[Samsung] Library and playlists empty, unable to play any music

[user-removed]

Plan

Premium

Country

Croatia

Device

(Samsung Galaxy A10)

Operating System

(Android version 11, One UI version 3.1)

My Question or Issue

Since the last software update for my phone (yesterday), I am unable to listen to music at all and my library appears empty. My username now shows numbers and I have no profile photo. Also, when I click on my Daily Mixes it says the playlist is empty. Any other albums or songs won't show/start playing at all.

However, everything works fine on my PC.

I am running the 8.7.70.553 version of Spotify app. 

I have tried the clean reinstall (not the normal one), cleared cache and data, reinstalled and installed the app, as well as restarted my phone multiple times.

It is clear the issue has something to do with the latest update for my Samsung, but I just don't know what to do anymore.

[Stefku]

I have quite similar problem. Since the day before yesterday spotify does not show the album view. I can listen to songs though. 

Android version 6.0.1

[AlejaR]

Hey @user-removed,

Thanks for posting in the Community and welcome 🙂

We're aware of this inconvenience. We really appreciate the time you took to write to us about this. Our tech folks are currently investigating this, and we'll be posting about it in this thread. 

We suggest you follow the steps on its status. We recommend subscribing to the thread, so you can be up to date on relevant news about this; we'll be posting them here.

Hope this clears things up. If you have any questions or need anything else, the Community is here for you.

Cheers!

[user-removed]

Thank you, the post you linked solved the problem for me. Removed the SD card and reinstalled the app.

It works finally!

Thank you again! 😀

[AlejaR]

Hi there @user-removed,

Thanks for you reply 🙂

We really appreciate you keeping us posted about this inconvenience. We’re happy to know you could sort this out. Don't hesitate to reach out if the app starts to behave again.

We'll be here if anything else comes up.
 

Cheers!

[softpexchy]

I have a similar problem. I'm unable to access my playlists or library on the Spotify app however my account is accessible via the Desktop Player.

[saanv1]

I tried to click on the thread, but once I create a username, it says "access denied". I have the same issue but only with this account.

[OscarDC]

Hey folks,

Thank you for joining the conversation.

Since this could be related to a mismatch of the country registered on your account and the one you're currently located in, we'd recommend updating the country of your account by following the steps mentioned here. We'd recommend turning off any VPN you may have active as it changes your location and this could affect the proper behavior of the app.

If the issue persists after this, we'd recommend making sure you're currently running the latest official version of the app. If not, we'd recommend following the steps mentioned here to update it. 

Hope this helps. Let us know how it goes. 

[saanv1]

Hi, I tried doing that but the issue still persists.

[OscarDC]

Hey @saanv1,

Thank you for your swift response.

Just to clarify, the "Access denied" message you're getting is because the thread was from 2022 and it's no longer available.

So to continue investigating this behavior, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out. 

It's also worth trying with a different Wi-Fi network since sometimes this could be related to permissions or restrictions. If you don't have another one available, you can use a mobile data hotspot to test it out.

Let us know how it goes. 

[saanv1]

Sorry for the trouble, but I am still unable to listen to music on all phones, specifically on the app. The web player still works, but the app doesn't. I think it might be an issue with my profile

[OscarDC]

Hey @saanv1,

Thank you for keeping in contact.

We appreciate all the info you've shared and the feedback regarding this behavior. Since we don't have access to users accounts from the Community, we cannot assure it could be an account issue. 

So lastly, we'd recommend uninstalling the current Spotify app and reinstalling it making sure you're downloading the official latest version of the app from the Google Play Store directly.

If anything else comes up, the Community will be here for you.