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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Your Library

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Forum Posts

Sunsetting New Episodes

Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...

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  • Moderator
  • Moderator
  • AM78961
  • Newbie
  • 3114 Views
  • 49 replies
  • 2 likes
  • 3114 Views
  • 49 replies
  • 2 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

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  • Moderator
  • Moderator
  • demicarre
  • Casual Listener
  • 11672 Views
  • 256 replies
  • 12 likes
  • 11672 Views
  • 256 replies
  • 12 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 820 Views
  • 1 replies
  • 0 likes
  • 820 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I set a default playlist song order?

I want my friends to open my playlist showing the most recently added songs at the top of the list. I know how to change the order on my own phone and laptop but I want them to instantly have the 'recently added' filter on after clicking my playlist ...

  • Casual Listener
  • I want my friends to open my playlist showing the most recently added songs at the top of the list. I know how to change the order on my own phone and laptop but I want them to instantly have the 're...
  • Treeplantr
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why aren't my button commands not working on my JBL Wave 100 TWS

When I try to Pause/Play, Forward track or go back a track, it doesn't seem to work. Any suggestions? I'm on a Samsung a41.I'm using the JBL Wave 100TWS earbuds

  • Visitor
  • When I try to Pause/Play, Forward track or go back a track, it doesn't seem to work. Any suggestions? I'm on a Samsung a41. I'm using the JBL Wave 100TWS earbuds    
  • OscarDC
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing A Playlist Won't Load to any platform

PlanPremiumCountryUSADevice(iPhone SE)Operating System(iOS 16.1.1) My Question or IssueI am trying to share a playlist but the share screen itself won't load within the Spotify app, and if I click the Instagram stories or twitter option it says "Sorr...

  • Visitor
  •   Plan Premium Country USA Device (iPhone SE) Operating System (iOS 16.1.1)   My Question or Issue I am trying to share a playlist but the share screen itself won't load within t...
  • Jlr5
  • Newbie
  • 170 Views
  • 2 replies
  • 1 likes
  • 170 Views
  • 2 replies
  • 1 likes

Superuser Contribution [Desktop][Search] Playlist song searching.

Hello, there's probably a similar post out there considering this, but with playlists over 1,000 songs it doesn't tell you whether you've already added a song before you add it to that playlist anymore, and this is something that I think could be fix...

  • Visitor
  • Hello, there's probably a similar post out there considering this, but with playlists over 1,000 songs it doesn't tell you whether you've already added a song before you add it to that playlist anymo...
  • AlejaR
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your Episodes (Podcasts) Sort Options

PlanFreeCountryUSDeviceSamsung Galaxy A71Operating SystemAndroid My Question or IssueThere is no option to sort podcasts in "Your Episodes" in descending date order (i.e. oldest episodes to newest). 

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  • Regular
  • Plan Free Country US Device Samsung Galaxy A71 Operating System Android   My Question or Issue There is no option to sort podcasts in "Your Episodes" in descending date order (i.e. old...
  • robigouk
  • Composer
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Local files won't show up in web browser playlists

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI've only been having this problem for about a week now. I have a number of local files imported into my playlists. I listen to Spotify at work on the web browser version, an...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I've only been having this problem for about a week now. I have a number of local files imported i...
  • Cruser_88
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sort albums alphabetically

Using Spotify on Galaxy S21 Ultra, and on Mac OS. How do I sort albums alphabetically? They are always sorted by release date.

  • Regular
  • Using Spotify on Galaxy S21 Ultra, and on Mac OS.   How do I sort albums alphabetically? They are always sorted by release date.
  • denxyz
  • Casual Listener
  • 546 Views
  • 10 replies
  • 0 likes
  • 546 Views
  • 10 replies
  • 0 likes

Superuser Contribution Not all local files appearing on phone

PlanPremiumCountryUnited KingdomDevice(iPhone 14, Acer Nitro 5)Operating System(iOS 16.1.1, Windows 10) My Question or IssueWhen I download songs from my pc on to my phone it appears as if everything has worked. However, when I click on the songs on ...

  • Newbie
  • Plan Premium Country United Kingdom Device (iPhone 14, Acer Nitro 5) Operating System (iOS 16.1.1, Windows 10)   My Question or Issue When I download songs from my pc on to my phone it...
  • Lyubka
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Enhance button no longer available on mac desktop app

Family PlanPremiumCanada DeviceMacbook Air, 2020 M1Operating System(MacOS Big Sur 11.3.1) Hi! I can't seem to find the enhance button on my desktop Spotify app in my playlists. I used to be able to use it and find songs but it's completely disappeare...

  • Visitor
  • Family Plan Premium Canada   Device Macbook Air, 2020 M1 Operating System (MacOS Big Sur 11.3.1)    Hi! I can't seem to find the enhance button on my desktop Spotify app in my...
  • Jaryskorys
  • Newbie
  • 662 Views
  • 5 replies
  • 1 likes
  • 662 Views
  • 5 replies
  • 1 likes

Missing Album - Tiamat

PlanPremiumCountrySouth AfricaDeviceAllOperating SystemN/A My Question or IssueI used to have access to an album in my Library. Its one of my favourite albums.One day, the number of available songs was reduced to just 2 tracks. And this album has dis...

  • Newbie
  • Plan Premium Country South Africa Device All Operating System N/A   My Question or Issue I used to have access to an album in my Library. Its one of my favourite albums. One day, the ...
  • britneyLover56
  • Gig Goer
  • 826 Views
  • 2 replies
  • 1 likes
  • Amanethes
    Tiamat
  • 826 Views
  • 2 replies
  • 1 likes

Superuser Contribution Enhanced options

Hi everybody!I have tried to turn off the enhance option on my liked songs playlist but it keeps turning on without me wanting to.is there an option to turn it off for good?

  • Visitor
  • Hi everybody! I have tried to turn off the enhance option on my liked songs playlist but it keeps turning on without me wanting to. is there an option to turn it off for good?
  • OscarDC
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What is the difference between “Add to Profile” and “Make public” in playlists when on mobile?

I noticed that the new feature, “Add to Profile,” has been introduced recently on mobile. What does it mean and how does it differ from “Make playlist public”? Does this mean that my supposedly private playlist that never showed on my profile but say...

  • Casual Listener
  • I noticed that the new feature, “Add to Profile,” has been introduced recently on mobile. What does it mean and how does it differ from “Make playlist public”? Does this mean that my supposedly priva...
  • navvaya
  • Casual Listener
  • 30727 Views
  • 11 replies
  • 0 likes
  • 30727 Views
  • 11 replies
  • 0 likes

Why was the filter function in the liked songs removed?

I find it a little annoying that the filter function for the liked playlist removed as of late because that is how I will get though my day most often and find songs I want. It also helped me sleep so as of late I've been missing more sleep. It actua...

  • Visitor
  • I find it a little annoying that the filter function for the liked playlist removed as of late because that is how I will get though my day most often and find songs I want. It also helped me sleep s...
  • Jose_M
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

What does I have filters set mean?

When I go to my Playlist there are no songs and it says I have my filters set.

  • Visitor
  • When I go to my Playlist there are no songs and it says I have my filters set.
  • Jose_M
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hello Spotify removed my playlist with 3,000 followers.

My playlst was removed and I recived no notice besides an email saying that it had been deleted. This playlist has been up for years and I have spent a lot of time creating it. It also 3000 followers spotify:playlist:2qMu696vclF81kwpvzK9hW Can it be ...

  • Newbie
  • My playlst was removed and I recived no notice besides an email saying that it had been deleted. This playlist has been up for years and I have spent a lot of time creating it. It also 3000 follo...
  • Lyubka
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Archivos locales en PC

Desde la aplicación de mi Pc (Windows) accedo a mi biblioteca y no veo la carpeta ARCHIVOS LOCALES. Tengo activado en configuración y añadido fuentes.

  • Newbie
  • Desde la aplicación de mi Pc (Windows) accedo a mi biblioteca y no veo la carpeta ARCHIVOS LOCALES. Tengo activado en configuración y añadido fuentes.
  • Vasil
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution my playlist has two 29s. how to delete one without losing the other?

Alexa calls up the secondary one(almost nothing on it) because it is higher on the list. If I highlight it and press delete, do I risk losing the content on the other 29, which I wish to keep?

  • Casual Listener
  • Alexa calls up the secondary one(almost nothing on it) because it is higher on the list. If I highlight it and press delete, do I risk losing the content on the other 29, which I wish to keep?
  • MihailY
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue for playlist/artist is not respected - plays random songs

PremiumCountry UK DeviceMacbook ProOperating SystemMacOS Monterrey Queue for playlist/artist is not respected - plays random songs. I play the first song from playlist/artist but the next songs are random and not from that playlist/artist. Very frust...

  • Casual Listener
  •   Premium Country UK   Device Macbook Pro Operating System MacOS Monterrey   Queue for playlist/artist is not respected - plays random songs. I play the first song from p...
  • Lyubka
  • Moderator
  • 159 Views
  • 3 replies
  • 0 likes
  • 159 Views
  • 3 replies
  • 0 likes