Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
Hey folks! You may remember that a few months back we tested removing the ‘New Episodes’ from ‘Your Library’. Starting today, we’ll gradually be rolling out this change in order to simplify finding new releases from your followed podcasts and artists...
Vasil
Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...
Joan
Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This change w...
MattSuda
I want my friends to open my playlist showing the most recently added songs at the top of the list. I know how to change the order on my own phone and laptop but I want them to instantly have the 'recently added' filter on after clicking my playlist ...
When I try to Pause/Play, Forward track or go back a track, it doesn't seem to work. Any suggestions? I'm on a Samsung a41.I'm using the JBL Wave 100TWS earbuds
PlanPremiumCountryUSADevice(iPhone SE)Operating System(iOS 16.1.1) My Question or IssueI am trying to share a playlist but the share screen itself won't load within the Spotify app, and if I click the Instagram stories or twitter option it says "Sorr...
Hello, there's probably a similar post out there considering this, but with playlists over 1,000 songs it doesn't tell you whether you've already added a song before you add it to that playlist anymore, and this is something that I think could be fix...
How do you remove recommendations from your Liked Songs Playlist and prevent Spotify from adding songs again?
PlanFreeCountryUSDeviceSamsung Galaxy A71Operating SystemAndroid My Question or IssueThere is no option to sort podcasts in "Your Episodes" in descending date order (i.e. oldest episodes to newest).
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI've only been having this problem for about a week now. I have a number of local files imported into my playlists. I listen to Spotify at work on the web browser version, an...
Using Spotify on Galaxy S21 Ultra, and on Mac OS. How do I sort albums alphabetically? They are always sorted by release date.
PlanPremiumCountryUnited KingdomDevice(iPhone 14, Acer Nitro 5)Operating System(iOS 16.1.1, Windows 10) My Question or IssueWhen I download songs from my pc on to my phone it appears as if everything has worked. However, when I click on the songs on ...
Family PlanPremiumCanada DeviceMacbook Air, 2020 M1Operating System(MacOS Big Sur 11.3.1) Hi! I can't seem to find the enhance button on my desktop Spotify app in my playlists. I used to be able to use it and find songs but it's completely disappeare...
PlanPremiumCountrySouth AfricaDeviceAllOperating SystemN/A My Question or IssueI used to have access to an album in my Library. Its one of my favourite albums.One day, the number of available songs was reduced to just 2 tracks. And this album has dis...
Hi everybody!I have tried to turn off the enhance option on my liked songs playlist but it keeps turning on without me wanting to.is there an option to turn it off for good?
I noticed that the new feature, “Add to Profile,” has been introduced recently on mobile. What does it mean and how does it differ from “Make playlist public”? Does this mean that my supposedly private playlist that never showed on my profile but say...
I find it a little annoying that the filter function for the liked playlist removed as of late because that is how I will get though my day most often and find songs I want. It also helped me sleep so as of late I've been missing more sleep. It actua...
When I go to my Playlist there are no songs and it says I have my filters set.
My playlst was removed and I recived no notice besides an email saying that it had been deleted. This playlist has been up for years and I have spent a lot of time creating it. It also 3000 followers spotify:playlist:2qMu696vclF81kwpvzK9hW Can it be ...
Desde la aplicación de mi Pc (Windows) accedo a mi biblioteca y no veo la carpeta ARCHIVOS LOCALES. Tengo activado en configuración y añadido fuentes.
Alexa calls up the secondary one(almost nothing on it) because it is higher on the list. If I highlight it and press delete, do I risk losing the content on the other 29, which I wish to keep?
PremiumCountry UK DeviceMacbook ProOperating SystemMacOS Monterrey Queue for playlist/artist is not respected - plays random songs. I play the first song from playlist/artist but the next songs are random and not from that playlist/artist. Very frust...
Se eu mudar do plano premium e entrar no plano DUO da minha esposa, eu perco minha playlist?