Some local files are no longer working

[Claretnbluefonz]

Plan

Premium

Country

UK

Device

PC 

Operating System

Windows 10

My Question or Issue

I have some local files that have always been fine and are now not able to play. There is a message that says 'Spotify can't play this right now. If you have the file on your computer you can import it'. This isn't happening for all local files. I have tried deleting and re-adding the folder on the PC and the same thing happens. They played fine a few weeks ago and nothing has changed

[Jeremy]

Hi there @Claretnbluefonz,

Thank you for your post here in the Community.

Can you try to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.

If that doesn't do the trick, can you do the following:

• Add some songs from our catalogue to the playlist as well as the local file/s and make sure they have ‘Show unavailable songs in playlists’ turned on in Settings

• Play some music on the device that has the local files to see if it shows via Connect on the other device

• Make sure the router supports the Bonjour protocol. If the router is made after 2005, it will likely have this protocol. The best way to handle this is to check the router make/model and Google it

We'll keep an eye out for your reply.

Take care!