Spotify crashes after trying to save a new cover photo to a playlist.

[kapitanryba]

After choosing a new image for an existing or new playlist on Windows app, Spotify crashes. I tried restarting my PC and Spotify but the issue remains.

[Vasil]

Hey @kapitanryba,

Thanks for sharing your issue with the Community!
Let's start by clearing your cached data! You can do so by following the steps here 🙂
If this doesn't do the trick, let's go for a clean reinstall instead. Click here, open the linked Support Article and follow the steps for that as well.

Let us know how it goes.
We're here for you if the issue persists afterwards!
Cheers!

[kapitanryba]

Hi,

Thanks for a fast reply.

I cleaned my cache and reinstalled the app but it still crashes when I try to upload any image. 

It works on my phone though so i'm not in a hurry to fix it but i'd like to resolve it eventually.

Toodaloo

[MihailY]

Hey @kapitanryba,

Thanks for getting back to us.

Can you please try with a few other images (preferably from different sources) and let us know the result?

Looking forward to your reply.

[kapitanryba]

Hi,

I did try different images with the same result, as soon as i click "open" to upload the image the app crashes. I tried different image formats as well, jpg, png, jfif and tried images that i have already uploaded before the update. I even tried pictures from different folders and i downloaded new ones - crashed every time.

I'm running out of ideas of what could be the issue.

[Jeremy]

Hi there @kapitanryba,

Thank you for your reply and for all of the troubleshooting you've done so far! 

If it's possible, can you log in from a different device to see if there's any issues uploading a picture from it?

We'll keep an eye out for your reply.

Take care!