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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Changing the heart button to a plus

Hey there, We wanted to let you know that our design team is currently testing a new layout for the button responsible for adding items to Your Library and your playlists. The team is exploring revamping the look and some of the functions of the Now ...

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  • Moderator
  • Moderator
  • lago12
  • Casual Listener
  • 4463 Views
  • 79 replies
  • 15 likes
  • 4463 Views
  • 79 replies
  • 15 likes

Feedback on sharing the "Your Top Songs 2022" playlist

Hey there, Thanks for continuing to help us improve the Wrapped experience every year by sharing your valuable feedback. Let's get this thread going by posting your constructive feedback on the sharing of the "Your Top Songs 2022" playlist. This'll d...

  • Moderator
  • Moderator
  • ibuprofen
  • Newbie
  • 16515 Views
  • 76 replies
  • 11 likes
  • 16515 Views
  • 76 replies
  • 11 likes

If your Wrapped is not appearing, check out this thread.

Hey there, We're receiving reports that Wrapped 2022 isn't appearing for some users. This can be due to one of the following reasons: Wrapped is not accessible in all regions due to varying criteria. Not all user accounts are eligible for the Wrapped...

  • Moderator
  • Moderator
  • Not applicable
  • 37533 Views
  • 489 replies
  • 16 likes
  • 37533 Views
  • 489 replies
  • 16 likes

Your 2022 Wrapped feedback thread

Hey there, Glad to see you here. This means you're about to take your time and post the most valuable content of all - feedback from our users. If your Wrapped is not appearing, check out this thread. For all other feedback, post in the thread here. ...

  • Moderator
  • Moderator
  • jamieson67
  • Regular
  • 17661 Views
  • 441 replies
  • 10 likes
  • 17661 Views
  • 441 replies
  • 10 likes

Deprecating Preview clips

Hi everyone, The Song Previews of playlists, albums, artist, track pages and Liked Songs were recently deprecated. Preview clips will still be available on any assisted curation and the Add songs feature under Liked Songs and playlists. Your construc...

  • Moderator
  • Moderator
  • Mangoxo
  • Casual Listener
  • 13056 Views
  • 143 replies
  • 13 likes
  • Liked Songs Playlist
    Playlists
    Your Library
  • 13056 Views
  • 143 replies
  • 13 likes

Superuser Contribution Release Radar should work better

Am I the only one who can't be satisfied by Release Radar playlist?I think Spotify is an excellent tool for discovering new music in 2020 and I'll never stop paying for this, but Release Radar is awful. They get me more or less 5 songs that I should ...

  • Newbie
  • Am I the only one who can't be satisfied by Release Radar playlist? I think Spotify is an excellent tool for discovering new music in 2020 and I'll never stop paying for this, but Release Radar is a...
  • Mihail
  • Spotify Legend
  • 453 Views
  • 2 replies
  • 1 likes
  • 453 Views
  • 2 replies
  • 1 likes

Superuser Contribution Vodacom and Spotify payment plans

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a problem whereby I am trying to update my premium plan as my card that I used got sto...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Eni
  • Moderator
  • 272 Views
  • 1 replies
  • 1 likes
  • 272 Views
  • 1 replies
  • 1 likes

Superuser Contribution [ERROR] When adding an album to library - automatically all songs are added to favourite playlist

PlanFree/PremiumCountryGermanyDeviceiPhone 11 ProOperating SystemiOS 14.4 My Question or IssueIt seems that for some albums which I added to my library, all songs have been automatically been added to my "Favourite Songs" playlist.When I now remove t...

  • Music Fan
  • Plan Free/Premium Country Germany Device iPhone 11 Pro Operating System iOS 14.4   My Question or Issue It seems that for some albums which I added to my library, all songs have been a...
  • Eni
  • Moderator
  • 260 Views
  • 3 replies
  • 0 likes
  • favourite songs
    library
  • 260 Views
  • 3 replies
  • 0 likes

Didn't get wrapped 2020 personalized playlist and stats

PlanFreeDeviceGalaxy note - Huawei Mate 10 - iPhone - PCOperating SystemAndroid - iPhone - Windows 10My Question or IssueI didn't receive my personalized Playlist and stats for 2020, How can I fix this issue?- I listened more than the required time t...

  • Newbie
  • Plan Free Device Galaxy note - Huawei Mate 10 - iPhone - PC Operating System Android - iPhone - Windows 10 My Question or Issue I didn't receive my personalized Playlist and stats for 2020, Ho...
  • Benlee12123b
  • Composer
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution My release radar is full of new artist tagging famous ones to get listens (copyright violation)

So I listen to a specific genre of music (grime) so my release radar contains almost exclusively brand new grime releases. This is nice as I get to listen to new artists, or discover new releases that I might have missed otherwise. However, I also ge...

  • Casual Listener
  • So I listen to a specific genre of music (grime) so my release radar contains almost exclusively brand new grime releases. This is nice as I get to listen to new artists, or discover new releases tha...
  • Mihail
  • Spotify Legend
  • 1963 Views
  • 14 replies
  • 13 likes
  • 1963 Views
  • 14 replies
  • 13 likes

Solved!!Superuser Contribution Why aren't downloaded podcast episodes accessible when my phone goes offline?

PlanFreeCountryIndiaDeviceSamsung Galaxy M30sOperating System(Android 10) My Question or IssueAs the title mentions, why don't my downloaded podcast episodes stay for offline usage after I download them? I have experienced this several times where I ...

  • Casual Listener
  • Plan Free Country India Device Samsung Galaxy M30s Operating System (Android 10)   My Question or Issue As the title mentions, why don't my downloaded podcast episodes stay for offline...
  • Mihail
  • Spotify Legend
  • 5690 Views
  • 7 replies
  • 1 likes
  • 5690 Views
  • 7 replies
  • 1 likes

Superuser Contribution Release radar has content from wrong artists with the same name

PlanPremium DeviceMacbook Pro late 2018Operating SystemMacOs 10.15 My Question or IssueMy release radar has content from random artists with the same name as the ones I listen to. This week 6 out 30 are completely wrong artists (Heart, Kiss, Wilma, C...

  • Casual Listener
  • Plan Premium   Device Macbook Pro late 2018 Operating System MacOs 10.15   My Question or Issue My release radar has content from random artists with the same name as the ones&nb...
  • timerickson
  • Music Fan
  • 292 Views
  • 3 replies
  • 1 likes
  • 292 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution [Bug] Release Radar Confusing Artists with the same name

PlanPremiumCountryUSADeviceMoto G6Operating SystemAndroid 9 My IssueI follow a Korean artist named Ailee and instead of the playlist notifying about her new releases, it instead shows me the releases of a completely different artist that goes by the ...

  • Casual Listener
  • Plan Premium Country USA Device Moto G6 Operating System Android 9   My Issue I follow a Korean artist named Ailee and instead of the playlist notifying about her new releases, it...
  • timerickson
  • Music Fan
  • 660 Views
  • 4 replies
  • 1 likes
  • 660 Views
  • 4 replies
  • 1 likes

Superuser Contribution [Web Player] "remove from this playlist" unresponsive

Plan Free/Premium Country United Kingdom Device (Chrome) Operating System (Windows 10) My Question or Issue Sometimes I want to remove songs that are currently playing from my playlist. I can't search in my playlist for the song, so the easiest way t...

  • Casual Listener
  • Plan Free/Premium Country United Kingdom Device (Chrome) Operating System (Windows 10)   My Question or Issue Sometimes I want to remove songs that are currently playing fro...
  • Ver
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] How can I merge likes in 2 different playlist?

Hi, I know we can merge the songs into playlist but can we also merge the likes on the playlist? Thanks,-I

  • Visitor
  • Hi,   I know we can merge the songs into playlist but can we also merge the likes on the playlist?   Thanks, -I
  • Billy-J
  • Spotify Star
  • 341 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Playlists
  • 341 Views
  • 1 replies
  • 0 likes

Greyed Songs

I have a issue where I have greyed out songs on my PC Spotify that wont be removed. I could remove some of the others as they were on my phone but I have some that arent on my phone. EDIT:Problem solved

  • Casual Listener
  • I have a issue where I have greyed out songs on my PC Spotify that wont be removed. I could remove some of the others as they were on my phone but I have some that arent on my phone.   EDIT: ...
  • Billy-J
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Idea] Activate completely random shuffle mode in settings

Hi all, As you may have already noticed, the shuffle mode in Spotify is not completely random. Instead of having equal probabilities between all songs, it seems like Spotify's algorithm provides different weights to individual songs. This can be very...

  • Casual Listener
  • Hi all,    As you may have already noticed, the shuffle mode in Spotify is not completely random. Instead of having equal probabilities between all songs, it seems like Spotify's algorith...
  • Novy
  • Moderator
  • 382 Views
  • 3 replies
  • 2 likes
  • Shuffle Algorithm
    Shuffle better
    Shuffle idea
    Shuffle Mode
    shuffle tracks issue algorhythm
  • 382 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Can't like or unlike songs, liked songs olaylist is gone

PlanPremium DeviceGalaxy S9+ My Question or IssueI recently got premium again and my liked songs playlist is gone. I also can't like any songs, the heart button just stays grey and I cant unlike songs. I never used to have this issue before.I've trie...

  • Casual Listener
  • Plan Premium   Device Galaxy S9+   My Question or Issue I recently got premium again and my liked songs playlist is gone. I also can't like any songs, the heart button just stays gre...
  • hannahr141
  • Casual Listener
  • 310 Views
  • 2 replies
  • 1 likes
  • 310 Views
  • 2 replies
  • 1 likes

Superuser Contribution Playlist

Hello. i work in kindergarten. We have created a playlist and wrote a letter to the children who are currently at home due to Corona. We said you can find the playlist under Kita BaB, but you can't find it

  • Visitor
  • Hello. i work in kindergarten. We have created a playlist and wrote a letter to the children who are currently at home due to Corona. We said you can find the playlist under Kita BaB, but you can't f...
  • CarlosE
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot sort songs by duration

PlanPremiumCountryIrelandDeviceMacBook AirOperating SystemMac? My Question or IssueI have checked out the forums already as other people have already brought up the topic and have gotten a reply saying that a tech team would look into it. However tho...

  • Visitor
  • Plan Premium Country Ireland Device MacBook Air Operating System Mac?    My Question or Issue I have checked out the forums already as other people have already brought up the top...
  • Mihail
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

[Desktop][Podcasts] Spotify podcasts very glitchy

I have been using spotify on my windows 10 laptop for over a year and had no issues with music playback at all. i have recently switched to spotify to watch the JRE podcast but I am finding this very poor. The video display is terrible and constantly...

  • Visitor
  • I have been using spotify on my windows 10 laptop for over a year and had no issues with music playback at all. i have recently switched to spotify to watch the JRE podcast but I am finding this very...
  • 209 Views
  • 0 replies
  • 0 likes
  • Desktop
    Podcasts
  • 209 Views
  • 0 replies
  • 0 likes

Superuser Contribution Offline songs re-downloads whenever I go back online

PlanPremiumCountrySwedenDeviceiPhone 8 & PCOperating SystemiOS 14.4 & Windows 10 My Question or IssueI often use Spotify in the offline mode on both my computer and my iPhone, and recently whenever I go online on either device all of my downloaded so...

  • Regular
  •   Plan Premium Country Sweden Device iPhone 8 & PC Operating System iOS 14.4 & Windows 10   My Question or Issue I often use Spotify in the offline mode on both my comput...
  • Novy
  • Moderator
  • 860 Views
  • 3 replies
  • 0 likes
  • 860 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discover Weekly

PlanFree/PremiumCountryUSADevice(iPhone 11)Operating System(iOS 14) My Question or Issue Hey all, I’ve tried scouring the forum and can’t find a concrete answer to the question - although I’ve tried the recommended clean install with no success. My d...

  • Newbie
  • Plan Free/Premium Country USA Device (iPhone 11) Operating System (iOS 14)   My Question or Issue   Hey all, I’ve tried scouring the forum and can’t find a concrete answer to the...
  • CarlosE
  • Moderator
  • 223 Views
  • 1 replies
  • 2 likes
  • 223 Views
  • 1 replies
  • 2 likes

Superuser Contribution Download removed

Hi, I know that there are other posts related to this issue, but none of the solutions worked for me (again), so I thought I would share what's happening (also, sorry if I'm posting this in the wrong category and also sorry for my English); During th...

  • Casual Listener
  • Hi,    I know that there are other posts related to this issue, but none of the solutions worked for me (again), so I thought I would share what's happening (also, sorry if I'm posting th...
  • Alex
  • Moderator
  • 265 Views
  • 1 replies
  • 3 likes
  • Downloaded music disappears from library
  • 265 Views
  • 1 replies
  • 3 likes

Superuser Contribution Skip songs in playlist?

Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist? Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 1...

  • Visitor
  • Is it possible to mark songs in a playlist (you haven't made yourself) to be skipped when you're listening to this playlist?   Free/Premium Country   Device (iPhone 8, Samsung Galaxy ...
  • Alex
  • Moderator
  • 811 Views
  • 1 replies
  • 0 likes
  • 811 Views
  • 1 replies
  • 0 likes