Spotify has therefore removed the ability for one or more of your playlists to be available publicly

[adminutzurio]

Hello everybody,

I have tried customer service three times. The first time I was assured that the problem will be resolved soon (and is being escalated), but sadly nothing happened.

The second and third times I was told they don't know and to try support email. I tried a few times but I always got back the same email in broken English and they never reply to any follow-up so I don't really know what else to do.

Last time writing to customer support I was told to try to reply to the no-reply Spotify email which to no surprise didn't work. So I am (helpfully understandably) frustrated and I don't really know where to turn now.

My issue:

I have now gotten three emails saying "It has come to Spotify’s attention that your account has engaged in unauthorized use of the Spotify service in violation of the Terms. Spotify has therefore removed the ability for one or more of your playlists to be available publicly."

Me and my friends have been doing these playlists for over three years and I am certain there is nothing "unauthorized" about them at all. Two of these were really small with only a few listeners, only the last one was somewhat bigger with maybe 100 listeners per month.

Is there anyone else I could write to who can actually help me?

Thank you in advance! 

[Playlist_Subs]

Happened to me once again today! 

I've been contacting support ever since and I've been through 3 agents so far. They always ask me to send them a screenshot of the email I got and then they leave the conversation abruptly! What is going on??!!

[VolcanicRecords]

We just had one of our playlists removed and affected by this issue going on. The "one" playlist being targeted was always being taken down and being sent an email that it violates terms. I responded each time and never got a thorough answer, but was always able to reset the playlist. Now I received that same email and the playlist is no longer viewable on our profile as public. What a shame, we invested time and energy into the playlists and it's just to get artist/songs recognition.

[Ketsh]

Dear support,

I've received a mail that I violated the terms of use with a playlist which has over 670 followers. However, the mail doesn't specify which terms have been broken. Could I please get some additional information about this case or that it can perhaps be resolved?

I've attempted to rename the playlist and the art cover just in case, but still no change.

Yours truly,

[yaquyphdwrto0erjguid]

I have the issue that a Playlist from my account is getting unable to be sended, altho it's public, not private

I constantly need to make a new playlist with the songs in it to be able to send to people cause they all accuse me I would send them a private playlist and when I say its not private than people say its weird and I cannot fix it without the need of making a new playlist. 

I had it 5 times now since I use Spotify since 2020 and it's oddly enough allways the same playlist of my 4 playlists who has this issue. 

No mather if I try to send the playlist from PC or phone, it will not show up to the people I send it to and thats frustrating. Any idea how to prevent this issue from comming back? 

[mydesignco]

Plan

Free

Country

New Zealand

Device

(iPhone 14 Pro, Desktop)

Operating System

(iOS 17.1, Windows 11,etc.)

My Question or Issue

We have a playlist on public view and with collaborators. Now, page not found as they say. I'm the owner of the playlist and able to play it.

I have reinstalled Spotify multiple times, removed cache on both Apple and Samsung OS. Still nothing until now.

Is there a fix for this?

[LoftMusic]

I had more than 100 conversations with support and it has no positive result. But I keep making them read my long introductory message.

[LoftMusic]

as you can see from the other comments, Spotify is not doing anything about it. Not even responding to this thread.

[LoftMusic]

Hi Yordan, the escalation process does not work. I have two escalation tickets, one since March, and I never got any response. why is it so difficult for you to explain what all the people in this list 'done wrong'?

I spend some days entering the support chat again and again. Every time, the team provides no help and simply disconnects the conversation in the middle. Then I start again. I probably did this more than a 100 times now. Think of the time your support team is wasting on this.

[NoodleBox_Music]

same thing has just happened to me. I was running my own release radar where i’d just add new releases from the specific genre daily. I never botted any likes on the playlist and i didn’t even use a bot to add music to it, only used spotify’s “what’s new” tab, **bleep** i only ever even promoted the playlist a few times just to a subreddit and to my followers on instagram, any other growth it received was just from people finding it by searching. 

received the email 

 that gave me no insight on what i possibly could’ve done wrong and also contacted support who were absolutely no help at all

like what is this??

have just had to create a new playlist and will hope that the same thing won’t happen to it, but it’s annoying as i don’t know what i did in the first place for it to get banned so i don’t know what i need to change in order for that to not happen again. please be more helpful spotify! 

[DoomNation]

The best way to avoid this from happening is make sure that if you have multiple accounts (like family accounts) make sure that a playlist is not being streamed on more than one device at a time from the same IP address. The software will accuse you of being a streaming farm and shut down your playlist.

[LoftMusic]

how did you get them to hear you and change their decision?

[hovig10]

Same problem here. E-mail yesterday from Spotify with the same message everyone has talked about here. No help from support at all. Has anyone found a solution to this or a way to actually contact someone in Spotify who can provide some answers?

[ZeuxisofHerakleia]

Glad im not the only one, I thought theres some kind of conspiracy behind my FIFA playlists title being removed daily cause FIFA pays spotify to do that lol. Whenever I told them its a FIFA playlist they blocked me off

[winchest7]

Hey, my favorite playlist that I had been using for more than a year was made private by Spotify and nobody else other than me could see it at 12/25/2023. I went and made the playlist again with the same name, same thing happened again. Then I made the playlist again but with a different name thinking maybe that was the issue and today it happened again. I get an e-mail that says "Your account has engaged in unauthorized use the Spotify Terms" and it gets terminated basically. I always have some followers that listen to my playlist but it literally gets deleted every month. Please help. My original playlist was this https://open.spotify.com/playlist/77DsDWOAHp0fn4vQABOikG?si=3f3af426f88c4b9e

[winchest7]

I looked it up, it could be the photo of the playlist, I changed it. Maybe you could make it public again since it's not deleted?

[jeffd3]

I received an email from Spotify indicating my playlist has violated ToS.  I feel this is an error.  How do I get this playlist to be made available publicly again?

[#18]

ive set my 2 playlist to public and set it to add to profile and when i use a different account to save it i can only see 1 of my playlist. and yes i have checked multiple times dont gaslight me to thinking i havent set it to public and profile. my playlist arent collabs either

[Traaarrrrrr]

Same happened to me. Live chat was useless, the first agent told me basically that that email is the best explanation I can get and that I can always make a new playlist lol. I then marked my situation unresolved and got connected to a SPeCialTY agent, which was even more unhelpful, she just copypasted that "we can't share any more info" canned response and rudely ended the chat. I'm guessing there's no "specialty team" at all, they're just reconnecting you to some other random helpless agent.

Anyway, I'm about done with Spotify after this. As soon as my last paid month runs out, I'm off to Apple Music. Good job.

[Ndhmd]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Cesar444]

I have a public playlist on my profile but its being visible to anyone else, the link also does not work:

https://open.spotify.com/playlist/7KeqD1AwHHngBgYmbYb99e

Playlist id: 7KeqD1AwHHngBgYmbYb99e

It contains 1028 songs, probably an issue related with the playlist size?