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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302000 Views

96 replies

91 likes

  • 302000 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165084 Views

238 replies

44 likes

  • 165084 Views
  • 238 replies
  • 44 likes

Solved!!Superuser Contribution Rectangle icon not working

Plan:Free Country:Spain Device:PC Operating System:Windows 10 My Question or Issue:First of all, I'm not a native english speaker so this probably contains some errors, sorry! If I remember correctly, when u pressed the button next to the one to like...

Casual Listener

Plan: Free   Country: Spain   Device: PC   Operating System: Windows 10   My Question or Issue: First of all, I'm not a native english speaker so this probably contai...

GameHeroM

Casual Listener

1657 Views

3 replies

0 likes

album image
  • 1657 Views
  • 3 replies
  • 0 likes

Missing podcasts

PlanPremiumCountryIsraelDevicePC, Samsung S8+ ,WebplayerOperating SystemWindows 10, Android 9 My Question or IssueIn the last week lots of podcasts disappeared from my library , I had a week ago above 10 shows, and I have just 1, I don't even find th...

Casual Listener

Plan Premium Country Israel Device PC, Samsung S8+ ,Webplayer Operating System Windows 10, Android 9   My Question or Issue In the last week lots of podcasts disappeared from my librar...

Zeetek

Music Fan

687 Views

2 replies

0 likes

  • 687 Views
  • 2 replies
  • 0 likes

Playlist not getting allowed to be sorted

My Question or IssueMy playlist is not getting allowed to be sorted at all but on my phone the same playlist is already sorted but on the computer it is not

Visitor

My Question or Issue My playlist is not getting allowed to be sorted at all but on my phone the same playlist is already sorted but on the computer it is not  

Sebster92

Casual Listener

737 Views

3 replies

0 likes

  • 737 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local Files Not Syncing

PlanPremiumCountry Canada Device(iPhone 6s, PCOperating SystemiOS 13, Windows 10 My Question or IssueI tried to add another local file song to my playlist like I always do but this time it didn't work. Instead it disappeared from the playlist. I trie...

Casual Listener

  Plan Premium Country Canada   Device (iPhone 6s, PC Operating System iOS 13, Windows 10   My Question or Issue I tried to add another local file song to my playlist like...

dogankee

Casual Listener

997 Views

2 replies

0 likes

  • 997 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution "My Music" Backup

Is there an easy way to backup "My Music" to a file (i.e. excel)

Casual Listener

Is there an easy way to backup "My Music" to a file (i.e. excel)

Ivan

Spotify Legend

1233 Views

3 replies

0 likes

  • 1233 Views
  • 3 replies
  • 0 likes

Superuser Contribution If I try to create a playlist, it won't show on public?

I've logged in and out, and I've redownloaded the application. If I create a new playlist, it won't display on my profile. They're all set to public by default and even if I "make secret" and then "make public," they won't show up. I don't know what ...

Music Fan

I've logged in and out, and I've redownloaded the application. If I create a new playlist, it won't display on my profile. They're all set to public by default and even if I "make secret" and then "m...

Mario

Spotify Legend

902 Views

3 replies

0 likes

Help
not showing
Public
  • 902 Views
  • 3 replies
  • 0 likes

Shuffle won’t play 50 most recent added songs

I’m an iPhone 6s( iOS 13.3) premium user and none of the 50 most recent songs added to my library would play in shuffle. I’ve tried several times to reset the shuffle playlist, but none of these songs would ever appear in the queue.

Visitor

I’m an iPhone 6s( iOS 13.3) premium user and none of the 50 most recent songs added to my library would play in shuffle. I’ve tried several times to reset the shuffle playlist, but none of these song...

ThatAction27

Regular

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Homescreen Playlist suggestions based on time/day

Hello, i wonder where or if i can find the playlists that Spotify apps used to suggest when you started the apps and were based on the current time of the day.For example on weekend nights there were suggestions for either party music, or chillout/ s...

Casual Listener

Hello, i wonder where or if i can find the playlists that Spotify apps used to suggest when you started the apps and were based on the current time of the day. For example on weekend nights there we...

Mario

Spotify Legend

10040 Views

3 replies

0 likes

  • 10040 Views
  • 3 replies
  • 0 likes

Convert local files into spotify version

Hi, I've recently changed my computer and all my local files are now gone. However Spotify remember the titles which composed my playlists even if I'm now anable to read them (local files not any more reachable on my new computer). Do I have the poss...

Visitor

Hi,   I've recently changed my computer and all my local files are now gone.   However Spotify remember the titles which composed my playlists even if I'm now anable to read them (local...

OneByBoo

Roadie

1506 Views

1 replies

0 likes

  • 1506 Views
  • 1 replies
  • 0 likes

Something went wrong error Xbox One

PlanPremiumCountryNetherlands / HollandDeviceXbox One (Original, not the S or X or Scorpio or something) Operating SystemDon't have any idea. My Question or IssueHii all! When scrolling through my (big) playlist (405 songs) i suddenly get the "Someth...

Music Fan

Plan Premium Country Netherlands / Holland Device Xbox One (Original, not the S or X or Scorpio or something)  Operating System Don't have any idea.    My Question or Issue H...

DarkPanda98

Music Fan

1513 Views

1 replies

0 likes

  • 1513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist creating and adding songs to Liked Songs

PlanPremium FamilyCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy question is after creating a playlist containing some songs that I haven't "Liked". Is t...

Casual Listener

Plan Premium Family Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My qu...

Ivan

Spotify Legend

532 Views

1 replies

1 likes

  • 532 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't log on to Spotify app on Android cellphone

PlanPremiumCountryNorwayDeviceSamsung Galaxy S5, SM-G900FOperating SystemAndroid Version 6.0.1Spotify app version8.5.48.1049 My Question or IssueI have been a Premium member since 2012 with several cellphones working fine playing Spotify Music. No su...

Casual Listener

Plan Premium Country Norway Device Samsung Galaxy S5, SM-G900F Operating System Android Version 6.0.1 Spotify app version 8.5.48.1049   My Question or Issue I have been a Premium mem...

jornhans

Casual Listener

1536 Views

2 replies

0 likes

Logon problem
  • 1536 Views
  • 2 replies
  • 0 likes

My Spotify shows that it’s downloading over 4000 songs, but my liked playlist has only 1778.

PlanPremiumCountryUnited Kingdom Device(iPhone X) My Question or Issuemy Spotify is currently downloading all songs marked as offline. This is over 4000. My liked songs playlist only shows 1778 and does not increase as that number goes up. what playl...

Regular

Plan Premium Country United Kingdom  Device (iPhone X)     My Question or Issue my Spotify is currently downloading all songs marked as offline. This is over 4000. My liked so...

chrisstockwell

Regular

627 Views

2 replies

0 likes

  • 627 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to block an artist

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or Issue Spotify is recommending an artist with music that is very offensive to me in my playlist radio. No matter what I change in this playlist, the artist keeps showing up and it isn't ev...

Casual Listener

Plan Premium Country USA Operating System Windows 10   My Question or Issue   Spotify is recommending an artist with music that is very offensive to me in my playlist radio. No mat...

LeeRevell

Casual Listener

102740 Views

21 replies

61 likes

  • 102740 Views
  • 21 replies
  • 61 likes

Missing podcasts

PlanPremiumCountryUSDeviceAll platformsOperating SystemAllMy Question or IssueAll SiriusXM podcasts seem to be missing i.e. Radio Wonderland, Doghouse Radio, Phoenix Radio... what gives? Some of us pay good money for this and for it to disappear with...

Casual Listener

Plan Premium Country US Device All platforms Operating System All My Question or Issue All SiriusXM podcasts seem to be missing i.e. Radio Wonderland, Doghouse Radio, Phoenix Radio... what g...

Whalie

Visitor

1680 Views

10 replies

3 likes

  • 1680 Views
  • 10 replies
  • 3 likes

Superuser Contribution Recently Played hasn't updated in weeks or months, displaying one very old result.

Plan: Family Premium / Duo (just switched)Country: Canada Device: MacOS, iOS, Web PlayerOperating SystemLatest iOS, any web browser My Question or IssueWhen I open up Spotify the Recently Played item is out of date, and no new album, artist, or song ...

Casual Listener

Plan: Family Premium / Duo (just switched) Country: Canada   Device: MacOS, iOS, Web Player Operating System Latest iOS, any web browser   My Question or Issue When I open up Spot...

ymous

Casual Listener

917 Views

2 replies

0 likes

  • 917 Views
  • 2 replies
  • 0 likes

Why is an album no longer showing in recently played. I’ve been listening to it for several months

PlanPremiumCountryUK Device(iPhone 6Operating System My Question or IssueWhy is an album no longer showing in recently played. I’ve been listening to it for several months but wasn’t able to download into my playlist so just continued to listen to it...

Casual Listener

Plan Premium Country UK   Device (iPhone 6 Operating System     My Question or Issue Why is an album no longer showing in recently played. I’ve been listening to it for seve...

aruna101

Casual Listener

683 Views

2 replies

0 likes

  • 683 Views
  • 2 replies
  • 0 likes

Superuser Contribution Inability to remove spesiffic songs from 'Liked songs'

Hey all.I've been using Spotify now for years and years, but I have been ignoring a problem I have been having for a couple of years and now its just kind of an anoyance:I have a set of songs, in my 'Liked Songs' playlist, that cant be removed.I've p...

Regular

Hey all. I've been using Spotify now for years and years, but I have been ignoring a problem I have been having for a couple of years and now its just kind of an anoyance: I have a set of songs, in...

Xenia

Moderator

1144 Views

9 replies

0 likes

  • 1144 Views
  • 9 replies
  • 0 likes

[Desktop] Spotify does not save the music to the specified path

PlanPremiumCountryGermanyDevice(Desktop PC)Operating System(Windows 10) My Question or IssueThe desktop app does not save the music under the path specified in the settings. Instead, the music is stored under C:\Use\...\AppData\Local. C: is the syste...

Visitor

Plan Premium Country Germany Device (Desktop PC) Operating System (Windows 10)   My Question or Issue The desktop app does not save the music under the path specified in the settings. ...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Specific downloaded songs won't play offline.

This has been an on-going issue for a while. DO NOT GIVE ME A TEMPLATE ANSWER SPOTIFY.You listen to your downloaded playlist, then all of a sudden it STOPS. Certain songs just won't play even though they are downloaded.- Turning the internet on and o...

Newbie

This has been an on-going issue for a while. DO NOT GIVE ME A TEMPLATE ANSWER SPOTIFY. You listen to your downloaded playlist, then all of a sudden it STOPS. Certain songs just won't play even ...

PrettyMuchSwiss

Composer

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes