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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302236 Views

96 replies

91 likes

  • 302236 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165611 Views

238 replies

44 likes

  • 165611 Views
  • 238 replies
  • 44 likes

Reached Library Limit earlier than 10,000

PlanPremiumCountryAustralia DeviceSamsung Galaxy S10 My Question or IssueSpotify is telling me I've reached my Library Limit which is supposedly 10,000 (way too low by the way).But then my library tells me I only 9164 liked songs.So what is going on?

Visitor

  Plan Premium Country Australia   Device Samsung Galaxy S10   My Question or Issue Spotify is telling me I've reached my Library Limit which is supposedly 10,000 (way too lo...

dinomight

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!! How to get Spotify to match local songs with spotify songs

Hi, i'm sure this used to be possible but doesnt seem to be now. I want to move over to Spotify entirely however I have 2000 local tracks, I want Spotify to recognise the local tracks and match them against tracks in the Spotify Database, so that I d...

Music Fan

Hi, i'm sure this used to be possible but doesnt seem to be now.  I want to move over to Spotify entirely however I have 2000 local tracks,  I want Spotify to recognise the local tracks an...

Iztral

Visitor

2049 Views

2 replies

1 likes

  • 2049 Views
  • 2 replies
  • 1 likes

Superuser Contribution Artist search on Album page not working

Plan Premium Country Hungary Device Any windows 10 personal computer running the latest spotify release Operating System Windows 10 My Question or IssueOn the Album page in the spotify desktop app, if I search for an artist there is no search result

Casual Listener

Plan Premium Country Hungary   Device Any windows 10 personal computer running the latest spotify release Operating System Windows 10   My Question or Issue On the Albu...

Xenia

Moderator

2243 Views

3 replies

2 likes

Album page
Artist Search
  • 2243 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify recommends 90% duplicates

PlanPremiumCountrySwitzerlandDevice(iPhone XS, iPad Pro 2017, MacBook Pro 2019)Operating System(iOS 13, MacOS10.15) My Question or Issue It‘s at least for a year, maybe longer, that the recommendations underneath the albums I‘ve saved in my library s...

Casual Listener

Plan Premium Country Switzerland Device (iPhone XS, iPad Pro 2017, MacBook Pro 2019) Operating System (iOS 13, MacOS10.15)   My Question or Issue   It‘s at least for a year, mayb...

TaursuFire

Newbie

1397 Views

4 replies

1 likes

  • 1397 Views
  • 4 replies
  • 1 likes

Joe budden and Spotify Brazil

 I’m from Brazil and the joe budden podcast on my Spotify have only one episode availablei’m premium family and use a iPhone, I try on my pc too but only found only one episode as well, please help me I love this podcast and can’t only listen on YouT...

Visitor

 I’m from Brazil and the joe budden podcast on my Spotify have only one episode available i’m premium family and use a iPhone, I try on my pc too but only found only one episode as well, please help...

12101901865

Newbie

904 Views

2 replies

0 likes

  • 904 Views
  • 2 replies
  • 0 likes

Strange suggestion in releaseradar and my 2019 songs

PlanPremiumCountryDenmark DeviceAnyOperating SystemAny My Question or IssueSpotify think I am lisning to K-pop, but I do not. My 2019 and release radar is suggestiong K-pop. Is this an error or is somebody else using my Spotify account?

Visitor

  Plan Premium Country Denmark   Device Any Operating System Any   My Question or Issue Spotify think I am lisning to K-pop, but I do not. My 2019 and release radar is sugg...

Emilia_8

Community Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many liked songs suddenly missing from "Liked Songs" playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMany songs have disappeared from my "Liked Songs" playlist. The issue is NOT that they are gr...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Many so...

Mario

Spotify Legend

1142 Views

3 replies

0 likes

  • 1142 Views
  • 3 replies
  • 0 likes

Superuser Contribution My local files will not play.

I am a premium subscriber in the USA. I am having this issue on all devices I use spotify on. Whenever I go to my local files, which played two days ago, and click play nothing happens. Nothing at all. I click the play button and nothing changes and ...

Newbie

I am a premium subscriber in the USA. I am having this issue on all devices I use spotify on. Whenever I go to my local files, which played two days ago, and click play nothing happens. Nothing at al...

Xenia

Moderator

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't see public playlists on my profile (they are not secret)

I made a bunch of public playlists on my profile that cannot be seen. When I click on my own account, it shows this: As you can see, there is no "public playlists" tab. This tab is visible to me for other friends with public playlists. I tried viewin...

Casual Listener

I made a bunch of public playlists on my profile that cannot be seen. When I click on my own account, it shows this:  As you can see, there is no "public playlists" tab. This tab is visible...

fleufy

Newbie

44595 Views

23 replies

0 likes

  • 44595 Views
  • 23 replies
  • 0 likes

Superuser Contribution Why do random songs get added to my liked songs?

PlanPremiumCountryGermany DeviceiPhone 8+, LaptopOperating System(iOS 10, Windows 10) My Question or IssueOften when I reopen my liked songs I find new weird techno like songs added! I always have to delete them and it's so tiring to find my song aga...

Visitor

  Plan Premium Country Germany   Device iPhone 8+, Laptop Operating System (iOS 10, Windows 10)   My Question or Issue Often when I reopen my liked songs I find new weird t...

Dessi

Moderator

18925 Views

13 replies

5 likes

  • 18925 Views
  • 13 replies
  • 5 likes

2019 Wrapped

I couldn't get my Spotify Wrapped to work when I tried on my phone a few weeks ago, so I finally got on an actual computer to look at it. Every time I try, it either doesn't load at all, it just loads "2010" and nothing else, or it says "Hmmm somethi...

Visitor

I couldn't get my Spotify Wrapped to work when I tried on my phone a few weeks ago, so I finally got on an actual computer to look at it. Every time I try, it either doesn't load at all, it just load...

dinomight

Spotify Star

880 Views

1 replies

0 likes

  • 880 Views
  • 1 replies
  • 0 likes

Superuser Contribution My playlists disappeared when I moved country

PlanFreeCountryUKDeviceiPhone 8Operating SystemiOS 13.3 My Question or IssueHello, I recently moved from Australia to the UK. When logging into my Spotify app from my phone I noticed that all my playlists had disappeared (I had about 3). I read somew...

Regular

Plan Free Country UK Device iPhone 8 Operating System iOS 13.3   My Question or Issue Hello, I recently moved from Australia to the UK. When logging into my Spotify app ...

Ivelina

Moderator

5491 Views

17 replies

0 likes

  • 5491 Views
  • 17 replies
  • 0 likes

Superuser Contribution i want know what song was listened most

as i can see the higher thing is metal core melodic i dont really remeber what i listen but it was most system of dawn maybe raven but jacob plant not my favorite anymore i cant enjoy it now as i was enjoyed oncei want really to know what was 2019 th...

Music Fan

as i can see the higher thing is metal core melodic   i dont really remeber what i listen but it was most system of dawn maybe raven   but jacob plant not my favorite anymore i cant enj...

blusm1tusm

Music Fan

1541 Views

4 replies

0 likes

Sony
  • 1541 Views
  • 4 replies
  • 0 likes

Superuser Contribution Unable to Remove Canvas Tracks/Songs (short, looping visuals on tracks) from Personal Playlist

PlanPremiumCountryUSADevice(iPhone XS Max, PC Desktop and Laptop )Operating System(iPhone OS 13.3, Windows 10 Home Build 19041.1) I have been unable to remove canvas tracks/songs (short, looping visuals on tracks) from my personal playlists. These ha...

Casual Listener

Plan Premium Country USA Device (iPhone XS Max, PC Desktop and Laptop ) Operating System (iPhone OS 13.3, Windows 10 Home Build 19041.1)   I have been unable to remove canvas tracks/son...

moslyke

Casual Listener

2197 Views

2 replies

1 likes

  • 2197 Views
  • 2 replies
  • 1 likes

Artists never listened to showing up in Your Top Songs of 2019 and other generated persona playlists

PlanPremiumCountryUSDevicePC, Mac, iPhone My Question or IssueGranted I haven't used Spotify in a few months, but today while using it I had the urge to cancel because the generated personal playlist contained artists that I've never played before Sp...

Regular

Plan Premium Country US Device PC, Mac, iPhone   My Question or Issue Granted I haven't used Spotify in a few months, but today while using it I had the urge to cancel because the genera...

848 Views

0 replies

0 likes

  • 848 Views
  • 0 replies
  • 0 likes

Shuffle artist

Hello, I'm currently using Pandora premium. Several friends and family are using Spotify. I'm trying to decide if it's worth switching. I cannot figure out how to shuffle my artists only, not particular songs. I use this feature exclusively on Pandor...

Casual Listener

  Hello, I'm currently using Pandora premium. Several friends and family are using Spotify. I'm trying to decide if it's worth switching. I cannot figure out how to shuffle my artists only, not...

dinomight

Spotify Star

1654 Views

3 replies

0 likes

  • 1654 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to play few songs

PlanPremiumCountryIndiaMy Question or IssueI am a user from India and I'm not able to play some songs like Californication by RHCP, Hotel California by Eagles, Boulevard of Broken Dreams by Green Day and a bunch more.I know that only not all songs ar...

Visitor

Plan Premium Country India My Question or Issue I am a user from India and I'm not able to play some songs like Californication by RHCP, Hotel California by Eagles, Boulevard of Broken Dreams by...

Mario

Spotify Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs added to playlist based on YouTube searches

So, this has been happening for the past month or so.What is happening is that when I search a song on YouTube like "Despacito" I will later find that song in my Spotify playlist, even though I didn't add it. This has also happened for things other t...

Visitor

So, this has been happening for the past month or so. What is happening is that when I search a song on YouTube like "Despacito" I will later find that song in my Spotify playlist, even though I did...

Zapper_345

Newbie

4064 Views

6 replies

4 likes

  • 4064 Views
  • 6 replies
  • 4 likes

Superuser Contribution Recommended songs for playlist are broken

PlanPremiumCountryCZDevicePC, Xiaomi Redmi 7Operating SystemWindows 10, Android My Question or IssueThe recommended songs feature, at the bottom of a playlist, is broken for me. I dont have in my playlist any czech songs, but still 90% of recommended...

Casual Listener

Plan Premium Country CZ Device PC, Xiaomi Redmi 7 Operating System Windows 10, Android   My Question or Issue The recommended songs feature, at the bottom of a playlist, is broken for ...

Mario

Spotify Legend

1038 Views

1 replies

0 likes

  • 1038 Views
  • 1 replies
  • 0 likes

Superuser Contribution Delete individual Songs in an Album from Library

PlanPremiumCountry: Germany Device: iPhone 11 pro max, MacBook Pro und Windows PCOperating System: (iOS 12, OSX, Windows 10) My Question or Issue: I would like to remove individual songs from saved albums in my library. Currently I can only remove th...

Newbie

Plan Premium Country: Germany   Device: iPhone 11 pro max, MacBook Pro und Windows PC Operating System: (iOS 12, OSX, Windows 10)   My Question or Issue:  I woul...

Katerina

Spotify Legend

1029 Views

2 replies

0 likes

Library Favourits Premium
  • 1029 Views
  • 2 replies
  • 0 likes