Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301973 Views

96 replies

91 likes

  • 301973 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165047 Views

238 replies

44 likes

  • 165047 Views
  • 238 replies
  • 44 likes

Superuser Contribution Unknown Songs/Artists showing up in my local files

For a good while now, someone else's local files have filled up my local files list.Music and artists I don't even own or have on my hard drive fill up my local files folder.The list of other people's music seems to have grown since last time too.I h...

Visitor

For a good while now, someone else's local files have filled up my local files list. Music and artists I don't even own or have on my hard drive fill up my local files folder. The list of other peo...

Peter

Spotify Legend

1949 Views

2 replies

1 likes

  • 1949 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution trouble building playlist and library oddness

Premium planUSASamsung Galaxy A10C Phone/ Google Home DeviceWindows 10 This is probably me being stupid...but I'm having the **bleep** of a problem attempting to build a new playlist and suspect I'm doing something incorrect. I name the playlist and ...

Casual Listener

Premium plan USA Samsung Galaxy A10C Phone/ Google Home Device Windows 10    This is probably me being stupid...but I'm having the **bleep** of a problem attempting to build a new play...

Mario

Spotify Legend

736 Views

3 replies

0 likes

  • 736 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can you save your downloads to your mobile device if you log into your account via PC?

PlanPremiumCountryUSADeviceOnePlus 6TOperating SystemOxygenOS My phone will be in airplane mode for longer than 30 days due to lack of internet connection. Can I log into my Spotify account using a computer to save my downloaded songs and playlists t...

Casual Listener

Plan Premium Country USA Device OnePlus 6T Operating System OxygenOS   My phone will be in airplane mode for longer than 30 days due to lack of internet connection. Can I log into my Sp...

jdellen937

Casual Listener

782 Views

3 replies

0 likes

  • 782 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify India. Why are many explicit albums removed ?

PlanPremiumCountryIndiaDevicePCOperating SystemWin10 My Question or IssueMany explicit Eminem albums are available and at the sametime 8mile soundtrack is clean and explicit version is greyed out.Another example would be SchoolboyQ Blank Face which i...

Casual Listener

  Plan Premium Country India Device PC Operating System Win10   My Question or Issue Many explicit Eminem albums are available and at the sametime 8mile soundtrack is clean and e...

Guido

Spotify Legend

1849 Views

5 replies

0 likes

Explicit
india
Premium
  • 1849 Views
  • 5 replies
  • 0 likes

New phone lost saved music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

584 Views

1 replies

0 likes

  • 584 Views
  • 1 replies
  • 0 likes

Superuser Contribution artists subsription

PlanPremiumCountryFranceDeviceiPhone X My Question or Issuehi team,my problem is that when i quit the app some artists subscriptions are cancelled(always the same for the moment),sorry for my bad english and can you help me ?Thanks.

Visitor

  Plan Premium Country France Device iPhone X     My Question or Issue hi team,my problem is that when i quit the app some artists subscriptions are cancelled(always the same...

user-removed

Not applicable

1114 Views

10 replies

0 likes

  • 1114 Views
  • 10 replies
  • 0 likes

Solved!! A playlist I follow I can only play random tracks not the one I want

Premium AccountUK DeviceAndroidOperating SystemMacOS My Question or IssueThe problem is across MacOS latest desktop version and my android app. I follow a playlist with +5000 tracks. However, I can only play random tracks as Spotify does not allow me...

Casual Listener

Premium Account UK   Device Android Operating System MacOS   My Question or Issue The problem is across MacOS latest desktop version and my android app. I follow a playlist with +5...

Keanu_C

Community Legend

1110 Views

5 replies

0 likes

  • 1110 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution I accidentally removed songs from my "Liked" songs, how to undo it?

I have Spotify Premium. While going through and cleaning up songs in my Liked list, I accidentally removed a bunch of songs that I'd liked since 2015-present!! I was on the desktop app, and I was multi-selecting songs using the shift button and then ...

Casual Listener

I have Spotify Premium. While going through and cleaning up songs in my Liked list, I accidentally removed a bunch of songs that I'd liked since 2015-present!! I was on the desktop app, and I was mul...

cyrois3

Visitor

152785 Views

6 replies

21 likes

liked
Unable to connect
undo
undo remove
  • 152785 Views
  • 6 replies
  • 21 likes

Songs by a specific artist skips

I have noticed that songs from MC Magic’s Magic City Part 2 album will only play for 5-8 seconds before going to the next second. I have tried listening to individual songs From the album but I get the same result. I am able to listen to other songs ...

Newbie

I have noticed that songs from MC Magic’s Magic City Part 2 album will only play for 5-8 seconds before going to the next second. I have tried listening to individual songs From the album but I get t...

Emilia_8

Community Legend

2412 Views

1 replies

0 likes

  • 2412 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from a liked álbum didn't became saved in My like songs playlist.

My Question or IssueSongs from a liked álbum didn't became saved in My like songs playlist. It happens in any os I log with Spotify (of, Android, etc.) I had saved almost 10 albums since this issue begun and no one of the songs appear in my like song...

Casual Listener

  My Question or Issue Songs from a liked álbum didn't became saved in My like songs playlist. It happens in any os I log with Spotify (of, Android, etc.) I had saved almost 10 albums since th...

IvannerI

Casual Listener

588 Views

4 replies

0 likes

  • 588 Views
  • 4 replies
  • 0 likes

Solved!! "can't play this right now"

PlanPremiumCountry DeviceWindows 10, Onkyo ReceiverOperating SystemWindows 10 My Question or IssueI created a playlist using local files on my Win10 laptop. Now I am trying to play it on my Onkyo Receiver. Regarding the Onkyo device I am being told "...

Casual Listener

  Plan Premium Country   Device Windows 10, Onkyo Receiver Operating System Windows 10   My Question or Issue I created a playlist using local files on my Win10 laptop.&nbsp...

dinomight

Spotify Star

8655 Views

1 replies

0 likes

devices
local files
  • 8655 Views
  • 1 replies
  • 0 likes

Solved!! Album list with Date of record on Excel

Hi I would need to transfer my Album list into an XLS file with the name of the artist, the title of the record AND THE DATE of the record release I have search... no way to do it Can you help me ?Thank you !

Visitor

Hi   I would need to transfer my Album list into an XLS file with the name of the artist, the title of the record AND THE DATE of the record release   I have search... no way to do it �...

OneByBoo

Roadie

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Reached Library Limit earlier than 10,000

PlanPremiumCountryAustralia DeviceSamsung Galaxy S10 My Question or IssueSpotify is telling me I've reached my Library Limit which is supposedly 10,000 (way too low by the way).But then my library tells me I only 9164 liked songs.So what is going on?

Visitor

  Plan Premium Country Australia   Device Samsung Galaxy S10   My Question or Issue Spotify is telling me I've reached my Library Limit which is supposedly 10,000 (way too lo...

dinomight

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Solved!! How to get Spotify to match local songs with spotify songs

Hi, i'm sure this used to be possible but doesnt seem to be now. I want to move over to Spotify entirely however I have 2000 local tracks, I want Spotify to recognise the local tracks and match them against tracks in the Spotify Database, so that I d...

Music Fan

Hi, i'm sure this used to be possible but doesnt seem to be now.  I want to move over to Spotify entirely however I have 2000 local tracks,  I want Spotify to recognise the local tracks an...

Iztral

Visitor

2040 Views

2 replies

1 likes

  • 2040 Views
  • 2 replies
  • 1 likes

Superuser Contribution Artist search on Album page not working

Plan Premium Country Hungary Device Any windows 10 personal computer running the latest spotify release Operating System Windows 10 My Question or IssueOn the Album page in the spotify desktop app, if I search for an artist there is no search result

Casual Listener

Plan Premium Country Hungary   Device Any windows 10 personal computer running the latest spotify release Operating System Windows 10   My Question or Issue On the Albu...

Xenia

Moderator

2233 Views

3 replies

2 likes

Album page
Artist Search
  • 2233 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify recommends 90% duplicates

PlanPremiumCountrySwitzerlandDevice(iPhone XS, iPad Pro 2017, MacBook Pro 2019)Operating System(iOS 13, MacOS10.15) My Question or Issue It‘s at least for a year, maybe longer, that the recommendations underneath the albums I‘ve saved in my library s...

Casual Listener

Plan Premium Country Switzerland Device (iPhone XS, iPad Pro 2017, MacBook Pro 2019) Operating System (iOS 13, MacOS10.15)   My Question or Issue   It‘s at least for a year, mayb...

TaursuFire

Newbie

1395 Views

4 replies

1 likes

  • 1395 Views
  • 4 replies
  • 1 likes

Joe budden and Spotify Brazil

 I’m from Brazil and the joe budden podcast on my Spotify have only one episode availablei’m premium family and use a iPhone, I try on my pc too but only found only one episode as well, please help me I love this podcast and can’t only listen on YouT...

Visitor

 I’m from Brazil and the joe budden podcast on my Spotify have only one episode available i’m premium family and use a iPhone, I try on my pc too but only found only one episode as well, please help...

12101901865

Newbie

903 Views

2 replies

0 likes

  • 903 Views
  • 2 replies
  • 0 likes

Strange suggestion in releaseradar and my 2019 songs

PlanPremiumCountryDenmark DeviceAnyOperating SystemAny My Question or IssueSpotify think I am lisning to K-pop, but I do not. My 2019 and release radar is suggestiong K-pop. Is this an error or is somebody else using my Spotify account?

Visitor

  Plan Premium Country Denmark   Device Any Operating System Any   My Question or Issue Spotify think I am lisning to K-pop, but I do not. My 2019 and release radar is sugg...

Emilia_8

Community Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Superuser Contribution Many liked songs suddenly missing from "Liked Songs" playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMany songs have disappeared from my "Liked Songs" playlist. The issue is NOT that they are gr...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Many so...

Mario

Spotify Legend

1141 Views

3 replies

0 likes

  • 1141 Views
  • 3 replies
  • 0 likes

Superuser Contribution My local files will not play.

I am a premium subscriber in the USA. I am having this issue on all devices I use spotify on. Whenever I go to my local files, which played two days ago, and click play nothing happens. Nothing at all. I click the play button and nothing changes and ...

Newbie

I am a premium subscriber in the USA. I am having this issue on all devices I use spotify on. Whenever I go to my local files, which played two days ago, and click play nothing happens. Nothing at al...

Xenia

Moderator

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes