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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302426 Views

96 replies

91 likes

  • 302426 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165979 Views

238 replies

44 likes

  • 165979 Views
  • 238 replies
  • 44 likes

my best of decade playlist contains *NOTHING* I hear

Hi, Spotify recently added the "best of your decade" playlist.Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of the ones I know are just the opposite of what I usually h...

Music Fan

Hi, Spotify recently added the "best of your decade" playlist. Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of th...

FabioNapodano

Music Fan

572 Views

2 replies

1 likes

  • 572 Views
  • 2 replies
  • 1 likes

Superuser Contribution Downloaded songs not appearing in music library

PlanPremiumCountryUnited StatesDeviceiPhone 8, PCOperating System(iOS 13.2.3, Windows 10 My Question or IssueI recently made a new Spotify account and put some of the music I wanted to carry over onto a playlist to download it onto my new Spotify. wh...

Visitor

  Plan Premium Country United States Device iPhone 8, PC Operating System (iOS 13.2.3, Windows 10   My Question or Issue I recently made a new Spotify account and put some of the...

Petya

Community Legend

2015 Views

1 replies

1 likes

  • 2015 Views
  • 1 replies
  • 1 likes

Superuser Contribution Only Play New Songs / Limit Song Play Count / Discover Radio

I love discovering new music, and I hate listening to the same song more than three times. And considering the vast wealth of songs on Spotify, I shouldn't need to. Discover Weekly plays the same songs all week, and crosses all the genres I listen to...

Newbie

I love discovering new music, and I hate listening to the same song more than three times.  And considering the vast wealth of songs on Spotify, I shouldn't need to.   Discover Weekly pl...

Joe0Bloggs

Newbie

3925 Views

5 replies

14 likes

  • 3925 Views
  • 5 replies
  • 14 likes

Empty library!!

PlanPremiumCountryItalyDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or IssueHi, my library is completely empty (2 songs out of 500) all my songs are missing! The last time I logged in Spotify asked me email and password, don't know why. ...

Visitor

Plan Premium Country Italy Device Samsung Galaxy A5 Operating System Android My Question or Issue Hi, my library is completely empty (2 songs out of 500) all my songs are missing! The last t...

OneByBoo

Roadie

609 Views

1 replies

0 likes

  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and liked songs deleted

PlanPremiumCountryUnited StatesDeviceiPhone XS, Windows 10 App My Question or IssueI noticed today that all of my music has been deleted from my Spotify account. All of the playlists that I created, songs I liked, and playlists that I followed. I goo...

Casual Listener

Plan Premium Country United States Device iPhone XS, Windows 10 App   My Question or Issue I noticed today that all of my music has been deleted from my Spotify account. All of the playl...

Peter

Spotify Legend

12510 Views

7 replies

2 likes

Deleted music
  • 12510 Views
  • 7 replies
  • 2 likes

2019 Wrapped full of songs I never listened to.

PlanFamily/PremiumCountryUnited KingdomDeviceAllOperating SystemAll My Question or IssueSo for the last year I, like many others, have been spammed with password reset emails - I presume from someone trying to access my account. Following the advice ...

Newbie

Plan Family/Premium Country United Kingdom Device All Operating System All   My Question or Issue So for the last year I, like many others, have been spammed with password reset emails...

eltoch

Composer

1590 Views

1 replies

0 likes

  • 1590 Views
  • 1 replies
  • 0 likes

Solved!! play in order or randomly? it never ends!

PlanPremiumCountryUSADeviceAcer Laptop windows 10 / LG K8+ Android smartphoneOperating Systemandroid / windows 10 My Question or Issuehey you guys. have you figured this out yet!? Nowadays, which is 3-4 weeks after I posted my final *supposed* soluti...

Gig Goer

Plan Premium Country USA Device Acer Laptop windows 10 / LG K8+ Android smartphone Operating System android / windows 10   My Question or Issue hey you guys.   have you figur...

ajetrumpet

Gig Goer

715 Views

1 replies

0 likes

  • 715 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from an album not appearing in my playlist

PlanPremiumCountryUSADeviceWindows and iPhone 7Operating SystemiOS 13.3 and Windows 10 (latest version) My Question or IssueSo I am adding songs from the album "Your Name" by RADWIMPS and it is not showing up on my playlist even if I add them more th...

Visitor

Plan Premium Country USA Device Windows and iPhone 7 Operating System iOS 13.3 and Windows 10 (latest version)   My Question or Issue So I am adding songs from the album "Your Name" by...

Mario

Spotify Legend

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search bar opinion

Hello, I'm not having an issue with anything more of just a suggestion. I don't know how many people have close to two thousand liked songs, but I think it would be amazing if the search bar for finding a song quickly was always on the top in the pla...

Newbie

Hello, I'm not having an issue with anything more of just a suggestion. I don't know how many people have close to two thousand liked songs, but I think it would be amazing if the search bar for find...

Mario

Spotify Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Superuser Contribution Actually RANDOM shuffle and public library

PlanFamily Premium (3 years and counting)CountryEstoniaDeviceAlmost everything you can imagine because of family plan.Operating System(All (most) the platforms you have to offer (iOS, Android, Windows, Mac, SamsungTV, Linux etc) My Question or IssueI...

Casual Listener

  Plan Family Premium (3 years and counting) Country Estonia Device Almost everything you can imagine because of family plan. Operating System (All (most) the platforms you have to offer...

teet_a

Casual Listener

1311 Views

2 replies

1 likes

  • 1311 Views
  • 2 replies
  • 1 likes

Superuser Contribution How to "sync" songs

So I added a song to my Spotify playlist from my Mac, but it doesn't show up on my iPhone, and when I try to play it using Spotify connect it says something like this song isn't saved. How do I get the song on my phone

Casual Listener

So I added a song to my Spotify playlist from my Mac, but it doesn't show up on my iPhone, and when I try to play it using Spotify connect it says something like this song isn't saved. How do I get t...

TheApeOfDeath

Newbie

1814 Views

4 replies

0 likes

  • 1814 Views
  • 4 replies
  • 0 likes

Superuser Contribution Full library

So I have two main playlist but is there any library which contains all the songs I have?Cause on Apple Music it has a library of all my downloaded songs, but I cant seem to find it on Spotify

Casual Listener

So I have two main playlist but is there any library which contains all the songs I have? Cause on Apple Music it has a library of all my downloaded songs, but I cant seem to find it on Spotify

Ivan

Spotify Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Playlist Cover Changing By Itself

So I changed my playlist cover on my laptop, and then on my phone it kept going back to the original cover I had. So I deleted the app from my phone and got it again and it still kept changing the cover and on my computer it changes to. So I don't re...

Visitor

So I changed my playlist cover on my laptop, and then on my phone it kept going back to the original cover I had. So I deleted the app from my phone and got it again and it still kept changing the co...

OneByBoo

Roadie

1370 Views

1 replies

0 likes

  • 1370 Views
  • 1 replies
  • 0 likes

Is there any way to put cover art on your library playlist?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Emilia_8

Community Legend

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Songs are not under artist. All my other accounts have this, this is a new account.

 PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

  Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...

OneByBoo

Roadie

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] Artists being unfollowed

I can go through the artists tab and follow all the artist of songs I liked, but then for some reason it does not save and now im repeating myself over again. I don't know if it's meant to happen but if so it's not a good feature because we miss out ...

Regular

I can go through the artists tab and follow all the artist of songs I liked, but then for some reason it does not save and now im repeating myself over again. I don't know if it's meant to happen but...

8o-m8z707_lr8

Regular

550 Views

2 replies

0 likes

All Platforms
Other
  • 550 Views
  • 2 replies
  • 0 likes

Superuser Contribution Release Radar includes wrong artist with same name as desired artist

I constantly find my Release Radar recommending songs by an artist (say A) with the same name as an artist (say A') that I might actually wanna listen to. This is extremely dumb as an issue because these two artists are listed as genuinely different ...

Newbie

I constantly find my Release Radar recommending songs by an artist (say A) with the same name as an artist (say A') that I might actually wanna listen to. This is extremely dumb as an issue because t...

shweeney

Roadie

65277 Views

329 replies

147 likes

artists
made for you
Release Radar
  • 65277 Views
  • 329 replies
  • 147 likes

Songs disappeared from my playlist

PlanPremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSorry but I noticed you removed ALL songs by Billy Corgan. I saved some in my playliststhey ...

Roadie

  Plan Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Sor...

Emilia_8

Community Legend

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

Solved!! Can't play tracks in my playlist

PlanPremiumCountryTurkeyDeviceSamsung Galaxy note 9 and PCOperating SystemAndroid pie, Windows 10 My Question or IssueI recently have a problem with especially one of my playlist I listen often Nicholas Hooper — Harry Potter And The Half-Blood Prince...

Regular

Plan Premium Country Turkey Device Samsung Galaxy note 9 and PC Operating System Android pie, Windows 10   My Question or Issue I recently have a problem with especially one of my...

11122980968

Regular

1522 Views

5 replies

0 likes

disabled_tracks
  • 1522 Views
  • 5 replies
  • 0 likes