Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301997 Views

96 replies

91 likes

  • 301997 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Newbie

165078 Views

238 replies

44 likes

  • 165078 Views
  • 238 replies
  • 44 likes

Solved!!Superuser Contribution 2019 overview

I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it? And was your 2019 overview accurate? Premium, The Netherlands Huawei P9, Android

Newbie

I want to watch the 2019 overview again, but I can't find it anymore. Where can I find it?   And was your 2019 overview accurate?    Premium, The Netherlands   Huawei ...

Mario

Spotify Legend

1112 Views

3 replies

0 likes

  • 1112 Views
  • 3 replies
  • 0 likes

Superuser Contribution Specific Cross fade on playlists

PlanFamilyCountryU.S. DeviceGalaxy Note 9, PC, (Windows 10)Operating SystemWindows 10, Android, My Question or IssueCan I put in my own personal fade on a playlist like how on "I Love My 90's Hip-Hop" there are fades between songs specifically for th...

Visitor

  Plan Family Country U.S.  Device Galaxy Note 9, PC, (Windows 10) Operating System Windows 10, Android,    My Question or Issue Can I put in my own personal fade on a ...

427 Views

0 replies

1 likes

  • 427 Views
  • 0 replies
  • 1 likes

Superuser Contribution Local files doesn't show up on mobile?

I've been troubleshooting local files for a while now. I made a local files playlist, I'm on the same wifi as my iPhone, I made sure that i can see unavailable songs, I've tried logging in and out of my account, I've tried resetting both my laptop an...

Visitor

I've been troubleshooting local files for a while now. I made a local files playlist, I'm on the same wifi as my iPhone, I made sure that i can see unavailable songs, I've tried logging in and out of...

Katerina

Spotify Legend

569 Views

1 replies

0 likes

local files
  • 569 Views
  • 1 replies
  • 0 likes

Download maximum message despite just 11k songs

I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Canada.I also use Spotify on my Mac mini and Mac Air, but no...

Music Fan

I’m on Premium plan. iPhone 8 Plus. Latest iOS as of today. Have loads of space left on my device, more than 50 GB. My account is registered via Singapore (my home), but I currently live in Can...

OneByBoo

Roadie

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Local music on all platforms

PlanPremiumCountryUnited StatesDevicePlaystation 4, PCOperating SystemWindows 10My Question or IssueCan we get a feature that allows us to listen to local music on all platforms like being able to add music to custom playlists and be able to play the...

Visitor

Plan Premium Country United States Device Playstation 4, PC Operating System Windows 10 My Question or Issue Can we get a feature that allows us to listen to local music on all platforms lik...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Spotify not letting me play specific songs from playlist, only shuffle

PlanFreeCountryiPhone 7Operating System(iOS 13 My Question or IssueI have no idea what caused the issue or how to fix it

Visitor

Plan Free Country iPhone 7 Operating System (iOS 13   My Question or Issue I have no idea what caused the issue or how to fix it

Twixzyx

Visitor

13626 Views

4 replies

0 likes

  • 13626 Views
  • 4 replies
  • 0 likes

My playlist has been erased

Hi, I upgraded to spotify premium today but my original playlist has been erased? Would I be able to get it back onto my premium account? Thanks

Visitor

Hi,  I upgraded to spotify premium today but my original playlist has been erased?  Would I be able to get it back onto my premium account?  Thanks 

eltoch

Composer

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify your top (genre) playlists

Hello,I used to get updated playlists of different genres I listened to on spotify. I only saved the indie and metal ones but I had different genres and I can't find them anymore. Was this feature taken away? I have spotify Premium and this is across...

Regular

Hello, I used to get updated playlists of different genres I listened to on spotify. I only saved the indie and metal ones but I had different genres and I can't find them anymore. Was this featur...

Mihail

Spotify Legend

941 Views

3 replies

0 likes

Playlists
  • 941 Views
  • 3 replies
  • 0 likes

Unsual Activity

PlanPremiumCountryCyprusOperating SystemAndroid My Question or IssueFor a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my spotify account streams on an unknown chromecast device.

Visitor

Plan Premium Country Cyprus Operating System Android    My Question or Issue For a time now I am being subscribed to playlists without my knowledge . In addition, occasionally my sp...

Emilia_8

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Resetting Discover Weekly?

Any way we can reset Discover Weekly seeds? Or maybe update your algorithm for suggestions?Every week my Discover Weekly is filled with synthpop or sounds of fax machine having an orgasm labeled as dubstep. Or some incredibly repetitive annoying prog...

Visitor

Any way we can reset Discover Weekly seeds?  Or maybe update your algorithm for suggestions? Every week my Discover Weekly is filled with synthpop or sounds of fax machine having an orgasm lab...

Davidbaker999

Casual Listener

19971 Views

24 replies

54 likes

  • 19971 Views
  • 24 replies
  • 54 likes

Liked Songs section empty

PlanFreeCountry DeviceDellOperating SystemWindows 7 My Question or IssueI was trying to go into the section in my library where all of my liked songs are, but it keeps saying that I have no liked songs. If I go into my playlists I can see that I have...

Casual Listener

Plan Free Country   Device Dell Operating System Windows 7   My Question or Issue I was trying to go into the section in my library where all of my liked songs are, but it keeps s...

696 Views

0 replies

0 likes

  • 696 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Merge playlists.

Hi, So i know there is no feature to Merge playlists or add an other playlist to another playlist. So i'm wondering how would i be able to copy all songs from 1 list to another?Cause i do yearly playlists but then i have a massive list with all the m...

Music Fan

Hi,   So i know there is no feature to Merge playlists or add an other playlist to another playlist.   So i'm wondering how would i be able to copy all songs from 1 list to another? Ca...

Joan

Moderator

38303 Views

5 replies

2 likes

  • 38303 Views
  • 5 replies
  • 2 likes

my best of decade playlist contains *NOTHING* I hear

Hi, Spotify recently added the "best of your decade" playlist.Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of the ones I know are just the opposite of what I usually h...

Music Fan

Hi, Spotify recently added the "best of your decade" playlist. Problem is, my playlist contains nothing I usually hear. Some of the artists I have absolutely no idea who they are, while most of th...

FabioNapodano

Music Fan

571 Views

2 replies

1 likes

  • 571 Views
  • 2 replies
  • 1 likes

Superuser Contribution Downloaded songs not appearing in music library

PlanPremiumCountryUnited StatesDeviceiPhone 8, PCOperating System(iOS 13.2.3, Windows 10 My Question or IssueI recently made a new Spotify account and put some of the music I wanted to carry over onto a playlist to download it onto my new Spotify. wh...

Visitor

  Plan Premium Country United States Device iPhone 8, PC Operating System (iOS 13.2.3, Windows 10   My Question or Issue I recently made a new Spotify account and put some of the...

Petya

Community Legend

2010 Views

1 replies

1 likes

  • 2010 Views
  • 1 replies
  • 1 likes

Superuser Contribution Only Play New Songs / Limit Song Play Count / Discover Radio

I love discovering new music, and I hate listening to the same song more than three times. And considering the vast wealth of songs on Spotify, I shouldn't need to. Discover Weekly plays the same songs all week, and crosses all the genres I listen to...

Newbie

I love discovering new music, and I hate listening to the same song more than three times.  And considering the vast wealth of songs on Spotify, I shouldn't need to.   Discover Weekly pl...

Joe0Bloggs

Newbie

3913 Views

5 replies

14 likes

  • 3913 Views
  • 5 replies
  • 14 likes

Empty library!!

PlanPremiumCountryItalyDeviceSamsung Galaxy A5Operating SystemAndroidMy Question or IssueHi, my library is completely empty (2 songs out of 500) all my songs are missing! The last time I logged in Spotify asked me email and password, don't know why. ...

Visitor

Plan Premium Country Italy Device Samsung Galaxy A5 Operating System Android My Question or Issue Hi, my library is completely empty (2 songs out of 500) all my songs are missing! The last t...

OneByBoo

Roadie

607 Views

1 replies

0 likes

  • 607 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists and liked songs deleted

PlanPremiumCountryUnited StatesDeviceiPhone XS, Windows 10 App My Question or IssueI noticed today that all of my music has been deleted from my Spotify account. All of the playlists that I created, songs I liked, and playlists that I followed. I goo...

Casual Listener

Plan Premium Country United States Device iPhone XS, Windows 10 App   My Question or Issue I noticed today that all of my music has been deleted from my Spotify account. All of the playl...

Peter

Spotify Legend

12506 Views

7 replies

2 likes

Deleted music
  • 12506 Views
  • 7 replies
  • 2 likes

2019 Wrapped full of songs I never listened to.

PlanFamily/PremiumCountryUnited KingdomDeviceAllOperating SystemAll My Question or IssueSo for the last year I, like many others, have been spammed with password reset emails - I presume from someone trying to access my account. Following the advice ...

Newbie

Plan Family/Premium Country United Kingdom Device All Operating System All   My Question or Issue So for the last year I, like many others, have been spammed with password reset emails...

eltoch

Composer

1587 Views

1 replies

0 likes

  • 1587 Views
  • 1 replies
  • 0 likes

Solved!! play in order or randomly? it never ends!

PlanPremiumCountryUSADeviceAcer Laptop windows 10 / LG K8+ Android smartphoneOperating Systemandroid / windows 10 My Question or Issuehey you guys. have you figured this out yet!? Nowadays, which is 3-4 weeks after I posted my final *supposed* soluti...

Gig Goer

Plan Premium Country USA Device Acer Laptop windows 10 / LG K8+ Android smartphone Operating System android / windows 10   My Question or Issue hey you guys.   have you figur...

ajetrumpet

Gig Goer

710 Views

1 replies

0 likes

  • 710 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs from an album not appearing in my playlist

PlanPremiumCountryUSADeviceWindows and iPhone 7Operating SystemiOS 13.3 and Windows 10 (latest version) My Question or IssueSo I am adding songs from the album "Your Name" by RADWIMPS and it is not showing up on my playlist even if I add them more th...

Visitor

Plan Premium Country USA Device Windows and iPhone 7 Operating System iOS 13.3 and Windows 10 (latest version)   My Question or Issue So I am adding songs from the album "Your Name" by...

Mario

Spotify Legend

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes