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bug in library ?

bug in library ?

Brendan_Wang
  1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium

Country

Malaysia

 

Device

(Samsung Galaxy Note 10,realme 5)

Operating System

(Android 10)

 

My Question or Issue

problematic library.

Screenshot_2020-11-07-00-30-45-03_0438eb925998df20b3482ec25499d226.jpg
Reply
7 Replies

Jeremy

Hey @Brendan_Wang,

 

Thank you for your post here in the Community. We're happy to help.

 

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

 

It can also be great to try with another internet connection.

 

If that doesn't do the trick - can you let us know which version of the app you have?


We'll keep an eye out for your reply 🙂

 

Cheers!

 

 

JeremyModerator
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Brendan_Wang

the latest version of Spotify is 8.5.83.1075, a bug/glitch has occasionally causing my library to be "cleared". i'm sure before i leave the app the library was full of songs.

Jeremy

Hey again @Brendan_Wang,

 

Thank you for your reply.

 

Can you let us know if this occurs on one specific device or multiple devices?

 

Also - it would be great if you'd let us know which playlist/playlists this occurs on.

 

Keep us posted 🙂

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

Brendan_Wang

unfortunately your solution didn't solved my problem and now all my Android devices facing the same problem.

Jeremy

Hey @Brendan_Wang,

 

Can you confirm if you tried with another internet connection?

 

Also - can you try to log in with another account on the device/devices this occurs on - such as a friend's or a family member's to see if the issue persists?

 

Cheers 🙂

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Brendan_Wang

haven't try with other internet connection i.e WiFi.

 

 

currently only log in via Facebook, not yet try other account i.e Google. when problem happens you can see only current song show up while all others pending songs being "cleared".

 

Jeremy

Hey again @Brendan_Wang,

 

Thank you for your reply and confirmation.

 

Can you try with another internet connection to see if you can see any changes.

 

It would also be great if you can log in with another account to see if the issue persists.

 

If you don't know anyone that can log in with another account on your device/devices - can you create a new account that you try with?

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

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