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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303178 Views

96 replies

91 likes

  • 303178 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167911 Views

242 replies

44 likes

  • 167911 Views
  • 242 replies
  • 44 likes

Liked Songs Disappeared

PlanPremiumCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI can see "Liked Songs" on the phone, but the list is empty on the computer. The problem started from the last update. I uninstalled the app like on the site and installed...

Casual Listener

Plan Premium Country Turkey Device PC Operating System Windows 10   My Question or Issue I can see "Liked Songs" on the phone, but the list is empty on the computer. The problem starte...

Billy-J

Spotify Star

1146 Views

5 replies

0 likes

liked songs missing
  • 1146 Views
  • 5 replies
  • 0 likes

Songs skipping

PlanPremiumCountry: Brazil iPhone XIOS 12 There are many issues with the second album by the brazilian band Secos & Molhados. First, the album cover is wrong; and also almost all songs are skipping like a scratched CD or LP

Casual Listener

Plan Premium Country: Brazil   iPhone X IOS 12   There are many issues with the second album by the brazilian band Secos & Molhados. First, the album cover is wrong; and also alm...

Billy-J

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see liked songs

PlanFree/PremiumCountryPolandDevice(PC)Operating System(Windows 10) My Question or IssueI can't see liked songs in playlist. It only happens on my pc. Spotify on all the other devices works correctly.

Visitor

Plan Free/Premium Country Poland Device (PC) Operating System (Windows 10)   My Question or Issue I can't see liked songs in playlist. It only happens on my pc. Spotify on all the othe...

Ver

Spotify Legend

2315 Views

5 replies

3 likes

  • 2315 Views
  • 5 replies
  • 3 likes

Superuser Contribution Empty or insufficient releases list

PremiumRussia Trying to find New Releases in Dance/Electronic, but see only 2 releases from 2018. The same problem with other genres.

Casual Listener

Premium Russia   Trying to find New Releases in Dance/Electronic, but see only 2 releases from 2018. The same problem with other genres. 

tynemeshkai

Visitor

577 Views

4 replies

0 likes

  • 577 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Discover Weekly playlist didn't appeared

PlanPremiumCountryRussiaDeviceiphoneXR, desktop VersionOperating Systemios13/Win10 My Question or IssueOn Wednesday, July 15, I created a new Spotify account, immediately paid for the subscription (if it matters). On the previous account, the discove...

Casual Listener

Plan Premium Country Russia Device iphoneXR, desktop Version Operating System ios13/Win10   My Question or Issue On Wednesday, July 15, I created a new Spotify account, immediately pai...

Nio_Norse

Casual Listener

878 Views

2 replies

0 likes

  • 878 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won’t play explicit songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I keep trying to play songs by artists.. Spotify won’t play them because it says they are ex...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I keep t...

Moody23

Visitor

20669 Views

13 replies

0 likes

  • 20669 Views
  • 13 replies
  • 0 likes

Superuser Contribution Is it possible for individual/few songs to also appear in Album view/panel?

So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these handful of songs to appear under their album in the...

Casual Listener

So far it appears that things won't appear in the Album section unless the entire album is "liked." But what if I only like 1 song or a few songs out of a given album, is it still possible for these ...

Ivan

Spotify Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Hide song button is not available

I got desktop version and IOS version of Spotify (Premium), both of this doesnt have a "Hide song" button. There are only:ShufflePreviousPause/PlayNextRepeatIs there are any advices how can i hide/delete song from Playlist?

Visitor

I got desktop version and IOS version of Spotify (Premium), both of this doesnt have a "Hide song" button. There are only: Shuffle Previous Pause/Play Next Repeat Is there are any advices how...

475 Views

0 replies

3 likes

hide
  • 475 Views
  • 0 replies
  • 3 likes

Solved!! My deskop spotify has library and album issues.

PlanPremiumCountryTurkeyDevicePcOperating SystemWindows 10 My Question or IssueI didn't change my password or e-mail. I was using it as usual on my PC and before 2-3 days suddenly my library has gone empty. And albums section too. I did pay the month...

Visitor

Plan Premium Country Turkey Device Pc Operating System Windows 10   My Question or Issue I didn't change my password or e-mail. I was using it as usual on my PC and before 2-3 days sud...

Billy-J

Spotify Star

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Artist and album library

Hi,I come from apple music and i’m a little bit confuse about the artis and album option in the library. If I enter to one of my favorites artist i see the same as if I search it, i mean, i see top songs, albums etc but i can’t find my favourite song...

Casual Listener

Hi, I come from apple music and i’m a little bit confuse about the artis and album option in the library.   If I enter to one of my favorites artist i see the same as if I search it, i mean, ...

user-removed

Not applicable

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Solved!! Lost favorite albums

I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone.Is there a way to restore them to my computer?

Casual Listener

I have just installed spotify on my new computer. When I logged on, all my favourite albums have gone. They're still on my phone. Is there a way to restore them to my computer?

Billy-J

Spotify Star

1154 Views

5 replies

0 likes

  • 1154 Views
  • 5 replies
  • 0 likes

The "Shows" tab under podcasts pops up with at error message when trying to view it.

PlanFreeCountryUSMy Question or IssueThe "Shows" tab under podcasts in my library pops up with an error message when I try to view it. It's been like this for weeks and I've reset my phone, deleted and reinstalled Spotify, and everything I can hink o...

Visitor

Plan Free Country US My Question or Issue The "Shows" tab under podcasts in my library pops up with an error message when I try to view it. It's been like this for weeks and I've reset my phone,...

452 Views

0 replies

0 likes

podcast
  • 452 Views
  • 0 replies
  • 0 likes

Solved!! Is there any way to change the Artist's real name?

Hello, Is there any possibility to change the Artist's real name or last name? Not the Username, the real name. Thank you,Marco

Casual Listener

Hello,   Is there any possibility to change the Artist's real name or last name? Not the Username, the real name.   Thank you, Marco

Rescuteax

Casual Listener

2679 Views

4 replies

0 likes

  • 2679 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Strange regional restrictions & pricing policy

PlanFree & PremiumCountryBelarusDeviceAny DevicesOperating SystemAny platforms IntroductionAs soon as Spotify appeared in our country, I immediately decided to transfer all my tracks from other services and try premium, but I faced a number of proble...

Casual Listener

Plan Free & Premium Country Belarus Device Any Devices Operating System Any platforms   Introduction As soon as Spotify appeared in our country, I immediately decided to transfer a...

Elena

Moderator

1499 Views

1 replies

0 likes

  • 1499 Views
  • 1 replies
  • 0 likes

Solved!! Daily Mixes

It would be useful to increase the number of Daily Mixes from 6 to 7, each one for each day of the week.

Regular

It would be useful to increase the number of Daily Mixes from 6 to 7, each one for each day of the week.

Billy-J

Spotify Star

774 Views

1 replies

0 likes

  • 774 Views
  • 1 replies
  • 0 likes

I withdraw this question.

Plan Country Device Operating System  My Question or Issue

Newbie

Plan   Country   Device   Operating System     My Question or Issue

Billy-J

Spotify Star

567 Views

1 replies

0 likes

  • 567 Views
  • 1 replies
  • 0 likes

Solved!! My saved playlists got messy

PlanPremiumCountryArgentinaDeviceSamsung Galaxy A50Operating SystemWindows 10 My Question or IssueI have my playlists arranged in folders, I have been making a few modifications in the folder order from the online version of the spotify player using ...

Roadie

Plan Premium Country Argentina Device Samsung Galaxy A50 Operating System Windows 10   My Question or Issue I have my playlists arranged in folders, I have been making a few modificati...

Emilia_8

Community Legend

2490 Views

3 replies

0 likes

  • 2490 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant add track to favorites

PlanPremiumCountryBelarusDevicePCOperating SystemWindows 10 My Question or IssueIf I click on the heart on the song, and then to the favorite tracks section, then the application says that I don't have any favorite tracks. I can add them on the phone...

Visitor

Plan Premium Country Belarus Device PC Operating System Windows 10   My Question or Issue If I click on the heart on the song, and then to the favorite tracks section, then the applica...

Xenia

Moderator

1177 Views

1 replies

2 likes

  • 1177 Views
  • 1 replies
  • 2 likes

Podcasts on my playlist are gone

I need help! I have a playlist that has both regular songs and podcasts. I went to play the playlist today and all of the episodes I had disappeared. I even tried to look at other playlists that have the same stuff on them and they show up as empty. ...

Visitor

I need help! I have a playlist that has both regular songs and podcasts. I went to play the playlist today and all of the episodes I had disappeared. I even tried to look at other playlists that have...

407 Views

0 replies

0 likes

disappeared
missing songs
  • 407 Views
  • 0 replies
  • 0 likes

Liked ones are deleted(i didn't deleted them)

PlanFreeCountryHungaryDeviceLapTopOperating SystemWindows 10 My Question or IssueMy favorites are gone i don't know how. I started up my laptop and i saw that there are no songs in my favorites but the playlists are fine

Visitor

Plan Free Country Hungary Device LapTop Operating System Windows 10   My Question or Issue My favorites are gone i don't know how. I started up my laptop and i saw that there are no so...

Billy-J

Spotify Star

350 Views

1 replies

0 likes

  • 350 Views
  • 1 replies
  • 0 likes