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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303215 Views

96 replies

91 likes

  • 303215 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167972 Views

242 replies

44 likes

  • 167972 Views
  • 242 replies
  • 44 likes

Superuser Contribution Updated device

Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone. I can see the playlist but the song i have added ...

Visitor

Hello, I have recently updated my mobile phone, previously I had added songs from my computer to my Spotify account. I used to be able to play these on my old phone. I have recently upgraded my phone...

Ivan

Spotify Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

Playlist won’t open

Spotify will literally not open my playlist and it is obnoxious Country Why does this matter USA iPhone 7 Plusspotify premium Operating System iOS 13 My Question or IssueSpotify will not open or play my playlist I think it may be too big? But now I c...

Visitor

Spotify will literally not open my playlist and it is obnoxious  Country Why does this matter USA    iPhone 7 Plus spotify premium  Operating System iOS 13  My Question...

papiertuete11

Visitor

4381 Views

1 replies

0 likes

  • 4381 Views
  • 1 replies
  • 0 likes

Playlist Folders

PlanPremiumCountry: USA DeviceMacBook Pro late 2016Operating System My Question or IssueI want to make playlist folders on my computer. I right-clicked the playlists in the left bar, and all it would do would start playing the playlist. I pressed the...

Newbie

Plan Premium Country: USA   Device MacBook Pro late 2016 Operating System     My Question or Issue I want to make playlist folders on my computer. I right-clicked the playlis...

370 Views

0 replies

0 likes

folders
playlist folders
  • 370 Views
  • 0 replies
  • 0 likes

Superuser Contribution Acccidentally deleted most of playlist

PlanFreeCountryUSDevice(Desktop)Operating System(Windows 10) My Question or IssueThis afternoon, I moved a couple CDs from an almost full playlist to one that was less cluttered. When I went to delete them from the original playlist, I somehow delete...

Casual Listener

Plan Free Country US Device (Desktop) Operating System (Windows 10)   My Question or Issue This afternoon, I moved a couple CDs from an almost full playlist to one that was less clutte...

HelloGammaRay

Casual Listener

417 Views

2 replies

0 likes

  • 417 Views
  • 2 replies
  • 0 likes

The whole library doesnt show anything

PlanFreeDevicePCOperating SystemWindows 10 My Question or Issue It was fine until July 2020. My Spotify library suddenly stopped working and now it doesnt show any type of content: liked songs, albums, recently played tracks. I tried reinstalling Spo...

Visitor

  Plan Free Device PC Operating System Windows 10   My Question or Issue  It was fine until July 2020. My Spotify library suddenly stopped working and now it doesnt show any t...

327 Views

0 replies

0 likes

  • 327 Views
  • 0 replies
  • 0 likes

Can't listen to liked songs and albums

ПланFreeСтранаBelarusустройствоXiaomi Redmi Note 8 ProОперационная системаAndroid I can't listen to liked songs and albums. When I click on a song, only a small part of it plays. And if I manage to listen to everything, then I cannot move the slider ...

Casual Listener

План Free Страна Belarus устройство Xiaomi Redmi Note 8 Pro Операционная система Android   I can't listen to liked songs and albums. When I click on a song, only a small part of it play...

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Spotify PC. No playlist "Liked songs"

Windows 10 On PC version Spotify no playlist "Liked songs", but iOS and smartTV versions have them.

Casual Listener

Windows 10  On PC version Spotify no playlist "Liked songs", but iOS and smartTV versions have them.

markj4

Visitor

491 Views

4 replies

1 likes

  • 491 Views
  • 4 replies
  • 1 likes

Favorite tracks are not displayed in my Liked songs

PlanPremiumCountryBelarusOperating SystemWindows 10 My Question or Issue

Visitor

Plan Premium Country Belarus Operating System Windows 10   My Question or Issue    

Billy-J

Spotify Star

337 Views

1 replies

1 likes

  • 337 Views
  • 1 replies
  • 1 likes

Solved!! Discover Weekly and Release Radar is not appearing

PlanPremiumCountryRussiaDevicePC, Samsung Galaxy A8 2018Operating SystemAndroid Oreo, Windows 10, Google Chrome My Question or Issue Since 15 jule i used Spotify in different platforms (Android, Web Browser, Windows 10). During this time, only Daily ...

Visitor

Plan Premium Country Russia Device PC, Samsung Galaxy A8 2018 Operating System Android Oreo, Windows 10, Google Chrome   My Question or Issue   Since 15 jule i used Spotify ...

user-removed

Not applicable

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Desktop Player - Cannot sort albums in my library by Recently Added

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen using the Spotify desktop player if I go to Albums in my Library and change the sorted by to 'Recently Added' the player closes instantly with no errors. Have tried ...

Newbie

Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue When using the Spotify desktop player if I go to Albums in my Library and change the sorted by...

425 Views

0 replies

0 likes

Albums
crashing
Desktop Player
recently added
  • 425 Views
  • 0 replies
  • 0 likes

Unplayable song

PlanPremiumCountryBelarusDevicePC, Xiaomi Redmi Note 5 ProOperating SystemAndroid 9, Windows 10 My Question or IssueThe song (song) that was available recently isn't playable right now, but author says:"We checked, everyone's playing. Try to delete a...

Casual Listener

Plan Premium Country Belarus Device PC, Xiaomi Redmi Note 5 Pro Operating System Android 9, Windows 10   My Question or Issue The song (song) that was available recently isn't pla...

Billy-J

Spotify Star

964 Views

9 replies

0 likes

  • 964 Views
  • 9 replies
  • 0 likes

Release radar is not updating

PlanPremiumCountryRussiaDeviceiPhone Xs maxOperating SystemiOS 13.5 My Question or IssueInitially, I used the free US version, with the appearance in Russia I switched to the premium version. It took about a week, but the playlists have not been upda...

Casual Listener

Plan Premium Country Russia Device iPhone Xs max Operating System iOS 13.5   My Question or Issue Initially, I used the free US version, with the appearance in Russia I switched to the...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play songs from artist Dj Khaled

PlanPremiumCountryThe NetherlandsDeviceOne Plus 6, DesktopOperating SystemAndroid 10, Windows 10, Mozilla Firefox & Google Chrome My Question or IssueThere are multiple songs and albums from Dj Khaled which I can't play on the different devices I own...

Casual Listener

  Plan Premium Country The Netherlands Device One Plus 6, Desktop Operating System Android 10, Windows 10, Mozilla Firefox & Google Chrome   My Question or Issue There are mu...

Arwin_M

Casual Listener

1331 Views

2 replies

0 likes

  • 1331 Views
  • 2 replies
  • 0 likes

Is there still a limit on the liked songs playlist, or can i now add more than 10.000 songs there?

None of the below information is required. HowIs there still a limit on the liked songs playlist or can i and there more than 10.000 songs, tooever, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPho...

Visitor

None of the below information is required. HowIs there still a limit on the liked songs playlist or can i and there more than 10.000 songs, too ever, the more you provide the easier it will be for u...

TheOnlyRedPanda

Casual Listener

22784 Views

7 replies

2 likes

  • 22784 Views
  • 7 replies
  • 2 likes

Superuser Contribution Daniel Lanois - Acadie

PlanPremium CountryCanadaDevicePC, Pixel Operating SystemWindows 10, Android My Question or IssueWhy isn't Daniel Lanois - Acadie available in Canada?

Music Fan

Plan Premium   Country Canada Device PC, Pixel   Operating System Windows 10, Android   My Question or Issue Why isn't Daniel Lanois - Acadie available in Canada? ...

ManMachine

Roadie

1334 Views

9 replies

1 likes

  • 1334 Views
  • 9 replies
  • 1 likes

Problems removing songs from Playlist on Web version.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had problems recently removing songs from my playlists when I am using the Web version...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Billy-J

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Does Crossfade affect 30 seconds minimum length for streams?

My Question or IssueI have a new album coming out soon. The first track is only 32 seconds long as it’s an introduction to the album. If someone has crossfade on over two seconds, will I still get the stream or will it register as less than 30 second...

Newbie

  My Question or Issue I have a new album coming out soon. The first track is only 32 seconds long as it’s an introduction to the album. If someone has crossfade on over two seconds, will I st...

562 Views

0 replies

0 likes

  • 562 Views
  • 0 replies
  • 0 likes

Solved!! Paguei o boleto para ser premium mais até agora nenhum email de compra realizada ou minha assinatura

Olhei meu email não tem nada lá e já paguei o boleto tenho o comprovante comigo mais cade a minha assinatura ? Paguei e nada... por favor quero respostas para que isso possa ser resolvido.

Casual Listener

Olhei meu email não tem nada lá e já paguei o boleto tenho o comprovante comigo mais cade a minha assinatura ? Paguei e nada... por favor quero respostas para que isso possa ser resolvido.  

Bittencourt

Spotify Star

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution I don’t see my liked songs

Hello everyone,I started using Spotify few days ago. So, I transferred my music from Apple Music to Spotify with Tune my music. I have a trouble. When I open any mixes of days, I see few liked songs, which I transferred from Apple Music, but when I o...

Casual Listener

Hello everyone, I started using Spotify few days ago. So, I transferred my music from Apple Music to Spotify with Tune my music. I have a trouble. When I open any mixes of days, I see few liked song...

Arelav1012

Casual Listener

506 Views

2 replies

0 likes

  • 506 Views
  • 2 replies
  • 0 likes

Superuser Contribution My playlist says it has more songs than it actually does

PremiumUSA iphone 6 my playlists say they have a lot more songs than they actually do and the number keeps going up. I was wondering if I hit 10K will I still be able to add songs to that playlist. Or is there any way someone can reset the number of ...

Gig Goer

  Premium USA   iphone 6   my playlists say they have a lot more songs than they actually do and the number keeps going up. I was wondering if I hit 10K will I still be able to a...

Bubbles20

Newbie

4553 Views

11 replies

0 likes

  • 4553 Views
  • 11 replies
  • 0 likes