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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

299607 Views

96 replies

90 likes

  • 299607 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

163544 Views

235 replies

44 likes

  • 163544 Views
  • 235 replies
  • 44 likes

Disappeared songs from Liked Songs

So I switched my PC's system language settings to English(UK), then I opened Spotify (app) and I recognized that everything is vanished from the Liked Songs folder, but when I opened Android Spotify version all of my liked songs were in the folder.

Visitor

So I switched my PC's system language settings to English(UK), then I opened Spotify (app) and I recognized that everything is vanished from the Liked Songs folder, but when I opened Android Spo...

Billy-J

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Won't let me into playlist

Normally when I make a playlist I can go into the playlist and see all the songs I have on the playlist but I can't do that anymore and it won't let me go any further than letting me click on it to play it, idk why this is happening

Visitor

Normally when I make a playlist I can go into the playlist and see all the songs I have on the playlist but I can't do that anymore and it won't let me go any further than letting me click on it to p...

Billy-J

Spotify Star

2127 Views

1 replies

1 likes

  • 2127 Views
  • 1 replies
  • 1 likes

Different playlists "Favourite songs" on iPhone and PC.

PlanFreeCountryRussiaDeviceiPhone 6s PLUS and PCOperating SystemiOS 13.5.1, Windows 10 My Question or IssueI started using Spotify 2 days ago. Later I had use Apple Music and then I converted my music from Apple Music to Spotify. After that I made a ...

Casual Listener

Plan Free Country Russia Device iPhone 6s PLUS and PC Operating System iOS 13.5.1, Windows 10   My Question or Issue I started using Spotify 2 days ago. Later I had use Apple Music and...

268 Views

0 replies

0 likes

  • 268 Views
  • 0 replies
  • 0 likes

playlist with different styles

PlanPremiumCountryRussiaDevicePC, Lg g6Operating SystemAndroid 8, Windows 10 My Question or IssueHello. Is there a folder "My mix of the day" with all styles and not as now divided into different ones? I want the playlist to contain at the same time:...

Visitor

Plan Premium Country Russia Device PC, Lg g6 Operating System Android 8, Windows 10   My Question or Issue Hello. Is there a folder "My mix of the day" with all styles and not as now d...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local Files showing on Mac but not iPhone

PlanPremiumCountryUnited KingdomDeviceiPhone XOperating SystemiOS 13 My Question or IssueAll local files can be played on my Mac but only some of them can be played/show up on my iPhone and the vast majority won't show up, and I've done all the steps...

Visitor

Plan Premium Country United Kingdom Device iPhone X Operating System iOS 13   My Question or Issue All local files can be played on my Mac but only some of them can be played/show up o...

Xenia

Moderator

1288 Views

1 replies

1 likes

  • 1288 Views
  • 1 replies
  • 1 likes

Favourites / Liked Songs not working at all.

PlanFreeCountryRussiaDevicePCOperating SystemWindows 10 My Question or IssueFavourited songs and albums don't show up at all (artists do, however). I reinstalled Spotify, I logged out and in, and I've rebooted my PC, the issue is still here. Even if ...

Visitor

Plan Free Country Russia Device PC Operating System Windows 10   My Question or Issue Favourited songs and albums don't show up at all (artists do, however). I reinstalled Spotify, I l...

Billy-J

Spotify Star

614 Views

1 replies

0 likes

  • 614 Views
  • 1 replies
  • 0 likes

Library only showing recommendations

PlanPremiumCountryUnited States of America DeviceSamsung Galaxy S8 My Question or IssueWhen I go to the albums section of my library, literally the only thing showing up are recommended albums. And when I type in the search bar to try to find albums ...

Casual Listener

Plan Premium Country United States of America  Device Samsung Galaxy S8   My Question or Issue When I go to the albums section of my library, literally the only thing showing up are...

304 Views

0 replies

0 likes

  • 304 Views
  • 0 replies
  • 0 likes

Release radar songs not available

PlanPremiumCountry DeviceiPhone XOperating SystemiOS 13 My Question or IssueI’m having trouble playing my release radar playlist. Most of the songs on the playlist are grayed out and unavailable to play, I can only play about 30% of them. Why would s...

Casual Listener

    Plan Premium Country   Device iPhone X Operating System iOS 13   My Question or Issue I’m having trouble playing my release radar playlist. Most of the songs on th...

334 Views

0 replies

0 likes

Spotify Features
  • 334 Views
  • 0 replies
  • 0 likes

Spotify will randomly jump through a ton of songs and then I can't use the next and back buttons

I've had this happen on Windows, Mac, and my Android phone. it's been a reoccurring issue for some time now.Video here:https://www.youtube.com/watch?v=c3BOsp2dHmA&feature=youtu.be

Regular

I've had this happen on Windows, Mac, and my Android phone. it's been a reoccurring issue for some time now. Video here: https://www.youtube.com/watch?v=c3BOsp2dHmA&feature=youtu.be  

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Where do I find the lists of artists I follow? My list is gone the albums are gone. Help!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joel-M

Composer

682 Views

4 replies

0 likes

  • 682 Views
  • 4 replies
  • 0 likes

Solved!! Lost playlists, albums, songs

PlanPremiumCountryUkraine (originally Sweden) DeviceSamsung Galaxy s6Operating SystemAndroid My Question or IssueHi, all. I was using Spotify from 2011 to 2013 in Sweden, including Premium.In 2013 I have moved to Ukraine and was not using Spotify unt...

Casual Listener

Plan Premium Country Ukraine (originally Sweden)   Device Samsung Galaxy s6 Operating System Android   My Question or Issue Hi, all.   I was using Spotify from 2011 to 201...

SoundShots

Composer

584 Views

3 replies

0 likes

  • 584 Views
  • 3 replies
  • 0 likes

Disconnecting artists

PlanPremiumCountryRussiaDeviceiPhone 8Operating SystemiOSMy Question or IssueHow can I block an artist or a specific song so that I don't receive it in the featured or other selections?

Visitor

Plan Premium Country Russia Device iPhone 8 Operating System iOS My Question or Issue How can I block an artist or a specific song so that I don't receive it in the featured or other selecti...

Billy-J

Spotify Star

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Songs that I missed : Låtarna du missade generated playlist

PlanPremiumCountrySwedenDeviceAll/AnyOperating SystemAll/Any My Question or IssueHi! In 2017 i got a generated playlist of Hits/songs that I missed that year.I enjoy this feature. How can I get something similar this time around?I like the idea of fi...

Casual Listener

Plan Premium Country Sweden Device All/Any Operating System All/Any   My Question or Issue Hi! In 2017 i got a generated playlist of Hits/songs that I missed that year. I enjoy this f...

216 Views

0 replies

0 likes

  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Trouble with my library

PlanPremiumCountryRussiaDeviceHonor LiteOperating SystemWindows 7 My Question or IssueAfter changing the country (Germany> Russia) and switching to permium, favorite songs were no longer displayed in the web version and in the mobile application. Aft...

Visitor

Plan Premium Country Russia Device Honor Lite Operating System Windows 7   My Question or Issue After changing the country (Germany> Russia) and switching to permium, favorite songs...

user-removed

Not applicable

1642 Views

6 replies

0 likes

Premium
  • 1642 Views
  • 6 replies
  • 0 likes

Podcasts not working in Ukraine

PlanFreeCountryUkraine Hi! Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and web-player.Can it be fixed?

Casual Listener

Plan Free Country Ukraine   Hi!  Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and we...

Physicist

Casual Listener

13782 Views

21 replies

32 likes

  • 13782 Views
  • 21 replies
  • 32 likes

Playlist Transfer

Plan: PremiumFree/PremiumCountry: USA Device: Droid and Apple(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My daughter wants to get her own account but doesn't want to...

Newbie

Plan: Premium Free/Premium Country: USA   Device: Droid and Apple (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)  ...

Billy-J

Spotify Star

496 Views

1 replies

0 likes

Other
  • 496 Views
  • 1 replies
  • 0 likes

Solved!! tunemymusic.com Albums not copying

Hi, I'm a Premium user from Slovenia. Just got my account yesterday. I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Everything copied almost perfectly (a couple of tracks missing here...

Visitor

Hi, I'm a Premium user from Slovenia. Just got my account yesterday.   I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Ev...

Thelastdon31588

Newbie

7295 Views

5 replies

0 likes

  • 7295 Views
  • 5 replies
  • 0 likes

Обращение к российскому подразделению Spotify

Добрый день, уважаемое российское подразделение Spotify. Мы наконец-то дождались официального запуска сервиса в России, я думаю Вы тоже рады этому. Я надеюсь, что в скором времени большинство музыки от Revealed Recordings, Musical Freedom, Spinnin' R...

Newbie

Добрый день, уважаемое российское подразделение Spotify. Мы наконец-то дождались официального запуска сервиса в России, я думаю Вы тоже рады этому. Я надеюсь, что в скором времени большинство музыки ...

Billy-J

Spotify Star

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Podcasts] Podcast section is missing

PlanPremium DuoCountryUkraine Device(iPhone 11, Macbook Pro 2019)Operating System(iOS 13, MacOS Catalina.) My Question or IssueI could not access Podcasts section in any way from any device I'm logged in. Looks like it is missing completely for Ukrai...

Casual Listener

Plan Premium Duo Country Ukraine   Device (iPhone 11, Macbook Pro 2019) Operating System (iOS 13, MacOS Catalina.)   My Question or Issue I could not access Podcasts section in a...

Vitallica

Newbie

2432 Views

4 replies

5 likes

Premium
Subscription
  • 2432 Views
  • 4 replies
  • 5 likes

Superuser Contribution DuoMix

PlanPremiumCountryCzech Republic DeviceXiaomi Redmi Note 7Operating SystemAndroid 9 My Question or IssueHi, my partner joined the Duo plan yesterday. I looked in the DuoMix playlist. There are 99% his songs but with my name next to them. But there ar...

Visitor

Plan Premium Country Czech Republic   Device Xiaomi Redmi Note 7 Operating System Android 9   My Question or Issue Hi, my partner joined the Duo plan yesterday. I looked in the D...

Petya

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes