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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

298600 Views

96 replies

89 likes

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Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

yarchmon

Casual Listener

162701 Views

235 replies

44 likes

  • 162701 Views
  • 235 replies
  • 44 likes

I can't delete an empty folder

For some reason I can't delete a playlist folder I have created so I google'd it. I found a thread here and learned that my playlist structure might be corrupted, and that the support can check it.It would be very nice if someone could look into it, ...

Casual Listener

For some reason I can't delete a playlist folder I have created so I google'd it. I found a thread here and learned that my playlist structure might be corrupted, and that the support can check it. ...

YoungGoji

Visitor

2022 Views

6 replies

1 likes

bug
  • 2022 Views
  • 6 replies
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Superuser Contribution On repeat playlist displaying the wrong song

PlanPremiumCountryMexicoDeviceiPhone 7, early 2019Operating SystemiOS 13.5.1Issue: I really do like the on repeat playlist, it’s great, but it’s also flawed. It has given me various problems since i have it, and this time the issue came in the form o...

Visitor

Plan Premium Country Mexico Device iPhone 7, early 2019 Operating System iOS 13.5.1 Issue:   I really do like the on repeat playlist, it’s great, but it’s also flawed. It has given m...

Elena

Moderator

909 Views

1 replies

0 likes

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The Plot In You: not available?

When I used the US-account, the release 'The Plot In You' — 'Happiness in Self Destruction' (2015) was available. Now after launch in Russia I use Russian account and this release is unavailable. Why? Can I do something to fix it? Link: https://open....

Newbie

When I used the US-account, the release 'The Plot In You' — 'Happiness in Self Destruction' (2015) was available. Now after launch in Russia I use Russian account and this release is unavailable. Why...

452 Views

0 replies

1 likes

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  • 1 likes

Group Session Fix

Me and a friend love long distance group sessions but we´ve got the problem that when he adds a song to queue the current song starts from the beginning for me and only for me. Please fix this!

Visitor

Me and a friend love long distance group sessions but we´ve got the problem that when he adds a song to queue the current song starts from the beginning for me and only for me. Please fix this!

247 Views

0 replies

0 likes

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[Mobile][Browse] Swipe right above title to add to queue

This seems as it also has been a feature before on iOS, but you guys removed it for some reason. Now again the suggestion: When I'll open up an album or a musicians page or a playlist, please just let me add a song with a simple swipe to my queue. Sa...

Casual Listener

  This seems as it also has been a feature before on iOS, but you guys removed it for some reason.   Now again the suggestion: When I'll open up an album or a musicians page or a playli...

340 Views

0 replies

0 likes

Browse
Mobile
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Japanese tittles looks different in Last.fm

PlanPremiumCountryColombiaDeviceHuawei p10 PlusOperating SystemWindows 10 My Question or IssueI have my laptop and mobile in japanese, also the spotify app. However in the app some songs looks in correct way (japanese language) but others looks in Ro...

Newbie

Plan Premium Country Colombia Device Huawei p10 Plus Operating System Windows 10   My Question or Issue I have my laptop and mobile in japanese, also the spotify app. However in the ap...

ThyMeepis

Newbie

774 Views

1 replies

1 likes

last.fm
  • 774 Views
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Superuser Contribution Can’t search my library by song or artist??

This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs from my library on shuffle and let it play. Now I can’...

Casual Listener

This new update is terrible. The options in my library are: playlists, artists (which is empty), and albums. Where did songs go? I only like a few songs off an album and would often put the songs fro...

Mihail

Spotify Legend

26945 Views

28 replies

46 likes

  • 26945 Views
  • 28 replies
  • 46 likes

I’m being haunted by Norwegian music.

My suggested songs on several playlists are currently being haunted by Norwegian music and musicians. Every refresh more Norwegian songs pop up, and when the song is in English, it’s by a Norwegian artist. I’m losing my mind, I’ve been suffering with...

Visitor

My suggested songs on several playlists are currently being haunted by Norwegian music and musicians.   Every refresh more Norwegian songs pop up, and when the song is in English, it’s by a No...

511 Views

0 replies

0 likes

Help
recommandation
recommended
Recommended Songs
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Spotify Playlists doesn't update

PlanPremiumCountryUnited StatesDeviceAll (IOS/WINDOWS/WEB)Operating System(iOS 13, Windows 10)Username/URIspotify:user:12163575812My Question or IssueMany of the public and Spotify created playlists are not updating for me.Particularly the playlist b...

Casual Listener

Plan Premium Country United States Device All (IOS/WINDOWS/WEB) Operating System (iOS 13, Windows 10) Username/URI spotify:user:12163575812 My Question or Issue Many of the public and Spot...

Emilia_8

Community Legend

741 Views

3 replies

0 likes

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  • 3 replies
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Discover Weekly not updating

PlanPremiumCountryFranceDevice(iPhone XS / Macbook Pro 2019)Operating System(iOS 13 / macOS Catalina) My Question or IssueMy Discover Weekly is not updating but my daily mixes are. I am not using a private session, and I listened to many different pl...

Visitor

Plan Premium Country France Device (iPhone XS / Macbook Pro 2019) Operating System (iOS 13 / macOS Catalina)   My Question or Issue My Discover Weekly is not updating but my daily mixe...

AlexA0

Casual Listener

751 Views

6 replies

4 likes

  • 751 Views
  • 6 replies
  • 4 likes

Wrong music showing for artist I follow (not sure this is the right place)

Just looking at my ‘new music from artists you love’ email and noticed that the new music from 98 degrees is not the boy band I’m following. I opened up Spotify and this new album ‘Rockstar City’ is showing on the 98 degrees (boyband) artist page but...

Newbie

Just looking at my ‘new music from artists you love’ email and noticed that the new music from 98 degrees is not the boy band I’m following.   I opened up Spotify and this new album ‘Rockstar ...

glitterherpes

Visitor

873 Views

4 replies

1 likes

  • 873 Views
  • 4 replies
  • 1 likes

I cannot download songs?

Ive been logged out from all of my devices, changed my password but still cant download songs? Is there anything i can do in order to listen the songs offline?PlanPremiumCountryIndonesiaDeviceiPhone 11Operating SystemiOS 13 My Question or Issue

Visitor

Ive been logged out from all of my devices, changed my password but still cant download songs? Is there anything i can do in order to listen the songs offline? Plan Premium Country Indonesia Dev...

Billy-J

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
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Solved!!Superuser Contribution All songs in library

Where can I see a list of all the songs added along with albums to my library? exactly all songs from additional albums, not songs from the playlist "Liked Songs"

Casual Listener

Where can I see a list of all the songs added along with albums to my library? exactly all songs from additional albums, not songs from the playlist "Liked Songs"

Ivan

Spotify Legend

970 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Can't get playlists to actually play. I keep getting sent to a random que of music.

PremiumUSA Device: iPhone X My Question or IssueWhen I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle but the green play button on the top right of the playlist continues to be on ...

Visitor

Premium USA   Device: iPhone X   My Question or Issue When I try to play my personal playlists, they are stuck on shuffle. I have opened the "now playing" and turned off shuffle ...

Ivan

Spotify Legend

515 Views

1 replies

0 likes

Que Problems
shuffle
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  • 1 replies
  • 0 likes

Discover Weekly is not updating

PlanPremium DuoCountryBelarusDevice(OnePlus 6T, OnePlus 7)Operating System(Windows 10) My Question or IssueMy Discover Weekly hasn't updated for a month. I did everything already. Unfollow/follow the playlist. Deleting app. Then waiting another week ...

Visitor

Plan Premium Duo Country Belarus Device (OnePlus 6T, OnePlus 7) Operating System (Windows 10)   My Question or Issue My Discover Weekly hasn't updated for a month. I did everything alr...

314 Views

0 replies

4 likes

  • 314 Views
  • 0 replies
  • 4 likes

Discover Weekly is not updating

PlanPremium DuoCountrySerbiaDeviceSamsung Galaxy S10 Operating SystemAndroid 10, Windows 10 My Question or IssueMy Discover Weekly hasn't updated for weeks, apparently after changing from Premium to Premium Duo. Support suggested deleting Android app...

Casual Listener

Plan Premium Duo Country Serbia Device Samsung Galaxy S10  Operating System Android 10, Windows 10   My Question or Issue My Discover Weekly hasn't updated for weeks, apparently a...

308 Views

0 replies

3 likes

  • 308 Views
  • 0 replies
  • 3 likes

Playlists organization

PortugalPremium I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a kind of file explorer so we can easily organize everything.In ...

Casual Listener

Portugal Premium   I have several playlists and there is no reasonable way to organize them into folders etc. The only way to do it is in the pc,and its not userfriendly....it should exist a ...

svante111

Casual Listener

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Spotify Connect not syncing

PlanFree/PremiumCountryUSADeviceONKYO TX-NR686, iPhone 8, Thinkpad Operating SystemiOS 13.6.1 Windows 10 Pro My Question or IssueConnect controls between devices do not work. Ex: Spotify is playing on Onkyo. From PC I can skip songs, but cannot click...

Newbie

Plan Free/Premium Country USA Device ONKYO TX-NR686, iPhone 8, Thinkpad  Operating System iOS 13.6.1 Windows 10 Pro   My Question or Issue Connect controls between devices do not ...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
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Uploading your collection to the cloud

PlanFree/Premium ... for now...will seeCountryCanadaDeviceVarious androids, and google chromes, PCsOperating SystemWindows 10, Android My Question or IssueWith GPM closing I am looking at alternatives to switch to. Spotify is high on my list, but can...

Newbie

Plan Free/Premium ... for now...will see Country Canada Device Various androids, and google chromes, PCs Operating System Windows 10, Android   My Question or Issue With GPM closing I ...

dinomight

Spotify Star

4009 Views

1 replies

3 likes

cloud
Upload
  • 4009 Views
  • 1 replies
  • 3 likes

Separate artists and friends

.PlanPremiumCountrySpain Device(iPhone, Mac mini, Ipad)Operating System(iOS, Mac Os) My Question or IssueIf I add / follow an artist, this should only appear in "Artists", in "Your Library ". If I add/follow a "friend" it should only appear in "Follo...

Roadie

. Plan Premium Country Spain   Device (iPhone, Mac mini, Ipad) Operating System (iOS, Mac Os)   My Question or Issue If I add / follow an artist, this should only appear in "Art...

Emilia_8

Community Legend

461 Views

1 replies

0 likes

Artists follow
Friends Follow
Your Library
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