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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

303228 Views

96 replies

91 likes

  • 303228 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Uthegen

Regular

167996 Views

242 replies

44 likes

  • 167996 Views
  • 242 replies
  • 44 likes

Superuser Contribution Can I make a Collaborative Playlist Public but allow only certain users to add to it?

Premium Device(iPhone, Macbook 2017) I have a few collaborative playlists and I would like to share them with people because they have asked but I do not want to grant them the ability to add to them. I also would like to share my playlist on reddit ...

Newbie

Premium   Device (iPhone, Macbook 2017)   I have a few collaborative playlists and I would like to share them with people because they have asked but I do not want to grant them the ab...

This-App-Stinks

Music Fan

4675 Views

2 replies

3 likes

collaborative
collaborative private and public
Feature
Help
shared
Spotify
  • 4675 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Discover Weekly not showing up

PlanPremium (Family)CountryRussiaDevicedoesn't matter My Question or IssueSecond week in a row no Discover Weekly playlist for me (I do get Release Radar). A couple of my friends are saying the same. Is this a confirmed issue?

Casual Listener

Plan Premium (Family) Country Russia Device doesn't matter   My Question or Issue Second week in a row no Discover Weekly playlist for me (I do get Release Radar). A couple of my friends...

Gracyasa

Newbie

6460 Views

10 replies

4 likes

  • 6460 Views
  • 10 replies
  • 4 likes

Superuser Contribution Local files on computer

I am trying to sync my local files to Spotify but it is not showing up on either my computer or my phone. I have followed the steps but nothing. What to do?

Casual Listener

I am trying to sync my local files to Spotify but it is not showing up on either my computer or my phone. I have followed the steps but nothing. What to do?

Ivan

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Liked Songs disappear on desktop app but visible on mobile/web

When I open spotify on my desktop app or on my brothers desktop app, I click on my "Liked songs" and It says "go to browse". I can see all my 532 liked songs on my mobile app and on web player. But couple of days ago they disappeared on the desktop a...

Visitor

When I open spotify on my desktop app or on my brothers desktop app, I click on my "Liked songs" and It says "go to browse". I can see all my 532 liked songs on my mobile app and on web player. But c...

Elena

Moderator

718 Views

6 replies

0 likes

  • 718 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Android app crashes when I access Artists and Albums in My Library

Android app crashes when I access Artists and Albums in My Library. It does not crash if I access Playlists. I have tried reinstalling and logging in multiple times.PlanPremiumCountryUSA DeviceMotoX4Operating SystemAndroid v9 My Question or Issue

Casual Listener

Android app crashes when I access Artists and Albums in My Library. It does not crash if I access Playlists. I have tried reinstalling and logging in multiple times. Plan Premium Country USA &nb...

itsmejill

Casual Listener

1049 Views

2 replies

0 likes

crashes
spotifyapp
  • 1049 Views
  • 2 replies
  • 0 likes

Superuser Contribution Specific playlist won't play

Hi, I have 8 playlists that i made myself, but only one (the one with the most songs in it), often won't play. It doesn't matter which device. When I click on my Macbook on 'Shuffle', the button changes in 'pause', but nothing plays. When I click on ...

Newbie

Hi,   I have 8 playlists that i made myself, but only one (the one with the most songs in it), often won't play. It doesn't matter which device. When I click on my Macbook on 'Shuffle', the bu...

Elena

Moderator

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app crashes when clicking on podcasts

PlanPremiumCountryEngland DeviceSamsung S8Operating SystemAndroid My Question or IssueMy android app keeps crashing when navigating to the podcasts tab in my library. This issue has persisted for about a week,my app is updated to the newest version.

Visitor

Plan Premium Country England  Device Samsung S8 Operating System Android    My Question or Issue My android app keeps crashing when navigating to the podcasts tab in my libra...

Ivan

Spotify Legend

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

My favorite songs playlist is gone.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify deleted my favourite songs playlist. I tried it to recover rhe playlist but thats not...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...

SoundShots

Composer

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

Songs in playlists created by Spotify (eg. Alternative 90s) keep changing their custom order.

Plan: FamilyDevices: Desktop + Android My Question or Issue: I've tried looking this up, but I can't find anything about it. Spotify's own playlists are bugging for me. I like to listen to them according to their custom order, from first to last song...

Casual Listener

Plan: Family Devices: Desktop + Android   My Question or Issue:   I've tried looking this up, but I can't find anything about it.   Spotify's own playlists are bugging for ...

alchimyst

Casual Listener

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't add songs to playlist

PlanPremiumCountryUSADeviceSamsung 10, DesktopOperating SystemAndroid Windows 10 My Question or IssueI can no longer add songs to any of my playlist. I have uninstalled and reinstalled the app without any luck. I find a song, click the 3 dots and whe...

Visitor

Plan Premium Country USA Device Samsung 10, Desktop Operating System Android Windows 10   My Question or Issue I can no longer add songs to any of my playlist. I have uninstalled and r...

Ivan

Spotify Legend

931 Views

1 replies

0 likes

  • 931 Views
  • 1 replies
  • 0 likes

Superuser Contribution Listening to your files

PlanPremium My Question or IssueHi I've just got the premium plan, I deleted my Google music account because I don't like the YouTube app that will substitute it soon. One of the reason I had google is that I can upload my files and find them in the ...

Newbie

PlanPremium     My Question or Issue Hi  I've just got the premium plan, I deleted my Google music account because I don't like the YouTube app that will substitute it soon. One o...

Petya

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Download Limit

I have about 1900 songs downloaded and plenty of storage space available on my phone. However, when I try to save more music, it gives me that "Epic collection" message and won't let me download any more music. Isn't the download limit supposed to be...

Newbie

I have about 1900 songs downloaded and plenty of storage space available on my phone. However, when I try to save more music, it gives me that "Epic collection" message and won't let me download any ...

Sen_

Music Fan

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Wrong music showing for artist I follow (not sure this is the right place)

Just looking at my ‘new music from artists you love’ email and noticed that the new music from 98 degrees is not the boy band I’m following. I opened up Spotify and this new album ‘Rockstar City’ is showing on the 98 degrees (boyband) artist page but...

Newbie

Just looking at my ‘new music from artists you love’ email and noticed that the new music from 98 degrees is not the boy band I’m following.   I opened up Spotify and this new album ‘Rockstar ...

glitterherpes

Visitor

885 Views

4 replies

1 likes

  • 885 Views
  • 4 replies
  • 1 likes

Shuffle 2 Lists From 2 Users

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

713 Views

1 replies

1 likes

Account
Free
Login
  • 713 Views
  • 1 replies
  • 1 likes

Liked songs aren’t showing up

PlanPremiumCountryUnited StatesDeviceiPhone 6s My Question or Issue I installed the most recent update on Spotify the other day and I looked today and my liked folder and all 1300 songs are gone. I liked one and it says when I go to the artist that I...

Visitor

  Plan Premium Country United States Device iPhone 6s   My Question or Issue   I installed the most recent update on Spotify the other day and I looked today and my liked fol...

SoundShots

Composer

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Solved!! All of my liked songs have disappeared.... Is this something new with the update? Please bring my s

  PlanPremiumCountryPhilippines Device: iPhone XR(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: IOS10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: I updated Spotify yesterday and now all of my liked songs have di...

Visitor

    Plan Premium Country Philippines  Device: iPhone XR (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: IOS10 (iOS 10, Android Oreo, Windows 10,etc.) ...

AdamDamon

Spotify Star

1144 Views

1 replies

0 likes

  • 1144 Views
  • 1 replies
  • 0 likes

Playlist folder structure created on desktop is not reflected on mobile

I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folders, and folders that are within the wrong folders. ...

Visitor

I've ordered my playlists into folders using the web app. However, when I access My Library on my mobile phone (Android Spotify App) the order is all messed up. Playlists ending up in different folde...

409 Views

0 replies

1 likes

My Lib
  • 409 Views
  • 0 replies
  • 1 likes

Favorite tracks, recently listened etc are gone on PC

After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player.PlanPremiumCountryUSAOperating SystemWindows 10Can anyone help me with this problem?

Visitor

After the automatic update, all the tracks from My Library on the PC are gone about 2 weeks ago. At the time everything works on my iPhone and Web Player. Plan Premium Country USA Operating Syst...

AdamDamon

Spotify Star

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
  • 0 likes

This is playlists

PlanPremiumSweden Device(Samsung Galaxy 10+, Macbook Pro 2010) My Question or IssueHi! I don't really know where to post this so I'll start here. I'm mostly curious about how the curated This Is: artist playlists work.- Are they autogenerated or is t...

Music Fan

Plan Premium Sweden   Device (Samsung Galaxy 10+, Macbook Pro 2010)     My Question or Issue Hi! I don't really know where to post this so I'll start here.   I'm mostly...

YulTheWizard

Composer

854 Views

1 replies

0 likes

Playlists
this is
updates
  • 854 Views
  • 1 replies
  • 0 likes

Superuser Contribution followed artists not displaying in my library

PlanFreeCountrySpainDevicexiaomi redmi8Operating SystemAndroid 9 PKQ1.190319.001 My Question or IssueI am currently following about 1.350 artist. I like to save the songs or albums I like by artist to be able to find more content by them easily. When...

Visitor

Plan Free Country Spain Device xiaomi redmi8 Operating System Android 9 PKQ1.190319.001   My Question or Issue I am currently following about 1.350 artist. I like to save the songs or ...

CarlosE

Spotify Legend

3084 Views

8 replies

3 likes

  • 3084 Views
  • 8 replies
  • 3 likes