Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
PlanFreeCountryUkraine Hi! Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and web-player.Can it be fixed?
Plan Free Country Ukraine Hi! Spotify just launched in Ukraine (literally yesterday), but we don't have podcasts. Like at all. On all platforms - win, android and we...
Casual Listener
13840 Views
21 replies
32 likes
Plan: PremiumFree/PremiumCountry: USA Device: Droid and Apple(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: My daughter wants to get her own account but doesn't want to...
Plan: Premium Free/Premium Country: USA Device: Droid and Apple (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
Spotify Star
507 Views
1 replies
0 likes
Hi, I'm a Premium user from Slovenia. Just got my account yesterday. I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Everything copied almost perfectly (a couple of tracks missing here...
Hi, I'm a Premium user from Slovenia. Just got my account yesterday. I've been a Deezer user so far and I tried to copy my data over from Deezer with tunemymusic.com, a free service. Ev...
Newbie
7545 Views
5 replies
0 likes
Добрый день, уважаемое российское подразделение Spotify. Мы наконец-то дождались официального запуска сервиса в России, я думаю Вы тоже рады этому. Я надеюсь, что в скором времени большинство музыки от Revealed Recordings, Musical Freedom, Spinnin' R...
Добрый день, уважаемое российское подразделение Spotify. Мы наконец-то дождались официального запуска сервиса в России, я думаю Вы тоже рады этому. Я надеюсь, что в скором времени большинство музыки ...
Spotify Star
399 Views
1 replies
0 likes
PlanPremium DuoCountryUkraine Device(iPhone 11, Macbook Pro 2019)Operating System(iOS 13, MacOS Catalina.) My Question or IssueI could not access Podcasts section in any way from any device I'm logged in. Looks like it is missing completely for Ukrai...
Plan Premium Duo Country Ukraine Device (iPhone 11, Macbook Pro 2019) Operating System (iOS 13, MacOS Catalina.) My Question or Issue I could not access Podcasts section in a...
Newbie
2461 Views
4 replies
5 likes
PlanPremiumCountryCzech Republic DeviceXiaomi Redmi Note 7Operating SystemAndroid 9 My Question or IssueHi, my partner joined the Duo plan yesterday. I looked in the DuoMix playlist. There are 99% his songs but with my name next to them. But there ar...
Plan Premium Country Czech Republic Device Xiaomi Redmi Note 7 Operating System Android 9 My Question or Issue Hi, my partner joined the Duo plan yesterday. I looked in the D...
Community Legend
362 Views
1 replies
0 likes
PremiumUSAWindows 10 My Question or IssueOne of my all time favorite albums is When Angels And Serpents Dance by P.O.D. after not being able to find it on spotify i dug out the old cd binder and ripped the songs to my pc. Windows Media Player plays t...
Premium USA Windows 10 My Question or Issue One of my all time favorite albums is When Angels And Serpents Dance by P.O.D. after not being able to find it on spotify i dug out the old cd ...
Moderator
588 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceHuawei Mate 20 lite, LaptopOperating SystemAndroid 10, Windows 10 My Question or IssueI can't like or dislike songs anymore, system seems to be stuck at 3044 songs. What can I do?
Plan Premium Country Turkey Device Huawei Mate 20 lite, Laptop Operating System Android 10, Windows 10 My Question or Issue I can't like or dislike songs anymore, system seems to be ...
Composer
2167 Views
1 replies
1 likes
PlanPremiumCountryRussiaDeviceSamsung Galaxy A71Operating SystemAndroid My Question or IssueHello! I Just started to use Spotify. I have a question, my daily mixes remain the same for some days, aren't they suppose to be changed every day? And also, ...
Plan Premium Country Russia Device Samsung Galaxy A71 Operating System Android My Question or Issue Hello! I Just started to use Spotify. I have a question, my daily mixes remain the...
Composer
797 Views
9 replies
1 likes
New to Spotify. I've spent hours moving my "favorites" on Google Play Music to my Liked Songs on Spotify. Is there a way to share my Liked Songs or move them to a Playlist? Plan: PremiumCountry: USADevice: iPhone 11 Pro Max
New to Spotify. I've spent hours moving my "favorites" on Google Play Music to my Liked Songs on Spotify. Is there a way to share my Liked Songs or move them to a Playlist? Plan:...
Visitor
448194 Views
73 replies
16 likes
Hi, i have Premium edition of spotify in my Phone and Laptop, last day i wanted to listen to music in my laptop and when i clicked my library it said i didnt have music, i loged out, reinstalled the app and still cant see my music. I checked in my ph...
Hi, i have Premium edition of spotify in my Phone and Laptop, last day i wanted to listen to music in my laptop and when i clicked my library it said i didnt have music, i loged out, reinstalled the ...
Spotify Star
375 Views
1 replies
0 likes
Plan Premium Country México Device Laptop Dell Operating System Windows 10My Question or IssueSince I downloaded the last version of Spotify on my laptop I am not able to see my songs from the section "Liked songs". I´ve closed the app, restarted my ...
Plan Premium Country México Device Laptop Dell Operating System Windows 10 My Question or Issue Since I downloaded the last version of Spotify on my...
Spotify Star
532 Views
1 replies
2 likes
I have a problem with my library on PC. When i go to my saved albums or liked songs, there is only notice that i don't have any and albums/favorite songs will appear there.But when i check it on my phone, everything is there, all my albums and songs....
I have a problem with my library on PC. When i go to my saved albums or liked songs, there is only notice that i don't have any and albums/favorite songs will appear there. But when i check...
Spotify Star
720 Views
1 replies
0 likes
I use soundcloud as a podcasting host, and send the rss feed here and to a few other podcast platforms. It's never given me any issues, but for some reason the latest episode (that is 40+ minutes in length) only shows up as 7 minutes here on spotify....
I use soundcloud as a podcasting host, and send the rss feed here and to a few other podcast platforms. It's never given me any issues, but for some reason the latest episode (that is 40+ minutes in ...
Casual Listener
1373 Views
2 replies
0 likes
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar.PlanoGrátis / PremiumPaísBrasil Dispositivo(iPhone 8, Samsung Galaxy 9, Macbook Pro, final de 2016)Sistema operacional(iOS 10, A...
Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornecer, mais fácil será a tentativa de ajudar. Plano Grátis / Premium País Brasil Dispositivo (iPhone 8, Samsun...
Spotify Star
14320 Views
3 replies
0 likes
Hello,Since I have replaced my computer, my local files stopped working.I tried to re-add them to Spotify, but for some reason when I try to add the local files to "liked songs" they just not being added (although it says "added to library). Moreover...
Hello, Since I have replaced my computer, my local files stopped working. I tried to re-add them to Spotify, but for some reason when I try to add the local files to "liked songs" they just not bei...
253 Views
0 replies
0 likes
Hello, I had the USA region, then I changed it to the Russia region, after which my favorite tracks stopped showing, although it shows on my mobile device.
Hello, I had the USA region, then I changed it to the Russia region, after which my favorite tracks stopped showing, although it shows on my mobile device.
Casual Listener
530 Views
4 replies
2 likes
PlanPremiumCountryPhilippinesDeviceOppo RenoOperating SystemAndroid Oreo My Question or IssueWhy are some albums not visible on artists' pages but visible in search results?
Plan Premium Country Philippines Device Oppo Reno Operating System Android Oreo My Question or Issue Why are some albums not visible on artists' pages but visible in search resu...
Spotify Star
394 Views
1 replies
0 likes
Yo, I’m a Russian artist and after downloading the program I realized that my albums are scattered on different musician cards, I would like you to put all the albums below presented on my musician card! In this: https://open.spotify.com/artist/3BONR...
Yo, I’m a Russian artist and after downloading the program I realized that my albums are scattered on different musician cards, I would like you to put all the albums below presented on my musician c...
Community Legend
296 Views
1 replies
0 likes
PlanFreeCountryBelarusMy Question or IssueStrange restrictions in newly added to spotify country of Belarus. for example 1/3 of albums of band Splean (https://open.spotify.com/artist/6rdFMVoMSEN4GGX98u6QTj?si=B__padGlRZGnbgU-t9AVlg) is unavailable
Plan Free Country Belarus My Question or Issue Strange restrictions in newly added to spotify country of Belarus. for example 1/3 of albums of band Splean (https://open.spotify.com/artist/6rdFMV...
Spotify Star
437 Views
1 replies
0 likes
