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Please see below the most popular frequently asked questions.

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Forum Posts

Your Sound Capsule: Following your listening stats

You probably already know Spotify launches every year, Spotify Wrapped, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's really l...

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  • Spotify Star
  • Spotify Star
  • Elli_963
  • Regular
  • 52131 Views
  • 57 replies
  • 59 likes
  • 52131 Views
  • 57 replies
  • 59 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

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  • Spotify Star
  • Spotify Star
  • dtulipo
  • Visitor
  • 20973 Views
  • 43 replies
  • 28 likes
  • 20973 Views
  • 43 replies
  • 28 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

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  • Spotify Star
  • Spotify Star
  • Nadine2047
  • Newbie
  • 116904 Views
  • 59 replies
  • 48 likes
  • Connect
    JAM
  • 116904 Views
  • 59 replies
  • 48 likes

Why is an album no longer showing in recently played. I’ve been listening to it for several months

PlanPremiumCountryUK Device(iPhone 6Operating System My Question or IssueWhy is an album no longer showing in recently played. I’ve been listening to it for several months but wasn’t able to download into my playlist so just continued to listen to it...

  • Casual Listener
  • Plan Premium Country UK   Device (iPhone 6 Operating System     My Question or Issue Why is an album no longer showing in recently played. I’ve been listening to it for seve...
  • aruna101
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music and Fans First

I just joined spotify from apple music just for the Fans first exclusives. I can’t find much info on the algorithm of how Fans First works exactly. I’m a DJ (25+ years) and I like and listen to music from almost every decade and genre - which makes i...

  • Casual Listener
  •   I just joined spotify from apple music just for the Fans first exclusives. I can’t find much info on the algorithm of how Fans First works exactly.     I’m a DJ (25+ years) a...
  • Katerina
  • Spotify Legend
  • 1277 Views
  • 2 replies
  • 0 likes
  • 1277 Views
  • 2 replies
  • 0 likes

Superuser Contribution Accidentaly hidden a song in my "Liked songs" playlist

PlanFreeDeviceSamsung Galaxy A8 2018Operating SystemAndroid My Question or IssueI accidently pressed the hide button on a song from my "Liked songs" playlist. The song still appears in the list but it's faded/hiden(See "Too good at goodbyes" in the s...

  • Visitor
  • Plan Free Device Samsung Galaxy A8 2018 Operating System Android   My Question or Issue I accidently pressed the hide button on a song from my "Liked songs" playlist. The song still appe...
  • Katerina
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs automatically are put back at the beginning on the playlist

PlanPremiumCountry Device Operating SystemWindows 10 My Question or IssueTo make this easier: I have playlist X (main) and YI created playlist Y from some songs that I have on playlist X and played playlist Y on shuffleToday after I launched spotify ...

  • Casual Listener
  •   Plan Premium Country   Device   Operating System Windows 10   My Question or Issue To make this easier: I have playlist X (main) and Y I created playlist Y from some...
  • deadsky313
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

Solved!! All Library download

PlanPremiumCountryNLDeviceIPhone XS Operating SystemiOS 13.3.1 My Question or IssueHi,yesterday I imported the Apple Music into iTunes and would like to download it to Spotify.is there a way to download the entire library? I don’t want to download on...

  • Visitor
  • Plan Premium Country NL Device IPhone XS  Operating System iOS 13.3.1   My Question or Issue Hi, yesterday I imported the Apple Music into iTunes and would like to download it to...
  • OneByBoo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Specific downloaded songs won't play offline.

This has been an on-going issue for a while. DO NOT GIVE ME A TEMPLATE ANSWER SPOTIFY.You listen to your downloaded playlist, then all of a sudden it STOPS. Certain songs just won't play even though they are downloaded.- Turning the internet on and o...

  • Newbie
  • This has been an on-going issue for a while. DO NOT GIVE ME A TEMPLATE ANSWER SPOTIFY. You listen to your downloaded playlist, then all of a sudden it STOPS. Certain songs just won't play even ...
  • PrettyMuchSwiss
  • Composer
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

[Desktop] Spotify does not save the music to the specified path

PlanPremiumCountryGermanyDevice(Desktop PC)Operating System(Windows 10) My Question or IssueThe desktop app does not save the music under the path specified in the settings. Instead, the music is stored under C:\Use\...\AppData\Local. C: is the syste...

  • Visitor
  • Plan Premium Country Germany Device (Desktop PC) Operating System (Windows 10)   My Question or Issue The desktop app does not save the music under the path specified in the settings. ...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Recover Search History

Hey! So I was looking for a song in my search history on Friday evening and got to the bottom of the list, hit the button...thinking it said "load more" or something along those lines, but quickly realizing it actually said "clear history". Is there ...

  • Newbie
  • Hey! So I was looking for a song in my search history on Friday evening and got to the bottom of the list, hit the button...thinking it said "load more" or something along those lines, but quickly re...
  • OneByBoo
  • Roadie
  • 8450 Views
  • 1 replies
  • 5 likes
  • 8450 Views
  • 1 replies
  • 5 likes

deleting songs off my playlists

PlanPremiumCountryCanada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.)iOS 13My Question or IssueI just finished making a March playlist that had about 40 songs on it and now i...

  • Newbie
  • Plan Premium Country Canada   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOS 13 My Question or I...
  • OneByBoo
  • Roadie
  • 602 Views
  • 1 replies
  • 0 likes
  • 602 Views
  • 1 replies
  • 0 likes

Solved!! Download Limit

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueThere is a limit for downloading songs. That is 10 000 songs. I'm wondering if, after deleting songs I downloaded, does that number resets, or it doesn't ma...

  • Visitor
  •   Plan Premium Country Germany Device Samsung Galaxy S10+ Operating System Android   My Question or Issue There is a limit for downloading songs. That is 10 000 songs. I'm wonder...
  • OneByBoo
  • Roadie
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

Solved!! I added an album to my playlist, and now it won't stop playing songs from the creator of the album

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueHey there everyone! I recently added Lil Uzi Vert's new album to my playlist, but I have determined that it broke my playlist somehow. Now every time I click p...

  • Casual Listener
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue Hey there everyone! I recently added Lil Uzi Vert's new album to my playlist, but I...
  • NotJo_TTV
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • 671 Views
  • 2 replies
  • 0 likes

Liked songs

PlanFreeCountry DeviceSamsung Galaxy A40Operating SystemAndroid Pie  

  • Visitor
  • Plan Free Country   Device Samsung Galaxy A40 Operating System Android Pie    
  • 引きこもり
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Unable to drag new songs into imported playlists

PlanPremiumCountryUKDeviceMacbook Pro late 2016)Operating SystemMacOS My Question or IssueI converted an old free account to a new premium family account. I also had another, more recent free account, and from there I dragged playlists to the desktop...

  • Casual Listener
  • Plan Premium Country UK Device Macbook Pro late 2016) Operating System MacOS   My Question or Issue I converted an old free account to a new premium family account. I also had another,...
  • Emilia_8
  • Community Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Why this music is not available to play AND why i can't see this album when i'm logged in???

PlanPremiumCountryBrazil My Question or IssueI've printed this picture in anonymous google chrome mode, because i can't see this album when i am logged in, why this happens??

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  • Newbie
  • Plan Premium Country Brazil   My Question or Issue I've printed this picture in anonymous google chrome mode, because i can't see this album when i am logged in, why this happens??  ...
  • Emilia_8
  • Community Legend
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Solved!! Just make several songs available offline

Hello,how can I just download several songs and not the whole Playlist to hear them offline?Right now my whole Playlist is offline available and this takes so much of the storage. PlanPremiumCountryGermanyDeviceiPhone 6sOperating SystemiOS 13

  • Newbie
  • Hello, how can I just download several songs and not the whole Playlist to hear them offline? Right now my whole Playlist is offline available and this takes so much of the storage.   Plan ...
  • Emilia_8
  • Community Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • songs
  • 690 Views
  • 1 replies
  • 0 likes

Release Radar anomalies

PlanPremiumCountryHungaryDeviceiPhone 6sOperating SystemiOS 13 My Question or IssueWhy my Release Radar doesn’t show my favorited artist’s newest song, but keeps showing me Justin Bieber songs every week? (I blocked JB of playing in Spotify so it won...

  • Regular
  • Plan Premium Country Hungary Device iPhone 6s Operating System iOS 13   My Question or Issue Why my Release Radar doesn’t show my favorited artist’s newest song, but keeps showing me J...
  • PrettyMuchSwiss
  • Composer
  • 488 Views
  • 4 replies
  • 0 likes
  • 488 Views
  • 4 replies
  • 0 likes

Solved!! All of gopnik mcblyat's songs a visible but not playable

planpremiumCountryUnited KingdomDeviceOneplus 5Operating Systemandroid OreoQuestionI am unable to play all of brockhampton or Gopnik Mcblyat's music. It's highlighted as playable by Spotify but when i press the song nothing happens. This is only the ...

  • Casual Listener
  • plan premium Country United Kingdom Device Oneplus 5 Operating System android Oreo Question I am unable to play all of brockhampton or Gopnik Mcblyat's music. It's highlighted as playable by...
  • Avivarma
  • Casual Listener
  • 716 Views
  • 3 replies
  • 0 likes
  • 716 Views
  • 3 replies
  • 0 likes

Like Songs playlist search bar crashes app

PlanPremiumCountryUSADeviceiPhone 7 PlusOperating SystemiOS 13 My Question or IssueAnytime i click on the search bar in the playlist, the app crashes. Tried uninstalling and reinstalling. Nothing. Happened after the most recent update.

  • Visitor
  • Plan Premium Country USA Device iPhone 7 Plus Operating System iOS 13   My Question or Issue Anytime i click on the search bar in the playlist, the app crashes. Tried uninstalling and ...
  • OneByBoo
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Album The Holiday of Hans Zimmer

PlanFree/PremiumCountryThe NetherlandsDevice(Samsung Galaxy Operating System(Android) My Question or IssueI can only play one song of the album the holiday of Hans Zimmer (Anything Can Happen). How come?

  • Newbie
  •   Plan Free/Premium Country The Netherlands Device (Samsung Galaxy 😎 Operating System (Android)   My Question or Issue I can only play one song of the album the holiday of Hans ...
  • OneByBoo
  • Roadie
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes