library not loading cannot play any songs after intial load of lirabray.

[naidude]

Plan family plan

Free/Premium premium

Country Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Zenfone 6

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

Android 11

My Question or Issue

Content slow to load initially and when I click on album blank screen. My library is also empty. I saw a post saying this was resolved from a couple weeks ago but this has not been resolved for me. I tried older versions too and same issue. Works on my Samsung Fe 2020 with latest app.

[Alex]

Hi there @naidude,

Thanks for the post.

Sounds like you are experiencing this Ongoing Issue that some users are facing. Our teams are still investigating why it is happening. 

It would be helpful if you can share your info in the linked thread, as this will help in narrowing down the cause. Subscribe to the Ongoing Issue thread to get notified for any development.

Cheers.