local files not syncing to my phone

[Xxcookieking]

Plan

Premium

Country

USA

Device

computer: microsoft surface pro 6

Phone: iPhone 12 pro

Operating System

IOS 14 and Windows 10

My Question or Issue

I downloaded local files onto my computer, put them all into a playlist and downloaded the playlist. When I went to my phone to try to play the songs it just didn't work. So I made sure I was on the same wifi, turned off my computers fire wall, toggled the local files sync settings on the mobile app, and I even tried syncing on a separate network. I can see the playlist and the songs on my phone, and it says that they are downloaded, but when i tap them to play nothing plays. The player at the bottom of the screen pops up for a split second but then immediately goes away

[Jeremy · Accepted solution]

Hey there @Xxcookieking,

Thank you for your post here in the Community. We're happy to help.

Even though some other file types might work, these are the ones that the feature is designed to work with:

• .mp3
• .m4p (unless it contains video)
• .mp4 (if QuickTime is installed on your computer)
• .m4a (unless it’s an Apple lossless file; ALAC or ALE)

To sync local files from one device to another, you must be actively logged in to both devices with Spotify open and on the same network

Local files can be turned on/off in the Settings menu.

Also - Make sure that the file isn't DRM (Digital Rights Management) protected Note: If you have iTunes, you can check for DRM protected tracks by following these steps.

We also suggest that you try the following:

• Add some songs from our catalogue to the playlist as well as the local file/s and make sure they have ‘Show unavailable songs in playlists’ turned on in Settings

• Play some music on the device that has the local files to see if it shows via Connect on the other device

• Make sure the router supports the Bonjour protocol. If the router is made after 2005, it will likely have this protocol. The best way to handle this is to check the router make/model and Google it

Another useful step in is to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.

Keep us posted. We're always one reply away.

Cheers!