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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

302346 Views

96 replies

91 likes

  • 302346 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

tinySharkk

Casual Listener

165809 Views

238 replies

44 likes

  • 165809 Views
  • 238 replies
  • 44 likes

Superuser Contribution (Desktop) Playlist has no music

PlanFreeCountryCroatiaDevice(iPhone 8, HP laptop)Operating System(iOS 13.7, Windows 10) My Question or IssueI made a playlist on my windows laptop app with 136 songs, but when I open Spotify on my iPhone the playlist is empty. I should add I just sta...

Visitor

Plan Free Country Croatia Device (iPhone 8, HP laptop) Operating System (iOS 13.7, Windows 10)   My Question or Issue I made a playlist on my windows laptop app with 136 songs, but whe...

Ver

Spotify Legend

676 Views

1 replies

1 likes

iphone 8
Windows 10
  • 676 Views
  • 1 replies
  • 1 likes

Superuser Contribution If you like an entire album it appears on your artist playlist - any way to stop this?

PlanPremiumCountryUKDeviceAll devices My Question or IssueEvery time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the whole album's contents to the corresponding artist's playlist if I'm following ...

Casual Listener

Plan Premium Country UK Device All devices     My Question or Issue Every time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the...

Jeremy

Spotify Legend

579 Views

3 replies

0 likes

  • 579 Views
  • 3 replies
  • 0 likes

Videos

PlanPremiumCountryUSADeviceSamsung galaxy note 9Operating System My Question or IssueHi. Problem is I have spotify premium but I can't find any videos. I've tried re-downloading, the browse page, the FAQ post....nothing. pls help

Visitor

Plan Premium Country USA Device Samsung galaxy note 9 Operating System   My Question or Issue Hi. Problem is I have spotify premium but I can't find any videos. I've tried re-downloadin...

OneByBoo

Roadie

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Why can people see what I'm listening to even though I turned all listening activity options off?

I've had my listening activity turned off for as long as I can remember, but today my friend said she could still see what I was listening to. I'm so embarrassed and irritated. I think I'm going to cancel my subscription.

Casual Listener

I've had my listening activity turned off for as long as I can remember, but today my friend said she could still see what I was listening to. I'm so embarrassed and irritated. I think I'm going to c...

Billy-J

Spotify Star

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Solved!! Someone entered a collaborative playlist I had with my best friend and removed all of our songs

I had a playlist on my Spotify account called "Memoir From Jersey". Someone by the name of SpotiFlash removed all 150-something songs and replaced it with foreign music. I cannot recover the playlist because it was not deleted, just completely change...

Newbie

I had a playlist on my Spotify account called "Memoir From Jersey". Someone by the name of SpotiFlash removed all 150-something songs and replaced it with foreign music. I cannot recover the playlist...

ecuadorkian

Visitor

9064 Views

2 replies

0 likes

  • 9064 Views
  • 2 replies
  • 0 likes

Downloaded musics stop when i am offline

PlanPremiumCountryTurkeyDevice(iPhone XOperating SystemiOS 10 My Question or IssueHi! The music that I downloaded on spotify plays for the first 10 seconds when I am offline, but then it stops. What can I do for this? In the past like a month ago, th...

Visitor

Plan Premium Country Turkey Device (iPhone X Operating System iOS 10   My Question or Issue Hi! The music that I downloaded on spotify plays for the first 10 seconds when I am offline,...

Billy-J

Spotify Star

705 Views

1 replies

0 likes

  • 705 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution My huge playlist lags the app when I use the search

Operating SystemWindows 10 My Question or IssueI have this playlist: https://open.spotify.com/playlist/3O7qU62TFYAVielEZWQx93?si=YYE7wMl9RKief6QZKXHU0Q When I use the search, the Spotify begins to have lag. It searches very slow, lag when changing of...

Music Fan

Operating System Windows 10   My Question or Issue I have this playlist:  https://open.spotify.com/playlist/3O7qU62TFYAVielEZWQx93?si=YYE7wMl9RKief6QZKXHU0Q   When I use the...

batibuti

Casual Listener

5253 Views

9 replies

1 likes

freezes
Lag
  • 5253 Views
  • 9 replies
  • 1 likes

Superuser Contribution My "Favourite's List" doesn't synchronize

Hi everyone! I listen music in Spotify Web (mac) / Spotify App (mac) and Spotify App (android)There is an curious question: why my "Favourite's List" the same in Spotify Web (mac) / Spotify App (mac) BUT differ from Spotify App (android)? It looks li...

Visitor

Hi everyone!   I listen music in Spotify Web (mac) / Spotify App (mac) and Spotify App (android) There is an curious question: why my "Favourite's List" the same in Spotify Web...

Ver

Spotify Legend

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Recommended for today tab

PlanPremium DeviceSeveral devices My Question or IssueHi, today in my Home Page I have the "Recommended for today" tab. It was not yesterday or 2 days ago. I would like to have this tab every day since I like the recommendations it provides. Is there...

Newbie

Plan Premium   Device Several devices   My Question or Issue Hi, today in my Home Page I have the "Recommended for today" tab. It was not yesterday or 2 days ago. I would like to hav...

805 Views

0 replies

0 likes

  • 805 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't move around songs in playlist (Android)

Hi! With the newest update I can't move my songs around anymore within a playlist. Is this a bug or intended feature?PlanFreeCountryUSADeviceSamsung J7Operating SystemAndroid. My Question or Issue

Visitor

Hi! With the newest update I can't move my songs around anymore within a playlist. Is this a bug or intended feature? Plan Free Country USA Device Samsung J7 Operating System Android . &nbs...

Elena

Moderator

540 Views

1 replies

0 likes

  • 540 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Made for You playlists not updating

PlanPremiumCountryUKDevice(iPhone 11, Dell XPS)Operating System(iOS 13.7, Windows 10) My Question or IssueThis issue affects my account across multiple devices (primarily iPhone 11 and Spotify Web on Windows 10). My "Made for You" playlists (Daily Dr...

Casual Listener

Plan Premium Country UK Device (iPhone 11, Dell XPS) Operating System (iOS 13.7, Windows 10)   My Question or Issue This issue affects my account across multiple devices (primarily iPh...

LoreanXavier

Newbie

11962 Views

12 replies

1 likes

Account
Premium
  • 11962 Views
  • 12 replies
  • 1 likes

Can we please have a Download Expansion?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

OneByBoo

Roadie

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffler is not working properly

PlanFreeCountryItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueHi all. I have already reported this issue about fifteen days ago. It's since the beginning of september that the shuffler is not working properly. In fact...

Roadie

Plan Free Country Italy Device Samsung Galaxy A5 2016 Operating System Windows 10   My Question or Issue Hi all. I have already reported this issue about fifteen days ago. It's since t...

Alex

Spotify Legend

894 Views

7 replies

0 likes

  • 894 Views
  • 7 replies
  • 0 likes

Superuser Contribution How Long Does A Song Stay In Recently Played?

PremiumCountry Canada DeviceLaptop and nVidia ShieldOperating System(Windows and nVidia Shield) My Question or Issue I have over 6,000 local files on my laptop. I connected them to Spotify desktop. I use the Android TV operating system on my nVidia S...

Music Fan

Premium Country Canada   Device Laptop and nVidia Shield Operating System (Windows and nVidia Shield)   My Question or Issue I have over 6,000 local files on my laptop. I connecte...

Jeremy

Spotify Legend

5068 Views

3 replies

0 likes

  • 5068 Views
  • 3 replies
  • 0 likes

Superuser Contribution all playlists not showing up

Premium Family planUSAIphone 8Windows 10 My Question or Issue I created three playlists....only two are showing up on my main page. Only when I go to profile do I see the the three playlists I created. I downloaded two of the lists to soundtrack your...

Visitor

Premium Family plan USA Iphone 8 Windows 10   My Question or Issue I created three playlists....only two are showing up on my main page. Only when I go to profile do I see the the three pla...

Elena

Moderator

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist is re-adding songs I've added a long time ago.

Hi I usually sort my playlist by the most recently added to listen to the music I've most recently listened to. Today I notice that there are 21 songs I've added years ago that is at the very top of my list (when sorting by most recent). I don't shar...

Newbie

Hi   I usually sort my playlist by the most recently added to listen to the music I've most recently listened to.   Today I notice that there are 21 songs I've added years ago that is a...

Elena

Moderator

536 Views

1 replies

0 likes

  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution liked songs won't appear

Premium (family) - Australia - Macbook Air - macOS Catalina My liked songs won't appear on spotify on my desktop. When I click on liked songs it just says 'your liked songs will appear here' and has a button that says 'browse'. Background is someone ...

Visitor

Premium (family) - Australia - Macbook Air - macOS Catalina   My liked songs won't appear on spotify on my desktop. When I click on liked songs it just says 'your liked songs will appear here'...

Ver

Spotify Legend

780 Views

3 replies

0 likes

blank page
incorrect message
liked songs
  • 780 Views
  • 3 replies
  • 0 likes

Playlists created from Local files on desktop are turning-up empty when sync'd to iPad

Just putting this SOLUTION out there, as I could not readily find a solution to this problem in this forum I made my computer a WiFi Hotspot and connected directly to it from my iPad.All playlist content from Local Files has now appeared on my iPad.

Newbie

Just putting this SOLUTION out there, as I could not readily find a solution to this problem in this forum   I made my computer a WiFi Hotspot and connected directly to it from my iPad. All p...

320 Views

0 replies

0 likes

Empty playlists
  • 320 Views
  • 0 replies
  • 0 likes

Superuser Contribution Liked Songs in App not showing up

PlanPremiumCountryCanadaDeviceSamsung Galaxy 10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have tried all the things you have said, deleting app and restarting it, clearing cache and data, turning y phone off and on...

Visitor

Plan Premium Country Canada Device Samsung Galaxy 10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have tried all the things you have said, de...

Elena

Moderator

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find back played numbers in ended groupsession

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S10 & HP ProbookOperating SystemAndroid Oreo & Windows 10 My Question or IssueIs it possible to track down the numbers played in a groupsession after ending this session? They're not in the history an...

Visitor

  Plan Premium Country Netherlands Device Samsung Galaxy S10 & HP Probook Operating System Android Oreo & Windows 10   My Question or Issue Is it possible to track d...

Jeremy

Spotify Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes