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Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Visitor

297398 Views

96 replies

88 likes

  • 297398 Views
  • 96 replies
  • 88 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

Jacopop00

Visitor

160788 Views

234 replies

44 likes

  • 160788 Views
  • 234 replies
  • 44 likes

Inaccurate genres for my favorite 2020 list

I got trap latino as my #1 genre of music i listen to,The thing is i rarely if ever listen to trap,The #1 should've been reggaeton. Theres a clear diff between the two so

Visitor

I got trap latino as my #1 genre of music i listen to, The thing is i rarely if ever listen to trap, The #1 should've been reggaeton. Theres a clear diff between the two so 

OneByBoo

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Erase LIbrary

How do I erase or reset my whole music library?

Visitor

How do I erase or reset my whole music library?

429 Views

0 replies

0 likes

  • 429 Views
  • 0 replies
  • 0 likes

Superuser Contribution Top songs on 2020 lists came from being hacked -- Now it's a reminder of being violated

PlanPremiumCountryUSA DeviceSamsung Galaxy 9 and HP Envy laptop Operating System(Android, Windows 10) My Question or IssueMy account was HACKED for a couple of days during the Spring by someone who only played two songs but played each almost 150 tim...

Casual Listener

Plan Premium Country USA   Device Samsung Galaxy 9 and HP Envy laptop   Operating System (Android, Windows 10)   My Question or Issue My account was HACKED for a couple of ...

Xenia

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

Taste the secret - content unavailable

Can anyone tell me why Ugly Duckling's Taste the Secret album is coming up as content not available? Thanks!

Visitor

Can anyone tell me why Ugly Duckling's Taste the Secret album is coming up as content not available?    Thanks!  

Emilia_8

Community Legend

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist and last listened songs. Removed how to see the songs by artists?

PlanPremiumCountryArgentinaDevice(Desktop)Operating System(Win 7) First of all, I can't organise my playlists by artist in the latest version.On second place, I can't see my last listened playlist *and* artists in the same page. Playlists are on one ...

Casual Listener

Plan Premium Country Argentina Device (Desktop) Operating System (Win 7)   First of all, I can't organise my playlists by artist in the latest version. On second place, I can't see my ...

Ver

Spotify Legend

483 Views

3 replies

0 likes

  • 483 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How can I teach Spotify a previously played song is not really of my taste?

Plan: PremiumCountry: BrazilDevice: Android, Desktop, Nest/Google Home My Question or IssueEvery once in awhile I notice Spotify "learned" some taste wrong. I notice it when I see weird suggestions in my Daily Mixes, or buried inside them.Sometimes, ...

Casual Listener

Plan: Premium Country: Brazil Device: Android, Desktop, Nest/Google Home   My Question or Issue Every once in awhile I notice Spotify "learned" some taste wrong. I notice it when I see weir...

Jeremy

Spotify Legend

1598 Views

3 replies

0 likes

  • 1598 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] Recommended Artist not showing on Desktop and Mobile

Plan Premium Device Lg nexus 5x, Macbook Pro mid 2014 Operating System MacOs Catalina, Android 8, Windows 10 My Question or Issue Hello everyone, I am currently having issues with Spotify on windows 10 and on android 8. I used to be able to go to art...

Newbie

Plan Premium   Device Lg nexus 5x, Macbook Pro mid 2014 Operating System MacOs Catalina, Android 8, Windows 10   My Question or Issue Hello everyone, I am currently h...

stephenm1

Casual Listener

7163 Views

52 replies

5 likes

Desktop
Mobile
  • 7163 Views
  • 52 replies
  • 5 likes

[All Platforms][Other] My Wrapped 2020 Statistics Are Wrong

There are is a notable error in my Wrapped statistics that makes me actively question it's holistic data integrity. My favorite podcast, which I discovered it in March of this year and have listened to 50+ episodes of this year for a sum total of 600...

Visitor

There are is a notable error in my Wrapped statistics that makes me actively question it's holistic data integrity.   My favorite podcast, which I discovered it in March of this year and have ...

z1z_py5-l48vg

Newbie

1050 Views

3 replies

2 likes

All Platforms
Other
  • 1050 Views
  • 3 replies
  • 2 likes

2020 wrapped

I am able to find my 2020 playlist that shows the songs that I listened to the most, but I am unable to find the short video thing that shows what artists I listened to the most and stuff like that. I have tried using my iphone and laptop but I have ...

Visitor

I am able to find my 2020 playlist that shows the songs that I listened to the most, but I am unable to find the short video thing that shows what artists I listened to the most and stuff like that. ...

249 Views

0 replies

1 likes

  • 249 Views
  • 0 replies
  • 1 likes

Superuser Contribution "Remove from your liked songs" option for several songs is gone after last update

PlanPremiumCountryRussiaOperating SystemWindows 10 My Question or IssueBefore last update I could select multiple songs in the "Liked Songs" playlist and remove them.Now i can't do that. Just remove one at a time. Now It is realy hard to use.

Casual Listener

Plan Premium Country Russia Operating System Windows 10   My Question or Issue Before last update I could select multiple songs in the "Liked Songs" playlist and remove them. Now i can'...

Tcokli

Casual Listener

738 Views

4 replies

0 likes

  • 738 Views
  • 4 replies
  • 0 likes

Previous years wrapped video/slides

I remember last year i was able to watch a slide that highlights my favourites tracks, albumsand whatnot and the total minutes, and new bands I found etc etc. This presented itself almost liek a powerpoint presentation. My questions are:I cannot seem...

Roadie

I remember last year i was able to watch a slide that highlights my favourites tracks, albumsand whatnot and the total minutes, and new bands I found etc etc. This presented itself almost liek a powe...

silkfire

Regular

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local File source (location) configuration

PremiumUSA Windows 10 Laptop My Question or IssueHow do I display a list of sources I currently have configured in Spotify for my local files? I do not need to know HOW to configure a source. That button is obvious. I want some functionality similar ...

Casual Listener

Premium USA   Windows 10 Laptop     My Question or Issue How do I display a list of sources I currently have configured in Spotify for my local files? I do not need to know HOW ...

johnaccardi

Casual Listener

872 Views

2 replies

0 likes

  • 872 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some clients add to the top of a collaborative playlist, but others add to the bottom of the playlis

PlanPremiumCountryAustraliaDeviceAll sorts of devices and clients (desktop, mobile, ..)Operating SystemAll sorts My Question or IssueMy team at work makes a new collaborative playlist each week.Since last week, some of the team's Spotify clients add ...

Casual Listener

Plan Premium Country Australia Device All sorts of devices and clients (desktop, mobile, ..) Operating System All sorts   My Question or Issue My team at work makes a new collaborative...

Alex

Spotify Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Wrapped 2020 - possible to delete an album from my history?

I was super excited to see my Wrapped 2020 as I listened to a TON of music this year, then was very confused/disappointed when it said my favourite artist and my entire list of top 5 songs were something I didn’t recognize. I then after some digging ...

Newbie

I was super excited to see my Wrapped 2020 as I listened to a TON of music this year, then was very confused/disappointed when it said my favourite artist and my entire list of top 5 songs were somet...

Billy-J

Spotify Star

1398 Views

1 replies

0 likes

  • 1398 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] Cannot Create A New Playlist or Folder

Hey there,I have a lot of playlists and folder. My playlist count is 7649 at the moment. I am trying to create a new folder and playlist but neither is working starting at about 3 PM EDT yesterday. When I attempt to create a new folder, it disappears...

Music Fan

Hey there, I have a lot of playlists and folder. My playlist count is 7649 at the moment. I am trying to create a new folder and playlist but neither is working starting at about 3 PM EDT yesterda...

Peter

Spotify Legend

643 Views

3 replies

0 likes

  • 643 Views
  • 3 replies
  • 0 likes

No total minutes/hours listened 2020 Rewind?

My Question or Issue Im pretty disappointed because the one thing I am interested in every year for my rewind is how many minutes/hours I streamed during the year. I don’t know why it wasn’t included this year, but please add it back in.

Casual Listener

My Question or Issue   Im pretty disappointed because the one thing I am interested in every year for my rewind is how many minutes/hours I streamed during the year. I don’t know why it wasn’t...

poopoo22

Casual Listener

492 Views

1 replies

1 likes

  • 492 Views
  • 1 replies
  • 1 likes

Solved!! Song Lyrics

We all want to see the song lyrics while listening to it! Do something, please!!

Casual Listener

We all want to see the song lyrics while listening to it! Do something, please!! 

Billy-J

Spotify Star

1024 Views

1 replies

0 likes

lyrics
  • 1024 Views
  • 1 replies
  • 0 likes

"Liked Songs" playback

Premium, USA Win 10 I'd like to play my list of liked songs in alpha order. You'd think it would be as simple as sorting in alpha order and playing the first song. That's it. Nope, seems to think I want to play all the songs from the first artist????...

Gig Goer

Premium, USA Win 10   I'd like to play my list of liked songs in alpha order. You'd think it would be as simple as sorting in alpha order and playing the first song. That's it. Nope, seems to ...

Billy-J

Spotify Star

650 Views

3 replies

0 likes

s
  • 650 Views
  • 3 replies
  • 0 likes

Superuser Contribution Local files with non-ASCII filenames are not detected

I've been having this problem for a while that not all my local files were detected from the local folders that I added. I tried a lot of offered solutions from the Community, but none seemed to work. Today I found out that only those files were not ...

Casual Listener

I've been having this problem for a while that not all my local files were detected from the local folders that I added. I tried a lot of offered solutions from the Community, but none seemed to work...

Alex

Spotify Legend

468 Views

1 replies

1 likes

bug
internationalisation
local files
Offline Content
Offline Files
  • 468 Views
  • 1 replies
  • 1 likes