Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Wrapped 2024

Hey! Thanks for coming to the Spotify Community.We’re excited to hear about your 2024 Wrapped experience. Please use this thread to let us know how you're finding your 2024 Wrapped, share your feedback, and share any issues you may be experiencing. Y...

  • Spotify
  • Spotify
  • lkroonen
  • Regular
  • 148191 Views
  • 1491 replies
  • 22 likes
  • 148191 Views
  • 1491 replies
  • 22 likes

Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • zeyad_m_nagi
  • Casual Listener
  • 226465 Views
  • 73 replies
  • 80 likes
  • 226465 Views
  • 73 replies
  • 80 likes

Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • nadeeemyasin
  • Casual Listener
  • 77054 Views
  • 141 replies
  • 41 likes
  • 77054 Views
  • 141 replies
  • 41 likes

Solved!! I can’t see the Albums that I liked and downloaded

PlanPremium CountryTurkey Device(iPhone X)Operating System(iOS 13.6) My Question or IssueI can not see all the albums that I liked and downloaded on my library. But now I can’t see them. When I search for the albums, they are still liked and download...

  • Casual Listener
  • Plan Premium  Country Turkey  Device (iPhone X) Operating System (iOS 13.6)   My Question or Issue I can not see all the albums that I liked and downloaded on my library. But...
  • Billy-J
  • Spotify Star
  • 5573 Views
  • 3 replies
  • 0 likes
  • 5573 Views
  • 3 replies
  • 0 likes

Albums disappeared

PlanPremiumCountryUKDeviceiPhone 6 and MacBook ProOperating SystemOS Catalina 10.15.5 My Question or IssueAll of my albums have disappeared from my library. I have hundreds of albums saved and they have all gone. The only thing that remains is my pla...

  • Regular
  • Plan Premium Country UK Device iPhone 6 and MacBook Pro Operating System OS Catalina 10.15.5   My Question or Issue All of my albums have disappeared from my library. I have hundr...
  • Billy-J
  • Spotify Star
  • 725 Views
  • 4 replies
  • 1 likes
  • 725 Views
  • 4 replies
  • 1 likes

[Discover weekly]

PlanPremiumCountryRussiaDeviceSamsung Galaxy A 70, PCOperating SystemAndroid 10, Windows 10 My Question or IssueIt's playlist isappeared after two years of use and does not appear.

  • Newbie
  •   Plan Premium Country Russia Device Samsung Galaxy A 70, PC Operating System Android 10, Windows 10   My Question or Issue It's playlist isappeared after two years of use and do...
  • Emilia_8
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Solved!! Spotify put all my playlists into 1 folder!

PlanPremiumCountryUKDeviceIPHONE XSOperating SystemiOS 13.6 My Question or IssueI made a new folder a couple of days ago on my laptop. When i opened spotify on my phone, essentially all of my playlists went into that folder when i only added a few pl...

  • Casual Listener
  • Plan Premium Country UK Device IPHONE XS Operating System iOS 13.6   My Question or Issue I made a new folder a couple of days ago on my laptop. When i opened spotify on my phone, esse...
  • _wsaxyw9-3q2f
  • Casual Listener
  • 793 Views
  • 2 replies
  • 0 likes
  • 793 Views
  • 2 replies
  • 0 likes

Superuser Contribution Discover Weekly not updating

PlanPremium DuoCountrySerbiaDeviceiMac, iPhone XS, Chrome BrowserOperating SystemMojaveMy Question or Issue:First my Discover Weekly had disappeared from the "Made for You" section but I managed to find it and followed it (note: it's still not in my ...

  • Visitor
  • Plan Premium Duo Country Serbia Device iMac, iPhone XS, Chrome Browser Operating System Mojave My Question or Issue: First my Discover Weekly had disappeared from the "Made for You" se...
  • Ivan
  • Spotify Legend
  • 344 Views
  • 1 replies
  • 1 likes
  • 344 Views
  • 1 replies
  • 1 likes

Solved!! Deleted songs still exist.

PlanFreeCountryAustraliaDeviceiPad 5Operating SystemiOS 13.5.1 My Question or IssueHello! There is an artist I like called Yu-utsu. They are known to delete their songs after making them for some strange reason. On their account it says they have no ...

  • Regular
  • Plan Free Country Australia Device iPad 5 Operating System iOS 13.5.1   My Question or Issue Hello! There is an artist I like called Yu-utsu. They are known to delete their songs after...
  • StickyLegend
  • Regular
  • 652 Views
  • 1 replies
  • 0 likes
  • Other
  • 652 Views
  • 1 replies
  • 0 likes

Discover Weekly disappeared

I have been using Spotify since the official release in Russia. but there is still no this playlist. help me please PlanPremiumCountryRussiaDeviceHuawei P smart Z STK-LX1Operating SystemAndroid 10My Question or Issuewhat do i need to do to fix this?

  • Casual Listener
  • I have been using Spotify since the official release in Russia. but there is still no this playlist. help me please 😞 Plan Premium Country Russia Device Huawei P smart Z STK-LX1 Operating Sys...
  • Amadey
  • Casual Listener
  • 430 Views
  • 2 replies
  • 1 likes
  • 430 Views
  • 2 replies
  • 1 likes

Superuser Contribution Liked Songs List is Different Length Depending on Sort Choice !

As of about a day ago (perhaps longer) I have noticed that a search of liked songs (at least 5000) gives different results depending on how they are ordered (using Mac Version). All of them seem to (?) appear and be listed if the ordering is by date....

  • Newbie
  • As of about a day ago (perhaps longer) I have noticed that a search of liked songs (at least 5000) gives different results depending on how they are ordered (using Mac Version). All of them seem to (...
  • Elena
  • Moderator
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ordering of Albums

This is not an urgent issue, but the order in which my albums is listed has changed. It’s still alphabetical, but bands with “the” in the title are now listed under “t” rather than under the first letter of the second word, and this annoys me to no e...

  • Visitor
  • This is not an urgent issue, but the order in which my albums is listed has changed. It’s still alphabetical, but bands with “the” in the title are now listed under “t” rather than under the first le...
  • Elena
  • Moderator
  • 340 Views
  • 1 replies
  • 1 likes
  • 340 Views
  • 1 replies
  • 1 likes

Solved!! Playlists and albums not continuing after 1 song.

PlanPremiumCountryAustralia DeviceAndroid phone and desktop PCOperating SystemAndroid. Windows 10. My Question or IssuePlaylists and albums have stopped continuing. Instead after 1 selected song ends I get random ambient tracks that are not similar t...

Spotify error.JPG
  • Casual Listener
  • Plan Premium Country Australia   Device Android phone and desktop PC Operating System Android. Windows 10.   My Question or Issue Playlists and albums have stopped continuing. In...
  • markyramone62
  • Casual Listener
  • 532 Views
  • 2 replies
  • 1 likes
  • 532 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify doesn't like some songs

PlanPremiumCountryItalyDevice Operating SystemWindows 10 Title is provocative. I added a folder from my "local files" but somes songs seem to be impossible to be added. I know that it's not possible to put DMR protected files but, believe me, some so...

  • Casual Listener
  •   Plan Premium Country Italy Device   Operating System Windows 10   Title is provocative. I added a folder from my "local files" but somes songs seem to be impossible to be a...
  • Ivan
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved albums/artists not showing on desktop but showing on mobile app

PlanPremiumCountryUSA Device(iPhone /Macbook Pro 2018)Operating System(iOS 10/iOS Mojave) My Question or Issue HelloAs of today almost all my saved albums/artist are gone in Spotify desktop but everything is still available on the mobile app. Also wh...

  • Casual Listener
  • Plan Premium Country USA   Device (iPhone /Macbook Pro 2018) Operating System (iOS 10/iOS Mojave)   My Question or Issue   Hello As of today almost all my saved albums/art...
  • johnciamillo
  • Casual Listener
  • 853 Views
  • 2 replies
  • 0 likes
  • 853 Views
  • 2 replies
  • 0 likes

Solved!! All filled up? But I have less than the limit!

Plan: Premium Today I received "All filled up" message in my device. I understand thet the limit is 10,000 songs, but, in Liked Songs section just I have 3,471 songs.However, I cannot add more songs! Please, give me a solution

  • Casual Listener
  • Plan: Premium   Today I received "All filled up" message in my device. I understand thet the limit is 10,000 songs, but, in Liked Songs section just I have 3,471 songs. However, I cannot...
  • YulTheWizard
  • Composer
  • 1372 Views
  • 5 replies
  • 0 likes
  • limit
    Limite biblioteca
    songs limit
  • 1372 Views
  • 5 replies
  • 0 likes

Sampling Multiple Playlists

How about being able to shuffle between multiple playlists. That would be cool

  • Newbie
  • How about being able to shuffle between multiple playlists.  That would be cool    
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Podcast is Shorter on Spotify than other Platforms

I use soundcloud as a podcasting host, and send the rss feed here and to a few other podcast platforms. It's never given me any issues, but for some reason the latest episode (that is 40+ minutes in length) only shows up as 7 minutes here on spotify....

  • Casual Listener
  • I use soundcloud as a podcasting host, and send the rss feed here and to a few other podcast platforms. It's never given me any issues, but for some reason the latest episode (that is 40+ minutes in ...
  • MatthewH3n
  • Casual Listener
  • 959 Views
  • 2 replies
  • 0 likes
  • 959 Views
  • 2 replies
  • 0 likes

[Desktop][Your Library] Unable to sort albums by artist

When I go to Your Library > Albums and sort my albums by 'Recently Added' I get a list of all the albums I've added (hearted) to my library sorted by the date that I added them. When I change the sort to by 'Artist' to view my albums grouped by artis...

  • Casual Listener
  • When I go to Your Library > Albums and sort my albums by 'Recently Added' I get a list of all the albums I've added (hearted) to my library sorted by the date that I added them. When I change the ...
  • seanbendell
  • Casual Listener
  • 365 Views
  • 2 replies
  • 1 likes
  • Desktop
    Your Library
  • 365 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Discover Weekly disappeared.

Since Spotify appeared in Russia and I changed my country to Russia, I can't find my Discover Weekly playlist anywhere. PlanPremiumCountryRussiaDeviceSamsung Galaxy s20+, desktop appOperating SystemWindows 10 My Question or IssueHow do I bring Discov...

  • Newbie
  • Since Spotify appeared in Russia and I changed my country to Russia, I can't find my Discover Weekly playlist anywhere.    Plan Premium Country Russia Device Samsung Galaxy s20+, des...
  • Elena
  • Moderator
  • 10555 Views
  • 1 replies
  • 1 likes
  • 10555 Views
  • 1 replies
  • 1 likes

Superuser Contribution Local Files are unstable, disappearing

PlanPremiumCountryUnited KingdomDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueThis time yesterday, my Spotify local files list was around 17,000+ tracks, which was all the music on my computer. Had some trouble with a new CD I'd b...

  • Visitor
  • Plan Premium Country United Kingdom Device Windows 10 PC Operating System Windows 10   My Question or Issue This time yesterday, my Spotify local files list was around 17,000+ tracks, ...
  • Elena
  • Moderator
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Superuser Contribution App crushes when I try to open the lib

When I try to open "liked music" lib, the app closes. The same problem with several artists. I tried to reinstall app but it didn't help. PlanPremiumCountryRussiaDeviceHuawei p10

  • Casual Listener
  • When I try to open "liked music" lib, the app closes. The same problem with several artists. I tried to reinstall app but it didn't help.  Plan Premium Country Russia Device Huawei p10 &n...
  • Ivan
  • Spotify Legend
  • 355 Views
  • 2 replies
  • 1 likes
  • 355 Views
  • 2 replies
  • 1 likes

Superuser Contribution Only some of my public playlists can be seen. I have made 800 but only 200 can be seen by others.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Music Fan
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • GSSNHR
  • Casual Listener
  • 1543 Views
  • 8 replies
  • 2 likes
  • Playlists
  • 1543 Views
  • 8 replies
  • 2 likes