Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

300364 Views

96 replies

90 likes

  • 300364 Views
  • 96 replies
  • 90 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mgauthey

Newbie

164209 Views

236 replies

44 likes

  • 164209 Views
  • 236 replies
  • 44 likes

Superuser Contribution Cannot Save playlist to Library

PlanFreeCountryBulgariaDeviceLenovo W540Operating SystemWindows 10 My Question or IssueHello !I'm using the Spotify Web version and I cannot save playlists to my Library..I click on the Heart sign and nothing happens.. I also click on the three dots ...

Casual Listener

Plan Free Country Bulgaria Device Lenovo W540 Operating System Windows 10   My Question or Issue Hello ! I'm using the Spotify Web version and I cannot save playlists to my Library.. ...

Novy

Moderator

1713 Views

8 replies

2 likes

  • 1713 Views
  • 8 replies
  • 2 likes

Tracks in playlist are added again as ”latest added”

PlanPremiumCountry DevicePC (does not seem to be related to any specific device)Operating SystemWindows 101.1.42.622.gbd112320My Question or IssueHi,I have a playlist that I have used for over a decade now, and it seems like the songs that I added, f...

Newbie

Plan Premium Country   Device PC (does not seem to be related to any specific device) Operating System Windows 10 1.1.42.622.gbd112320 My Question or Issue Hi, I have a playlist that ...

Ascem

Visitor

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

My playlists didn’t update since 2018

PlanPremiumCountryRussiaDevicePhone 11Operating SystemiOS 14So the problem is that my playlist doesn’t update from 2018 and I can’t get new music to listen to.

Visitor

  Plan Premium Country Russia Device Phone 11 Operating System iOS 14 So the problem is that my playlist doesn’t update from 2018 and I can’t get new music to listen to.

264 Views

0 replies

1 likes

  • 264 Views
  • 0 replies
  • 1 likes

[All Platforms][Your Library] Alexa shuffles Spotify library even if Shuffle is not active

Since a few months Spotify changed the way Amazon Alexa is playing music. Before the change, the shuffle option wasn't active until you told Alexa "Enable Shuffle". If you say "Play my liked songs", Alexa is choosing one of the tracks in there instea...

Casual Listener

Since a few months Spotify changed the way Amazon Alexa is playing music. Before the change, the shuffle option wasn't active until you told Alexa "Enable Shuffle". If you say "Play my liked songs", ...

404 Views

0 replies

1 likes

All Platforms
Your Library
  • 404 Views
  • 0 replies
  • 1 likes

desktop vs mobile - no "songs I love" and "saved from radio"

Premium (classic, from today Duo but these problems are older than the new piano)Italy Desktop: MacOS MojaveMobile: Android 9.1.0.252 Huawai It looks like my desktop version of spotify is frozen since 2019. Only few playlists work right, surely not t...

Casual Listener

Premium (classic, from today Duo but these problems are older than the new piano) Italy   Desktop: MacOS Mojave Mobile: Android 9.1.0.252 Huawai   It looks like my desktop version of ...

265 Views

0 replies

1 likes

  • 265 Views
  • 0 replies
  • 1 likes

Songs added to playlist years ago now listed as 'recently added'

PlanPremiumCountryUKDeviceLaptopOperating SystemWindows 10 My Question or IssueHi all, I just noticed something unusual on my Spotify playlist and was hoping for some advice.I often sort my playlist based on when I added a song to it - so, for exampl...

Visitor

Plan Premium Country UK Device Laptop Operating System Windows 10   My Question or Issue Hi all, I just noticed something unusual on my Spotify playlist and was hoping for some advice....

Gkhf

Newbie

1000 Views

2 replies

4 likes

  • 1000 Views
  • 2 replies
  • 4 likes

Solved!! Date added changes in playlist

PlanPremiumCountrySwedenDeviceMacBook Pro / iPhone XOperating SystemMacOS Catalina (10.15.6) & iOS 14My Question or IssueI've been using Spotify since pretty much the beginning and kept the same playlist around for my tracks. I sort this playlist by ...

Casual Listener

Plan Premium Country Sweden Device MacBook Pro / iPhone X Operating System MacOS Catalina (10.15.6) & iOS 14 My Question or Issue I've been using Spotify since pretty much the beginning ...

Fr_3dd_3

Casual Listener

7999 Views

9 replies

4 likes

  • 7999 Views
  • 9 replies
  • 4 likes

How to listen to certain music without it showing up on my end of the year playlist or stats

When I study, I listen to instrumental music to keep me focused on repeat for hours at a time. I love when Spotify makes the "made for you" playlists and the end of the year playlist with all my stats but I am afraid that my normal music that I liste...

Newbie

When I study, I listen to instrumental music to keep me focused on repeat for hours at a time. I love when Spotify makes the "made for you" playlists and the end of the year playlist with all my stat...

Emilia_8

Community Legend

2890 Views

1 replies

0 likes

  • 2890 Views
  • 1 replies
  • 0 likes

Please Add a Separate Section For Podcasts

My Question or Issue I really miss the way spotify was set up over a year ago. I was happy with the approaches that the app took to helping me find new music and listen to my favorites while keeping track of new stuff I was listening to (i.e. extensi...

Casual Listener

My Question or Issue   I really miss the way spotify was set up over a year ago. I was happy with the approaches that the app took to helping me find new music and listen to my favorites while...

641 Views

0 replies

0 likes

Music
Podcasts
Recently Played
UI
  • 641 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recently Played Disappeared.

PlanPremiumCountryUSADeviceOneplus 7tOperating SystemAndroid Oreo My Question or IssueAbout a week ago my recently played on my home section disappeared. It seems to have been replaced by "new podcast episodes" which has actually infuriated me to no ...

Casual Listener

Plan Premium Country USA Device Oneplus 7t Operating System Android Oreo   My Question or Issue About a week ago my recently played on my home section disappeared. It seems to have bee...

Alex

Spotify Legend

2175 Views

12 replies

3 likes

Music
Recently Played
UI
  • 2175 Views
  • 12 replies
  • 3 likes

My playlists do not update on desktop

PlanPremiumCountryUnited StatesDeviceiPhone XS and desktopOperating SystemiOS and Windows OS My Question or IssueMy playlists do not update on desktop. I have tried restarting my computer, logging off and on, closing and reopening the Spotify app. On...

Visitor

Plan Premium Country United States Device iPhone XS and desktop Operating System iOS and Windows OS   My Question or Issue My playlists do not update on desktop. I have tried restartin...

374 Views

0 replies

1 likes

  • 374 Views
  • 0 replies
  • 1 likes

Superuser Contribution "Love" an Album Saves to "Liked" on iOS but not on Desktop?

PlanPremiumCountryUSADeviceDesktop/iOSOperating SystemW10/iOS 11Hello--I am trying to understand the documentation Spotify provides on saving/hearting an album and how the application treats the songs within.The link provided in the official document...

Regular

Plan Premium Country USA Device Desktop/iOS Operating System W10/iOS 11 Hello--I am trying to understand the documentation Spotify provides on saving/hearting an album and how the application...

Mihail

Spotify Legend

575 Views

3 replies

1 likes

  • 575 Views
  • 3 replies
  • 1 likes

Song availability keeps changing over time

PlanPremiumCountryThailand DeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or IssueOver the months different songs seem to become unavailable and then available again. For example now songs of artists such as Rodriguez, Tame Impala, Pete ...

Visitor

Plan Premium Country Thailand   Device Google Pixel 4a Operating System Android 11   My Question or Issue Over the months different songs seem to become unavailable and then avai...

Emilia_8

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Older Unplayed Episodes Not Listed in Library > Podcast > Episodes

Plan: FreeCountry: USADevice: iPhone 6sOperating System: iOS 10 13.7 My Question or Issue:I recently started following some new podcasts. I have never listened to any of their episodes. When I went into My Library > Podcasts > Episodes, not all the E...

Visitor

Plan: Free Country: USA Device: iPhone 6s Operating System: iOS 10 13.7   My Question or Issue: I recently started following some new podcasts. I have never listened to...

490 Views

0 replies

1 likes

episodes
older episodes
Podcast Episodes
Podcasts
Your Library
  • 490 Views
  • 0 replies
  • 1 likes

Lost songs from my playlist

PlanPremiumCountryUcraineOperating SystemWindows 10,etc My Question or IssueHello. I've lost some songs from my playlist. Now i have only 8, but it was much more, maybe 30 or 40 or even more! How come?

Casual Listener

Plan Premium Country Ucraine Operating System Windows 10,etc   My Question or Issue Hello. I've lost some songs from my playlist. Now i have only 8, but it was much more, maybe 30 or 40 ...

yuraf640

Casual Listener

739 Views

3 replies

0 likes

  • 739 Views
  • 3 replies
  • 0 likes

Top Genres Not Updating

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10eOperating SystemAndroid 10 My Question or Issue About two/three months ago I listened to a 10 hour long 70s Rock playlist and Rock started showing up in my #2 top genre spot. The only songs I've listen...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S10e Operating System Android 10   My Question or Issue    About two/three months ago I listened to a 10 hour long 70s Rock ...

829 Views

0 replies

1 likes

  • 829 Views
  • 0 replies
  • 1 likes

Editing Saved Albums

I'm a new Premium user trying to decide if Spotify works for me. I just saved an album to my library as a test. It has several annoying bonus tracks on it. I only wanted the tracks that on the album as originally intended. How do I remove the bonus t...

Regular

I'm a new Premium user trying to decide if Spotify works for me.  I just saved an album to my library as a test.  It has several annoying bonus tracks on it.  I only wanted the tracks ...

KingWeenis

Regular

476 Views

2 replies

0 likes

  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution artists and albums in "local files" not showing up in artists and albums lists

I just switched from Google Play Music to Spotify premium. I have an extensive collection of music that I ripped from CDs. When I added my library to GPM back in the day, it automatically sorted everything into "artist" and "album" subsections, which...

Newbie

I just switched from Google Play Music to Spotify premium. I have an extensive collection of music that I ripped from CDs. When I added my library to GPM back in the day, it automatically sorted ever...

Elena

Moderator

386 Views

1 replies

1 likes

  • 386 Views
  • 1 replies
  • 1 likes

Superuser Contribution Single song missing from album?!?

The Malevolent Creation song They Breed is missing from the album Eternal. The rest of the album is available. I swear this song use to be on spotify. What gives?

Casual Listener

The Malevolent Creation song They Breed is missing from the album Eternal. The rest of the album is available. I swear this song use to be on spotify. What gives?  

Mitya666

Visitor

1278 Views

8 replies

1 likes

  • 1278 Views
  • 8 replies
  • 1 likes

Creating playlist. Is it possible to make a playlist with favorite artists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

jennypallister

Music Fan

563 Views

4 replies

0 likes

  • 563 Views
  • 4 replies
  • 0 likes