Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
PlanPremiumCountryIrelandDeviceiPhone 11 Pro, Surface Book 2, Dell Precision 5180Operating SystemMultiple. Windows 10 Pro. iOS 14 My Question or IssueHave been a premium member for years. In the past 24 hours, Spotify has stopped audio on all my devi...
Plan Premium Country Ireland Device iPhone 11 Pro, Surface Book 2, Dell Precision 5180 Operating System Multiple. Windows 10 Pro. iOS 14 My Question or Issue Have been a premium memb...
Spotify Legend
445 Views
1 replies
0 likes
Plan : PremiumCountry : FrancePlatform : Android (8 & 10), Linux Desktop client, iOS (13), Web Player My Question or IssueI have notice there are large discrepancies between the "Library > Albums" view and the list of albums present on the artist's p...
Plan : Premium Country : France Platform : Android (8 & 10), Linux Desktop client, iOS (13), Web Player My Question or Issue I have notice there are large discrepancies between t...
Music Fan
924 Views
5 replies
0 likes
Recently, due to the birth of our first child, we've been using Spotify on Alexa to play white noise for him at night... However, within a few days, Spotify's algorithm determined that all I want to hear is white noise, ocean sounds, etc. This is ins...
Recently, due to the birth of our first child, we've been using Spotify on Alexa to play white noise for him at night... However, within a few days, Spotify's algorithm determined that all I wa...
483 Views
0 replies
2 likes
PlanPremiumCountryUKDeviceAll devices My Question or IssueEvery time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the whole album's contents to the corresponding artist's playlist if I'm following ...
Plan Premium Country UK Device All devices My Question or Issue Every time I like an album (as in pressing the heart by the album name to save to my albums library) it adds the...
Spotify Legend
535 Views
3 replies
0 likes
PlanPremiumCountryUSADevice(iPhone XR, HP Stream Laptop)Operating System(iOS 14.1, Windows 8.) My Question or Issue I've noticed that the number of liked songs total is different than what shows when Spotify is in the middle of downloading new songs....
Plan Premium Country USA Device (iPhone XR, HP Stream Laptop) Operating System (iOS 14.1, Windows 8.) My Question or Issue I've noticed that the number of liked songs total i...
Spotify Star
374 Views
1 replies
0 likes
I think that the "heart" for liked songs is too close in the Android App to other buttons like play/pause, or the three dots for more options and it's too easy to unmark a song unintentionally. I think that would be better an isolated spot for the "d...
I think that the "heart" for liked songs is too close in the Android App to other buttons like play/pause, or the three dots for more options and it's too easy to unmark a song unintentionally. &nbs...
Spotify Star
414 Views
1 replies
0 likes
Hi, Was previously listening to full album OST from "its ok not to be ok" under podcast but it was removed. Possible to add in the full album OST to Spotify? Thanks
Hi, Was previously listening to full album OST from "its ok not to be ok" under podcast but it was removed. Possible to add in the full album OST to Spotify? Thanks
Spotify Star
369 Views
1 replies
0 likes
Plan: PremiumCountry: GermanyDevice: iPhone XROperating System: iOS 14.1 My Question or IssueI recently wanted to remove one of my Liked Songs. The Problem is that the song won't disappear on my phone. On the computer the song is gone. On the phone h...
Plan: Premium Country: Germany Device: iPhone XR Operating System: iOS 14.1 My Question or Issue I recently wanted to remove one of my Liked Songs. The Problem is tha...
Spotify Legend
1077 Views
4 replies
0 likes
Free/Premium : PremiumCountry : France Device : Galaxy J5Operating System : Android 9 My Question or Issue :Almost all my saved albums have been erased from my library. Since i did a full cleaning by deleting and re-downloading everything few days ag...
Free/Premium : Premium Country : France Device : Galaxy J5 Operating System : Android 9 My Question or Issue : Almost all my saved albums have been erased from my library. Since ...
Spotify Legend
485 Views
3 replies
0 likes
PlanPremium DeviceSamsung Note 5 So the problem is I had 1 big playlist I put most of my liked songs. There was like almost 800 song in that playlist and the other day when I opened the app there was only 45 were left, which means close to 750 song w...
Plan Premium Device Samsung Note 5 So the problem is I had 1 big playlist I put most of my liked songs. There was like almost 800 song in that playlist and the oth...
Spotify Legend
622 Views
5 replies
0 likes
I wrote to you guys a while ago about my downloaded songs skipping. I was told two things, check for updates and uninstall and reinstall the app. And guess what, that's what I did, I worked for a couple of weeks but now it's just doing the same thing...
I wrote to you guys a while ago about my downloaded songs skipping. I was told two things, check for updates and uninstall and reinstall the app. And guess what, that's what I did, I worked for a cou...
Spotify Legend
514 Views
3 replies
0 likes
Device(iPhone7)Operating System(iOS ) My Question or IssueI cannot find a songs tab on my phone, only full albums or playlists. But I'm looking for downloaded songs to delete them....And where can I find all downloaded single songs including those in...
Device (iPhone7) Operating System (iOS ) My Question or Issue I cannot find a songs tab on my phone, only full albums or playlists. But I'm looking for downloaded songs to delete...
Spotify Legend
571 Views
3 replies
0 likes
I don't listen to podcasts, I've listen to maybe 2 hours in my life, not on Spotify yet they are all over my homepage. Id say 3 or 4 out of 10 categories(I.e. Favorite music, nostalgia music ect.) are all about pod casts that I give zero **bleep**s a...
I don't listen to podcasts, I've listen to maybe 2 hours in my life, not on Spotify yet they are all over my homepage. Id say 3 or 4 out of 10 categories(I.e. Favorite music, nostalgia music ect.) ar...
Spotify Legend
1156 Views
2 replies
3 likes
PlanPremiumCountry DevicePCOperating SystemWin10 My Question or IssueI have always used Spotify playlists as my album lists (by adding new album as new playlist). Now I have hundreds of playlists but only a few albums. Is there a way to convert a pla...
Plan Premium Country Device PC Operating System Win10 My Question or Issue I have always used Spotify playlists as my album lists (by adding new album as new playlist)...
Spotify Legend
581 Views
2 replies
0 likes
For a few days already, including the day of this feedback's creation date, i face really uncomfortable situation.I have my 'Best of the Best' playlist with many songs. To fill up more to that playlist i use Autoplay\Continious play which offers good...
For a few days already, including the day of this feedback's creation date, i face really uncomfortable situation. I have my 'Best of the Best' playlist with many songs. To fill up more to that pl...
Spotify Legend
606 Views
7 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy 8+Operating SystemAndroid 9 My Question or IssueFor the past few months, after pausing a song, when I go back later to play, the next song in the playlist is skipped. Anyone else encountering this same issue an...
Plan Premium Country Device Samsung Galaxy 8+ Operating System Android 9 My Question or Issue For the past few months, after pausing a song, when I go back later to play, the ...
Spotify Legend
300 Views
1 replies
0 likes
PlanPremium Operating SystemWindows My Question or IssueI reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone on the desktop app. When logged in in browser, the songs are there. Did a second cl...
Plan Premium Operating System Windows My Question or Issue I reinstalled the desktop app in attempt to fix some problems. Now a big percentage of my liked songs are gone ...
Spotify Legend
342 Views
1 replies
0 likes
Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado sin problema pero hoy de repente desaparecieron y ya ...
Hola, hoy me empezó a andar mal la conexión entre los archivos locales disponibles en mi computadora con mi iPhone. Hasta hoy nunca tuve problema, podía escuchar las canciones que había descargado si...
Spotify Legend
689 Views
1 replies
0 likes
Plan:PremiumCountry:United StatesDevice:iPhoneXROperating System:iOS 14.0.1 My Question or IssueHi y’all,Hoping someone on here knows what the issue is or has had a similar situation with their account. Recently a bunch of the artists I follow aren’t...
Plan: Premium Country: United States Device: iPhoneXR Operating System: iOS 14.0.1 My Question or Issue Hi y’all, Hoping someone on here knows what the issue is or has had a...
Spotify Legend
524 Views
1 replies
0 likes
OS: Windows 10 (PC) / IOS 13.7 (iPhone)Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PCSpotify Subscription: Premium I can't get local files sync to work. I have successfully made a playable playlist with my local files on my PC, but ...
OS: Windows 10 (PC) / IOS 13.7 (iPhone) Spotify Version: 8.5.80.1178 on iPhone, freshly downloaded on PC Spotify Subscription: Premium I can't get local files sync to work. I have successf...
Spotify Legend
372 Views
1 replies
0 likes
