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Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

Spotify Star

DanteTheThird

Newbie

301818 Views

96 replies

91 likes

  • 301818 Views
  • 96 replies
  • 91 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

Spotify Star

mum97

Newbie

164736 Views

237 replies

44 likes

  • 164736 Views
  • 237 replies
  • 44 likes

A genre toolbar appeared on the spotify app and then disappeared!!!!

Hi! I am listening in the US on an iPhone, and I have Spotify premium. A couple weeks ago I was using the Spotify app, and a new feature appeared. While viewing my liked songs in the app I could organize the songs by genre/vibe. A tool bar appeared a...

Newbie

Hi! I am listening in the US on an iPhone, and I have Spotify premium.   A couple weeks ago I was using the Spotify app, and a new feature appeared. While viewing my liked songs in the app I ...

Emilia_8

Community Legend

1161 Views

1 replies

2 likes

bubbles
categorize
Chill
genre
toolbar
  • 1161 Views
  • 1 replies
  • 2 likes

[Desktop][Your Library] Save an Album by simply click on the heart

Why has this been removed? When i want to save an album i have to click on each song separately and then on save Album. Even in Library, when i click on an Album all Songs are shown as saved but on the complete Album there are not saved and there are...

Music Fan

Why has this been removed? When i want to save an album i have to click on each song separately and then on save Album. Even in Library, when i click on an Album all Songs are shown as saved but on t...

345 Views

0 replies

1 likes

Desktop
Your Library
  • 345 Views
  • 0 replies
  • 1 likes

Superuser Contribution Lifetime songs

Hey,Spotify just asked me to pick 5 songs that really touch me when I opened it. I also had the choice to post them. Unfortunately I closed the window and can't find this option anywhere. Can anybody help me? Thank you

Visitor

Hey, Spotify just asked me to pick 5 songs that really touch me when I opened it. I also had the choice to post them. Unfortunately I closed the window and can't find this option anywhere.  &n...

Alex

Spotify Legend

3010 Views

7 replies

0 likes

Lifetime
Top5
  • 3010 Views
  • 7 replies
  • 0 likes

Where is the option to Save to Other Storage?

Plan = PremiumCountry = USA Device = LG G7 and Samsung Galaxy Tab S Operating System = Android 9 and Android 6.0.1, respectively My Question or IssueWhy don't I have the option to save to external storage from my Samsung Galaxy Tab S but I have this ...

Regular

Plan = Premium Country = USA   Device = LG G7 and Samsung Galaxy Tab S   Operating System = Android 9 and Android 6.0.1, respectively   My Question or Issue Why don't I ha...

DeloskyGA

Regular

723 Views

2 replies

1 likes

  • 723 Views
  • 2 replies
  • 1 likes

[Android] How to get local files out of my liked songs?

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 8Operating SystemAndroid 10 My Question or IssueA couple days ago I imported my local files into the app. It's quite a lot of files (like 2.5k) and Spotify added them all right into my favourites (I ex...

Casual Listener

Plan Premium Country Germany Device Xiaomi Redmi Note 8 Operating System Android 10   My Question or Issue A couple days ago I imported my local files into the app. It's quite a lot of...

636 Views

0 replies

1 likes

  • 636 Views
  • 0 replies
  • 1 likes

Songs Queue

PlanPremiumCountryUkraineDevice(Xiaomi Mi 8, PC)Operating System(Android 10, Windows 10) My Question or IssueI would like to suggest an improvement. I would appreciate if songs queue showed previously played songs and not only the scheduled ones.

Casual Listener

Plan Premium Country Ukraine Device (Xiaomi Mi 8, PC) Operating System (Android 10, Windows 10)   My Question or Issue I would like to suggest an improvement. I would appreciate i...

Billy-J

Spotify Star

547 Views

1 replies

1 likes

  • 547 Views
  • 1 replies
  • 1 likes

Server is slow

PlanPremiumCountry Kingdom of Saudi ArabiaDevice(SAMSUNG Galaxy A8+ 2018 + SAMAUNG Galaxy NOTE 10 Lite)Operating System(Android9 + Android 10) My Question or IssueI am suffering greatly from the very slow speed of Spotify servers on the latest Androi...

Newbie

Plan Premium Country  Kingdom of Saudi Arabia Device (SAMSUNG Galaxy A8+ 2018 + SAMAUNG Galaxy NOTE 10 Lite) Operating System (Android9 + Android 10)     My Question or ...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Shuffle play is prioritizing a specific artist in one of my playlists

Seeing this issue on the MacOS desktop app. Seems to work as expected on the Android app. I have a family Premium Plan. I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28...

Casual Listener

Seeing this issue on the MacOS desktop app. Seems to work as expected on the Android app. I have a family Premium Plan.   I have one playlist in particular that only contains music from two ar...

623 Views

0 replies

0 likes

Shuffle problem
  • 623 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify keeps playing same artist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Discoghost

Visitor

12672 Views

6 replies

1 likes

  • 12672 Views
  • 6 replies
  • 1 likes

Superuser Contribution Ghosts songs in playlist ?

PlanPremiumCountryFranceDevice(Galaxy Note 10+)Operating System(Android) My Question or IssueIn a playlist (Eighties | 80's Ultimate Collection) by "Ghost" , when I listen, I have non listed (and non related) song playing between the listed songs of ...

Regular

Plan Premium Country France Device (Galaxy Note 10+) Operating System (Android)   My Question or Issue In a playlist (Eighties | 80's Ultimate Collection) by "Ghost" , when I listen, I...

Elena

Moderator

750 Views

1 replies

1 likes

  • 750 Views
  • 1 replies
  • 1 likes

Help, new to spotify, came from iTunes

Hi I have just signed up to spotify premium and I have a very large library of music on iTunes. Is there a way to get this library on to spotify both on my laptop ?- MacBook pro and on my phone. A samsung s20. When i download the music on my phone, I...

Casual Listener

Hi I have just signed up to spotify premium and I have a very large library of music on iTunes. Is there a way to get this library on to spotify both on my laptop ?- MacBook pro and on my phone. A sa...

623 Views

0 replies

1 likes

  • 623 Views
  • 0 replies
  • 1 likes

Songs Playing That I Hate & Never Added

I've had several songs that continue to add themselves to playlists that I've never added and do not want to listen to. I've blocked the artist yet the songs continue to show up and play. Specifically being added to Your Daily Drive playlist amongst ...

Visitor

I've had several songs that continue to add themselves to playlists that I've never added and do not want to listen to. I've blocked the artist yet the songs continue to show up and play. Specificall...

Billy-J

Spotify Star

577 Views

1 replies

2 likes

blocked
blocked songs
I can't play just one album or playlist.
I hate this artist
I hate this song
unwanted
unwanted songs
  • 577 Views
  • 1 replies
  • 2 likes

Superuser Contribution Playlist doesn't continue from where it stopped

PlanPremiumCountryBrazilDeviceRedmi 8Operating SystemAndroid Oreo My Question or IssueEvery time when I play my liked songs playlist with shuffle off and not from the beginning, i.e. starting by some song in the middle of the playlist, after I stop l...

Newbie

Plan Premium Country Brazil Device Redmi 8 Operating System Android Oreo   My Question or Issue Every time when I play my liked songs playlist with shuffle off and not from the be...

Xenia

Moderator

785 Views

1 replies

0 likes

  • 785 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I go back to " Song radio based on ..." ? I cant seem to find it anywhere on the homepage..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Xenia

Moderator

835 Views

1 replies

2 likes

  • 835 Views
  • 1 replies
  • 2 likes

Re: Spotify keeps redownloading playlists

¡Hola!Me gustaría reportar un problema que me está pasando recientemente con la nueva función de "mis eternos favoritos", y que estoy seguro de que ya le ha sucedido a otros. Lo que pasa es que ya no ha aparecido de la misma forma, en una interfaz de...

Newbie

¡Hola! Me gustaría reportar un problema que me está pasando recientemente con la nueva función de "mis eternos favoritos", y que estoy seguro de que ya le ha sucedido a otros. Lo que pasa es que ya ...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Superuser Contribution Start podcasts from the beginning

I was wondering if anyone knows if there is an option to make it so that when I play a playlist containing podcasts, the podcasts automatically play from the beginning? at the current moment I have a huge playlist consisting of nearly 100hours of pod...

Casual Listener

I was wondering if anyone knows if there is an option to make it so that when I play a playlist containing podcasts, the podcasts automatically play from the beginning? at the current moment I have a...

Asweti

Casual Listener

9599 Views

14 replies

16 likes

beginning
Play
podcast
start
  • 9599 Views
  • 14 replies
  • 16 likes

Real time Lyrics

Spotify app isn’t showing real time lyrics on iPhone 11. I’ve literally turned my phone off, delete and reinstall the app many times and the lyrics just doesn’t appear on the screen. I’ve also checked and compared my IOS and Spotify version with a fr...

Visitor

Spotify app isn’t showing real time lyrics on iPhone 11. I’ve literally turned my phone off, delete and reinstall the app many times and the lyrics just doesn’t appear on the screen. I’ve also checke...

AeroZ

Composer

405 Views

2 replies

0 likes

  • 405 Views
  • 2 replies
  • 0 likes

Solved!! “My forever favorites” just disappeared. I really wanted to use it :(

Do you guys know how i should proceed to get it back? I looked at it once but now it’s gone.Sporify premiumBraziliPhone XRiOS 13.7

Casual Listener

Do you guys know how i should proceed to get it back? I looked at it once but now it’s gone. Sporify premium Brazil iPhone XR iOS 13.7

MattSuda

Spotify Star

12369 Views

5 replies

1 likes

favoriteones mylibrary home homescreen
  • 12369 Views
  • 5 replies
  • 1 likes

Superuser Contribution Re: My Forever Favorites (Share yours with us)

Hi, I can't use this feature. I mean I select song and go share but no image appears for sharing. There is only refresh button. Does somebody has same issue?

Newbie

Hi,  I can't use this feature. I mean I select song and go share but no image appears for sharing. There is only refresh button. Does somebody has same issue? 

Lyubka

Moderator

810 Views

6 replies

1 likes

  • 810 Views
  • 6 replies
  • 1 likes

Re: My Forever Favorites (Share yours with us)

I continue having an issue where my app crashes every time I want to add a song to the “Forever Favorites” playlist. The playlist disappeared from my home screen, but even when I click on the link you provided, my app continues crashing each time tha...

Regular

I continue having an issue where my app crashes every time I want to add a song to the “Forever Favorites” playlist. The playlist disappeared from my home screen, but even when I click on the link yo...

1191 Views

0 replies

2 likes

  • 1191 Views
  • 0 replies
  • 2 likes