Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Solved!! Your Sound Capsule: Following your listening stats

You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...

IMG_6759.jpg IMG_6760.jpg IMG_6761.jpg IMG_6764.jpg
  • Spotify Star
  • Spotify Star
  • Chocodivine
  • Music Fan
  • 248339 Views
  • 83 replies
  • 87 likes
  • 248339 Views
  • 83 replies
  • 87 likes

Solved!! Watch and Listen: Introducing music videos on Spotify

Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...

IMG_6446.png
  • Spotify Star
  • Spotify Star
  • janiqua
  • Casual Listener
  • 108734 Views
  • 248 replies
  • 43 likes
  • 108734 Views
  • 248 replies
  • 43 likes

Quienes Reproducen mis listas?

Estaría genial que Spotify nos avise los usuarios que reproducen nuestras propias listas.

  • Visitor
  • Estaría genial que Spotify nos avise los usuarios que reproducen nuestras propias listas.
  • AdamDamon
  • Spotify Star
  • 468 Views
  • 1 replies
  • 1 likes
  • 468 Views
  • 1 replies
  • 1 likes

A genre toolbar appeared on the spotify app and then disappeared!!!!

Hi! I am listening in the US on an iPhone, and I have Spotify premium. A couple weeks ago I was using the Spotify app, and a new feature appeared. While viewing my liked songs in the app I could organize the songs by genre/vibe. A tool bar appeared a...

  • Newbie
  • Hi! I am listening in the US on an iPhone, and I have Spotify premium.   A couple weeks ago I was using the Spotify app, and a new feature appeared. While viewing my liked songs in the app I ...
  • Emilia_8
  • Community Legend
  • 1089 Views
  • 1 replies
  • 2 likes
  • bubbles
    categorize
    Chill
    genre
    toolbar
  • 1089 Views
  • 1 replies
  • 2 likes

Songs Queue

PlanPremiumCountryUkraineDevice(Xiaomi Mi 8, PC)Operating System(Android 10, Windows 10) My Question or IssueI would like to suggest an improvement. I would appreciate if songs queue showed previously played songs and not only the scheduled ones.

  • Casual Listener
  • Plan Premium Country Ukraine Device (Xiaomi Mi 8, PC) Operating System (Android 10, Windows 10)   My Question or Issue I would like to suggest an improvement. I would appreciate i...
  • Billy-J
  • Spotify Star
  • 463 Views
  • 1 replies
  • 1 likes
  • 463 Views
  • 1 replies
  • 1 likes

Solved!! “My forever favorites” just disappeared. I really wanted to use it :(

Do you guys know how i should proceed to get it back? I looked at it once but now it’s gone.Sporify premiumBraziliPhone XRiOS 13.7

  • Casual Listener
  • Do you guys know how i should proceed to get it back? I looked at it once but now it’s gone. Sporify premium Brazil iPhone XR iOS 13.7
  • MattSuda
  • Spotify Star
  • 12218 Views
  • 5 replies
  • 1 likes
  • favoriteones mylibrary home homescreen
  • 12218 Views
  • 5 replies
  • 1 likes

[Desktop][Your Library] Save an Album by simply click on the heart

Why has this been removed? When i want to save an album i have to click on each song separately and then on save Album. Even in Library, when i click on an Album all Songs are shown as saved but on the complete Album there are not saved and there are...

  • Music Fan
  • Why has this been removed? When i want to save an album i have to click on each song separately and then on save Album. Even in Library, when i click on an Album all Songs are shown as saved but on t...
  • 280 Views
  • 0 replies
  • 1 likes
  • Desktop
    Your Library
  • 280 Views
  • 0 replies
  • 1 likes

[Android] How to get local files out of my liked songs?

PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 8Operating SystemAndroid 10 My Question or IssueA couple days ago I imported my local files into the app. It's quite a lot of files (like 2.5k) and Spotify added them all right into my favourites (I ex...

  • Casual Listener
  • Plan Premium Country Germany Device Xiaomi Redmi Note 8 Operating System Android 10   My Question or Issue A couple days ago I imported my local files into the app. It's quite a lot of...
  • 576 Views
  • 0 replies
  • 1 likes
  • 576 Views
  • 0 replies
  • 1 likes

Server is slow

PlanPremiumCountry Kingdom of Saudi ArabiaDevice(SAMSUNG Galaxy A8+ 2018 + SAMAUNG Galaxy NOTE 10 Lite)Operating System(Android9 + Android 10) My Question or IssueI am suffering greatly from the very slow speed of Spotify servers on the latest Androi...

٢٠٢٠٠٩١٧_١٩٢٢٤١.jpg
  • Visitor
  • Plan Premium Country  Kingdom of Saudi Arabia Device (SAMSUNG Galaxy A8+ 2018 + SAMAUNG Galaxy NOTE 10 Lite) Operating System (Android9 + Android 10)     My Question or ...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Shuffle play is prioritizing a specific artist in one of my playlists

Seeing this issue on the MacOS desktop app. Seems to work as expected on the Android app. I have a family Premium Plan. I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28...

  • Casual Listener
  • Seeing this issue on the MacOS desktop app. Seems to work as expected on the Android app. I have a family Premium Plan.   I have one playlist in particular that only contains music from two ar...
  • 534 Views
  • 0 replies
  • 0 likes
  • Shuffle problem
  • 534 Views
  • 0 replies
  • 0 likes

Library lost

PlanFree/PremiumPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Windows 10My Question or IssueToday I noticed that the major part of my library is not available anymore. I...

  • Casual Listener
  • Plan Free/Premium Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or I...
  • OkCHip
  • Casual Listener
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Superuser Contribution Songs without menu and metainformation

Operating SystemWindows 10 My Question or IssueThree songs don't show full menu and don't have artist/album listed (see screenshot). The main problem is that these can't even be removed from a playlist once added. Example Songs:spotify:episode:0PNxLX...

spotifyfail.JPG
  • Casual Listener
  •   Operating System Windows 10   My Question or Issue Three songs don't show full menu and don't have artist/album listed (see screenshot). The main problem is that these can't even be ...
  • Mihail
  • Spotify Legend
  • 417 Views
  • 1 replies
  • 1 likes
  • 417 Views
  • 1 replies
  • 1 likes

Superuser Contribution Link local files to Spotify Instead

PlanPremiumCountryUsa DeviceMac DesktopOperating SystemMacOs Mojave My Question or IssueYears ago, I imported my entire iTunes library (mostly legally downloaded files) into Spotify. However, last year, my computer crashed and I lost all of my local ...

  • Newbie
  • Plan Premium Country Usa   Device Mac Desktop Operating System MacOs Mojave   My Question or Issue Years ago, I imported my entire iTunes library (mostly legally downloaded files...
  • Mihail
  • Spotify Legend
  • 711 Views
  • 1 replies
  • 0 likes
  • File Linking
    local files
    Spotify Catalog
  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs in library just dissapear

PlanPremiumCountryUnited Stated DeviceiPhone XOperating SystemWhatever the latest iOS is My Question or IssueFor the last week or so, every few mornings that I first open up the Spotify app & go straight to "Your Library" and go to "Artists" (cause t...

  • Casual Listener
  • Plan Premium Country United Stated   Device iPhone X Operating System Whatever the latest iOS is   My Question or Issue For the last week or so, every few mornings that I first o...
  • Alex
  • Spotify Legend
  • 999 Views
  • 10 replies
  • 1 likes
  • 999 Views
  • 10 replies
  • 1 likes

Superuser Contribution Song removed from spotify, or just my library?

PlanPremiumCountryUSADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSo one of my long time favorite songs is Into The Ocean by Blue October from their Foiled (2006) album and I was quite surprised to see that an american band ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue So one of my long time favorite songs is Into The Ocean by  Blue Octobe...
  • Ivan
  • Spotify Legend
  • 2333 Views
  • 2 replies
  • 5 likes
  • 2333 Views
  • 2 replies
  • 5 likes

Help, new to spotify, came from iTunes

Hi I have just signed up to spotify premium and I have a very large library of music on iTunes. Is there a way to get this library on to spotify both on my laptop ?- MacBook pro and on my phone. A samsung s20. When i download the music on my phone, I...

  • Casual Listener
  • Hi I have just signed up to spotify premium and I have a very large library of music on iTunes. Is there a way to get this library on to spotify both on my laptop ?- MacBook pro and on my phone. A sa...
  • 583 Views
  • 0 replies
  • 1 likes
  • 583 Views
  • 0 replies
  • 1 likes

Re: Spotify keeps redownloading playlists

¡Hola!Me gustaría reportar un problema que me está pasando recientemente con la nueva función de "mis eternos favoritos", y que estoy seguro de que ya le ha sucedido a otros. Lo que pasa es que ya no ha aparecido de la misma forma, en una interfaz de...

  • Newbie
  • ¡Hola! Me gustaría reportar un problema que me está pasando recientemente con la nueva función de "mis eternos favoritos", y que estoy seguro de que ya le ha sucedido a otros. Lo que pasa es que ya ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Cancelling SXM and want to recreate those channels on either Spotify or Stations. How?

Rather than paying $15/month for SiriusXM, I would rather recreate the channels that I listen to the most on either Spotify or Stations. Anyone have suggestions on how to do this?Additionally, I think it would be a great move if Spotify could do this...

  • Casual Listener
  • Rather than paying $15/month for SiriusXM, I would rather recreate the channels that I listen to the most on either Spotify or Stations. Anyone have suggestions on how to do this? Additionally, I ...
  • osornios
  • Spotify Star
  • 657 Views
  • 1 replies
  • 1 likes
  • Radio
  • 657 Views
  • 1 replies
  • 1 likes

Every second song plays when I skip

So my issue has been occuring for at least 3 weeks now. I will be listening to a song on my playlist and I will skip to the next song, but that song then does not play. I then skip again to the next song and it plays. This is happening with all of my...

  • Casual Listener
  • So my issue has been occuring for at least 3 weeks now. I will be listening to a song on my playlist and I will skip to the next song, but that song then does not play. I then skip again to the next ...
  • xxHPDxx
  • Casual Listener
  • 1192 Views
  • 4 replies
  • 1 likes
  • 1192 Views
  • 4 replies
  • 1 likes

Re: My Forever Favorites (Share yours with us)

I continue having an issue where my app crashes every time I want to add a song to the “Forever Favorites” playlist. The playlist disappeared from my home screen, but even when I click on the link you provided, my app continues crashing each time tha...

  • Regular
  • I continue having an issue where my app crashes every time I want to add a song to the “Forever Favorites” playlist. The playlist disappeared from my home screen, but even when I click on the link yo...
  • 1145 Views
  • 0 replies
  • 2 likes
  • 1145 Views
  • 0 replies
  • 2 likes

Spotify Shuffle is no more random

PlanPremiumCountry ItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueHi all, from i guess the beginning of september or something else, i noticed that the shuffle playlist is not working well at all. Once i get the track...

  • Roadie
  • Plan Premium Country  Italy Device Samsung Galaxy A5 2016 Operating System Windows 10   My Question or Issue Hi all, from i guess the beginning of september or something else,...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Most of my followed artists in library are gone

PlanFreeCountryBelgiumDeviceopen spotify (web player)Operating SystemWindows 10 My Question or Issue A large part of my library is not showing in the web player anymore. However, when I look up an artist that I know I used to follow, it still shows I...

  • Visitor
  • Plan Free Country Belgium Device open spotify (web player) Operating System Windows 10   My Question or Issue   A large part of my library is not showing in the web player anymor...
  • abryyeeevreteyu
  • Visitor
  • 394 Views
  • 2 replies
  • 2 likes
  • 394 Views
  • 2 replies
  • 2 likes