Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
Additional info:- Premium plan - UK- Mac (Mac OS 10.14.6 and Spotify 1.1.44.538.g8057de92) and Samsung Galaxy A40 (Android 10 and Spotify 8.5.82.894) Question/issue:I've recently noticed some songs that I've previously liked are no longer liked. In t...
Additional info: - Premium plan - UK - Mac (Mac OS 10.14.6 and Spotify 1.1.44.538.g8057de92) and Samsung Galaxy A40 (Android 10 and Spotify 8.5.82.894) Question/issue: I've re...
359 Views
0 replies
0 likes
I have an incredibly strange issue that seems to be spanning my devices. So I recently switched from Apple Music and frankly it may just be the worst decision I've ever made. On top of all the issues I have with the layout of the phone application, o...
I have an incredibly strange issue that seems to be spanning my devices. So I recently switched from Apple Music and frankly it may just be the worst decision I've ever made. On top of all the issues...
369 Views
0 replies
1 likes
PlanPremiumCountryUnited statesDeviceGalaxy 10plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cant download any new albums or Playlist. I just keep getting the Waiting to download message on everything I try to downl...
Plan Premium Country United states Device Galaxy 10plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cant download any new albums or Playlist....
Spotify Legend
523 Views
3 replies
1 likes
PlanPremiumCountryUSAMy Question or IssueIs there a way to adjust the preferences for Time Capsule? It seems like a neat feature, but my automatic playlist is filled with explicit songs from people I've never even heard of. I read that it's supposed ...
Plan Premium Country USA My Question or Issue Is there a way to adjust the preferences for Time Capsule? It seems like a neat feature, but my automatic playlist is filled with explicit s...
Spotify Legend
1305 Views
1 replies
0 likes
Hello, I am heavy podcast listener, as many of the Spotify users.I do not find Podcasts experience as good on the Desktop app as in the mobile app version (android).I would appreciate newly added Episodes feed as it is in Android application.This is ...
Hello, I am heavy podcast listener, as many of the Spotify users. I do not find Podcasts experience as good on the Desktop app as in the mobile app version (android). I would appreciate newly added...
Spotify Legend
2622 Views
1 replies
2 likes
PlanPremiumCountryCanada DeviceiPhone 7 and Macbook Air 2015iOS 14 My Question or IssueI have a local file that is in a downloaded playlist on my Macbook and it is not showing up on my iPhone spotify. I am trying to figure this out and it hasn't been...
Plan Premium Country Canada Device iPhone 7 and Macbook Air 2015 iOS 14 My Question or Issue I have a local file that is in a downloaded playlist on my Macbook and it is not s...
Spotify Legend
431 Views
1 replies
0 likes
PlanpremiumCountryegyptDevicewindows laptopOperating Systemwindows 10 My Question or Issuei want a way to backup my offline library does windows backup or windows system image can restore my offline library without redownload it from Spotify server ?
Plan premium Country egypt Device windows laptop Operating System windows 10 My Question or Issue i want a way to backup my offline library does windows backup or windows system imag...
Spotify Legend
1280 Views
1 replies
0 likes
PlanPremiumCountrySpainDevice(iPhone 7 Plus)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueQuiero saber como y porque me han desaparecido 300 canciones de una playlist
Plan Premium Country Spain Device (iPhone 7 Plus) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Quiero saber como y porque me han desaparecido 30...
Spotify Legend
558 Views
1 replies
0 likes
PlanPremiumDevice(iPhone 6 Plus, iPad Pro 10.5, Macbook Air 2020)Operating System(iOS 12.4.8, iPadOS 14.0.1, MacOS Big Sur 20A5384c) My Question or IssueAfter liking a song on one of my devices, they don't always appear on others in liked songs, unle...
Plan Premium Device (iPhone 6 Plus, iPad Pro 10.5, Macbook Air 2020) Operating System (iOS 12.4.8, iPadOS 14.0.1, MacOS Big Sur 20A5384c) My Question or Issue After liking a song on on...
Spotify Legend
858 Views
1 replies
0 likes
PlanFreeCountryAustraliaDeviceSamsung Galaxy S8 & Acer Spin 5Operating SystemAndroid 8 & Windows My Question or IssueWhat happened to Rav - Silent Pterodactyls (Ft. Scuare)? The song was in my playlist roughly 1 month ago, I removed then I wanted to ...
Plan Free Country Australia Device Samsung Galaxy S8 & Acer Spin 5 Operating System Android 8 & Windows My Question or Issue What happened to Rav - Silent Pterodactyl...
Spotify Legend
1026 Views
1 replies
0 likes
PlanPremiumCountryPhilippinesDeviceLG V50Operating SystemAndroid 10 My Question or IssueI have some Local Files and they show up on my PC and moved them to one of my playlists and it works just fine. It also appears on my phone's app, but the titles ...
Plan Premium Country Philippines Device LG V50 Operating System Android 10 My Question or Issue I have some Local Files and they show up on my PC and moved them to one of my playlist...
Spotify Legend
514 Views
1 replies
0 likes
PlanPremiumCountryUKOperating SystemWindows 10(Web Player through Chrome) My Question or IssueThe length of the playlist is 686 songs or something but the duration of these 686 songs is only 3 hrs 23 mins. The avg. length of songs in this playlist is...
Plan Premium Country UK Operating System Windows 10 (Web Player through Chrome) My Question or Issue The length of the playlist is 686 songs or something but the duration of these 686...
Spotify Legend
2338 Views
1 replies
1 likes
I'm trying to share my playlist with friends and family but when I make my playlist public the profile's tab is not displaying the playlist. I've restarted the computer, turned of my computer, uninstalled and reinstalled Spotify and nothing has work....
I'm trying to share my playlist with friends and family but when I make my playlist public the profile's tab is not displaying the playlist. I've restarted the computer, turned of my computer, uninst...
Spotify Star
766 Views
1 replies
0 likes
PlanFree/PremiumCountryGermanyDeviceiPhone Xr, iPad Air 3rd, iPad Mini 2019, WinPCOperating SystemiOS 14, iPadOS 14, Windows 10 My Question or IssueHi, Ever since I have gone Premium I have very much come to like the Mixtapes Spotify creates "on my b...
Plan Free/Premium Country Germany Device iPhone Xr, iPad Air 3rd, iPad Mini 2019, WinPC Operating System iOS 14, iPadOS 14, Windows 10 My Question or Issue Hi, Ever since I ...
Moderator
1102 Views
1 replies
0 likes
I love my playlists but I don't want the one that Spotify has seen to fit to add, called "Liked Songs". I don't like them and never have. How do I delete
I love my playlists but I don't want the one that Spotify has seen to fit to add, called "Liked Songs". I don't like them and never have. How do I delete
Community Legend
349 Views
1 replies
0 likes
About half of my Release Radar is the artists I'd expect, and about half of it is songs by very similar-sounding maybe randomly generated three-word artist/song combos, screenshot included. Usually the Spotify recommendations algorithm is on point fo...
About half of my Release Radar is the artists I'd expect, and about half of it is songs by very similar-sounding maybe randomly generated three-word artist/song combos, screenshot included. Usually t...
Spotify Legend
602 Views
1 replies
0 likes
I may have un-"liked" it at some point and now I can't find it. It doesn't seem to be anywhere in my library, either on my iPhone or on the Mac app. It's not under "Made For You," not under Browse>Discover, I can't search for it... Where can I find i...
I may have un-"liked" it at some point and now I can't find it. It doesn't seem to be anywhere in my library, either on my iPhone or on the Mac app. It's not under "Made For You," not under Browse>...
Spotify Legend
463 Views
1 replies
0 likes
Planfree Countryunited statesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10 My Question or Issueso this has been a problem for me for a while I've been constantly look around for how to fix this. so my liked song...
Plan free Country united states Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 My Question or Issue so this has been a problem for...
Spotify Legend
320 Views
1 replies
0 likes
PlanPremiumCountryAustraliaDeviceiPhone 7 Plus and Windows 10 Microsoft Store AppOperating SystemIOS 14 and latest Windows 10 install My Question or IssueOn both my phone and computer I have all the sudden started getting this random artist/playlists...
Plan Premium Country Australia Device iPhone 7 Plus and Windows 10 Microsoft Store App Operating System IOS 14 and latest Windows 10 install My Question or Issue On both my phone and...
Spotify Legend
328 Views
1 replies
0 likes
PlanPremiumCountry: India DeviceSamsung A50 Operating SystemAndroid Oreo My Question or IssueI've just shifted from Apple Music to Spotify (I hope you guys are proud of me xD) Anyways, moving on, I've been very confused regarding the download feature...
Plan Premium Country: India Device Samsung A50 Operating System Android Oreo My Question or Issue I've just shifted from Apple Music to Spotify (I hope y...
Spotify Legend
685 Views
1 replies
0 likes
