Thanks for reaching out about this here in the Community!
Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?
If you are, can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.
We'll need to know if everything looks okay with your local files on your desktop - are you able to see them and play them as usual?
Keep us in the loop here.
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