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Plan - Premium
Country - USA
Device - MacBook Pro M1X, Pixel 6 Pro
Operating System - Mac OS 13 and Android 13
My Question or Issue:
The playlists I oraganized keeps moving out of the folders they are in, into a higher level, or to completely random folders. This happened four time in the past 3 month. Once if happens I've check my android app version of spotify and even the webplayer (on Chrome) and sometimes they are in a completely different order (i.e. playlist in different folders than the desktop app). Is this a bug, please advice. its not too much a hassle to reorganize them but I fear loosing my playlists.
Based on some of the searches I've done on the forums here, I have unininstalled and reinstalled both my android and desktop app, and clear my web caches. The playlist and folder structure did not repair itself.
Solved! Go to Solution.
Hi there @murnua,
Thanks for the post.
Playlist shouldn't be moving from one folder to another. What might be happening is that you're logged into multiple devices on your account, to which other users might have access, like a communal game console, TV or smart speaker, and someone else might have moved your content around.
If that the moving of playlists keeps happening after that please let us know and we'll investigate further. Some devices, might not recognize the folder structure, or the custom order of your playlists within a folder, but in general the playlists themselves can't move.
Keep us posted on how you get on.