"My Shazam Tracks" doen't appear

[ethan_harel]

Hi 

I have been using spotify & Shazam apps on ONE PLUS latest OS and on LENOVO laptop (Windows 10). 

I have connected the two account this morning (Shazam app says its connected) but this playlist with all the songs synced doen't appear in my libraby ... 

I have tried to solve it with disconnection/reconnection and install/reinstall but it didn't change. 

Thanks in advance 

[Jeremy · Accepted solution]

Hi there @ethan_harel,

Thank you for reaching out to the Community.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you try the same procedure from a different device to see if the issue persist?

We'll keep an eye out for your reply.

Cheers!

[ethan_harel]

Thanks Jeremy for your quick answer! Unfortunately, this one didn't work... 

I tried a clean reinstall in both my laptop & smartphone, and in both the app didn't reinstall with the shazam playlist... 

Hope we'll find a solution ! 

Thanks in advance for your quick respons! 

[Novy · Accepted solution]

Hi @ethan_harel, 

Thanks for your reply. 

If possible, could you give it a try using a different Spotify account to see if you notice anything new? 

Keep us posted on how it goes. 

[ethan_harel]

It did solve the problem ! Thank you very much. 

[Jeremy]

Hi again @ethan_harel,

Thank you for your reply and confirmation.

We're really glad to see that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!