Help Wizard

Step 1

NEXT STEP

Your Library

Get help with Your Library on all devices.

Start a topic

Forum Posts

Can't see Your 2023 Wrapped - check out this guide

Hey folks, We're receiving reports that Your Wrapped 2023 isn't appearing for some users. There are a few possible reasons as to why this might be happening: You're using an outdated version of the Spotify app - your app needs to be at least on 8.8.8...

  • Moderator
  • Moderator
  • w7kbcvi5jm2v5s3r7hvw
  • Visitor
  • 43853 Views
  • 309 replies
  • 14 likes
  • 43853 Views
  • 309 replies
  • 14 likes

Your 2023 Wrapped feedback thread

Hey there, Once again, the long awaited Wrapped experience is here! We value the feedback that we receive everyday from our users, so we want to hear all your thoughts on this year's Wrapped: How is your Wrapped experience going? What did you like ab...

  • Moderator
  • Moderator
  • Bigdawgg
  • Newbie
  • 29021 Views
  • 640 replies
  • 16 likes
  • 29021 Views
  • 640 replies
  • 16 likes

Watch Feed on the Home tab

Hey folks, You might have spotted a new feature we rolled out to some of our users. We're launching a new feed which will help you expand your musical horizons and dive into content discovery through a Canvas video. You can spot that feed under your ...

  • Moderator
  • Moderator
  • vaajy
  • Roadie
  • 732 Views
  • 11 replies
  • 3 likes
  • 732 Views
  • 11 replies
  • 3 likes

Spotify Takes Listening With Friends to Another Level with Jam

Spotify is introducing a more fun, intuitive, and collaborative social listening experience with Jam. Whether you’re together or apart, joining a Jam with your loved ones is now simpler than ever by tapping phones, scanning a QR code, or sharing a li...

Community Blog Post.png
  • Spotify Star
  • Spotify Star
  • fl000w
  • Newbie
  • 23916 Views
  • 38 replies
  • 30 likes
  • Connect
    JAM
  • 23916 Views
  • 38 replies
  • 30 likes

Desktop: New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar improves navigation and makes it easier and faster to collect and retrieve all types of content, bringing new features to desktop that y...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png Sidebar List Options.png
  • Spotify Star
  • Spotify Star
  • Benoit_
  • Regular
  • 88698 Views
  • 948 replies
  • 37 likes
  • 88698 Views
  • 948 replies
  • 37 likes

Introducing Smart Shuffle!

Introducing Smart Shuffle! We know that our users love creating their own playlists to capture key moments in time – in fact, playlists created by users often become their most-streamed playlist for the first several months but listening to these pla...

Joan_0-1678291161091.png Joan_2-1678291160675.png Joan_3-1678291160655.png Elena_1-1678292065514.png
  • Moderator
  • Moderator
  • jfrancis21
  • Visitor
  • 174437 Views
  • 975 replies
  • 39 likes
  • 174437 Views
  • 975 replies
  • 39 likes

The Heart button is being replaced with a (+) Plus button

Starting in March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon. This new expe...

The Heart button is now a Plus button.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2456 Views
  • 1 replies
  • 2 likes
  • 2456 Views
  • 1 replies
  • 2 likes

Superuser Contribution My playlist isn't loading, can someone help?

My free spotify account never had this problem before. Some of my playlists work just fine but a couple are not. Whenever I click into those couple playlist it pops up "Something Went Wrong! Try Reloading the Page." So I reload and the same thing hap...

  • Visitor
  • My free spotify account never had this problem before. Some of my playlists work just fine but a couple are not. Whenever I click into those couple playlist it pops up "Something Went Wrong! Try Relo...
  • Alex
  • Spotify Legend
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Playlist changed/corrupt

None of the below information is required. However, the more you provide the PlanPremiumCountrySWEDeviceWindows, Iphone & Android IssueI have a playlist which I have had since beta.Today when I started listening I noticed that songs were "added" 7 da...

  • Casual Listener
  • None of the below information is required. However, the more you provide the  Plan Premium Country SWE Device Windows, Iphone & Android   Issue I have a playlist which I have h...
  • The-Equalizer
  • Regular
  • 572 Views
  • 1 replies
  • 2 likes
  • 572 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Liked songs won't sync between PC and mobile

PlanPremiumCountryUS DeviceiPhone 11 Pro Max, Windows 10Operating SystemiOS 13, Windows 10,1909 My Question or IssueI've been working home on my PC recently and did't use mobile app for about a month. Then I found that the songs I liked on PC don't s...

web player screenshot.png iOS screenshot.jpg PC screenshot.png
  • Regular
  • Plan Premium Country US   Device iPhone 11 Pro Max, Windows 10 Operating System iOS 13, Windows 10,1909   My Question or Issue I've been working home on my PC recently and did't ...
  • Mario
  • Spotify Legend
  • 474 Views
  • 1 replies
  • 1 likes
  • 474 Views
  • 1 replies
  • 1 likes

Superuser Contribution Very weird Discover Weekly

PlanPremiumCountryItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 10 My Question or IssueHi all, there is something quite weird with my new Discover Weekly. I usually got a selection of classic hard rock/classic rock/heavy metal and various ...

  • Roadie
  • Plan Premium Country Italy Device Samsung Galaxy A5 2016 Operating System Windows 10   My Question or Issue Hi all, there is something quite weird with my new Discover Weekly. I us...
  • Alex
  • Spotify Legend
  • 1750 Views
  • 12 replies
  • 3 likes
  • 1750 Views
  • 12 replies
  • 3 likes

[Android][Playlists] Add complete album to your playlist with one click

Provide an option to all songs of a particular Album to your playlist by one click. That is, let us add a complete album to our playlists with one click.

  • Regular
  • Provide an option to all songs of a particular Album to your playlist by one click. That is, let us add a complete album to our playlists with one click.
  • 534 Views
  • 0 replies
  • 3 likes
  • Android
    Playlists
  • 534 Views
  • 0 replies
  • 3 likes

Old downloaded music

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I find all my old downloaded music that I didn’t put into a playlist but is still down...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do ...
  • OneByBoo
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Adding and Sinking My local Files To the Moble Device

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbo...
  • Ver
  • Spotify Legend
  • 692 Views
  • 3 replies
  • 0 likes
  • 692 Views
  • 3 replies
  • 0 likes

Submitting my radio station

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like to know how can I add my streaming radio station? My link is: http://streaming.l...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I would...
  • Billy-J
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly - update Sunday instead Monday

PlanPremiumCountryRussiaDeviceAll devicesOperating SystemAll OS My Question or IssueI want save my current Discover Weekly to Playlist, but I faced problem - my Discover Weekly updated in Sunday instead Monday. I felling confusion and emptiness. For ...

  • Newbie
  • Plan Premium Country Russia Device All devices Operating System All OS   My Question or Issue I want save my current Discover Weekly to Playlist, but I faced problem - my Dis...
  • Mario
  • Spotify Legend
  • 636 Views
  • 1 replies
  • 0 likes
  • Discover Weekly
  • 636 Views
  • 1 replies
  • 0 likes

Where is the option to Save to Other Storage?

Plan = PremiumCountry = USA Device = LG G7 and Samsung Galaxy Tab S Operating System = Android 9 and Android 6.0.1, respectively My Question or IssueWhy don't I have the option to save to external storage from my Samsung Galaxy Tab S but I have this ...

  • Regular
  • Plan = Premium Country = USA   Device = LG G7 and Samsung Galaxy Tab S   Operating System = Android 9 and Android 6.0.1, respectively   My Question or Issue Why don't I ha...
  • DeloskyGA
  • Regular
  • 501 Views
  • 2 replies
  • 1 likes
  • 501 Views
  • 2 replies
  • 1 likes

Superuser Contribution Podcast not updating

One of my podcasts is not updating for new episodes - History This Week. It hasn't been updating for the past ~ 3 weeks. All of my other pods are working fine!PlanFree/PremiumCountry DeviceIphone 10 I think, but it also doesn't update on my laptop pl...

  • Visitor
  • One of my podcasts is not updating for new episodes - History This Week.  It hasn't been updating for the past ~ 3 weeks. All of my other pods are working fine! Plan Free/Premium Country &nb...
  • Mario
  • Spotify Legend
  • 1681 Views
  • 1 replies
  • 0 likes
  • 1681 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 10,000 song limit

After scouring the internet for information on this, I've decided to speak up about it, regardless of the threads that have been here before (all the way back to 2017!!). I honestly think (as many others do) that a 10,000 song cap is very limited and...

  • Casual Listener
  • After scouring the internet for information on this, I've decided to speak up about it, regardless of the threads that have been here before (all the way back to 2017!!). I honestly think (as many ot...
  • Katerina
  • Spotify Legend
  • 1780 Views
  • 8 replies
  • 8 likes
  • cap
    limit
  • 1780 Views
  • 8 replies
  • 8 likes

Solved!!Superuser Contribution Discover Weekly playlist missing

Hey. A couple of weeks ago, it so happened that I lost my "Discover weekly" playlist, neither on my laptop, nor on my phone, nor on my desktop. what to do about it?PlanPremiumCountryRussiaDeviceiPhone 6s/Desktop/LaptopOperating SystemiOS 13/Windows 1...

  • Newbie
  • Hey. A couple of weeks ago, it so happened that I lost my "Discover weekly" playlist, neither on my laptop, nor on my phone, nor on my desktop. what to do about it? Plan Premium Country Russia D...
  • Elena
  • Moderator
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Doesn't wanna play song

DOESN'T WANNA LET ME PLAY A SONG ONLY A PREVIEWPlanFreeCountry SAIPAN,CNMI Device(iPhone 7, )Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue WHY DOESNT IT WANNA PLAY?

pt 2.jpg screen.jpg
  • Visitor
  • DOESN'T WANNA LET ME PLAY A SONG ONLY A PREVIEW Plan Free Country SAIPAN,CNMI   Device (iPhone 7, ) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Emilia_8
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some of my playlist disappeared and its not in recover playlist

so basically i go in my spotify but i noticed that i don't have the same amount as playlist (which i should mention are from my old profile that wouldn't let me sign in no matter how many password changes i did so i saved the albums on my new profile...

  • Visitor
  • so basically i go in my spotify but i noticed that i don't have the same amount as playlist (which i should mention are from my old profile that wouldn't let me sign in no  matter how many passw...
  • Ver
  • Spotify Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

greyed out song bug?

PlanPremiumCountryUS DeviceSamsung Galaxy S10eOperating SystemAndroid 10 - Q My Question or IssueEDIT: figured it out, the album was reuploaded with the appropriate explicit song tags. sorry, i have no idea how to delete posts (if even possible).So, ...

  • Newbie
  • Plan Premium Country US   Device Samsung Galaxy S10e Operating System Android 10 - Q   My Question or Issue EDIT: figured it out, the album was reuploaded with the appropriate ex...
  • Billy-J
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

How Do I Remove Bonus Tracks from Albums?

When CDs became the next thing they began to reissue popular albums on CD, but the record companies thought it would be a good idea to add bonus tracks. This was fine for compilations, but they did it to original albums too. I feel that generally the...

  • Regular
  • When CDs became the next thing they began to reissue popular albums on CD, but the record companies thought it would be a good idea to add bonus tracks.  This was fine for compilations, but they...
  • dinomight
  • Spotify Star
  • 1075 Views
  • 1 replies
  • 1 likes
  • 1075 Views
  • 1 replies
  • 1 likes

Liked songs don't appear in the playlist (on the phone)

PlanpremiumCountryRussiaDeviceHonor 8xOperating SystemAndroid whatever version My Question or IssueSome songs that I marked as liked songs during listening to it on my computer do not appear on my phone. I can search for it in the app and I can see f...

  • Casual Listener
  • Plan premium Country Russia Device Honor 8x Operating System Android whatever version   My Question or Issue Some songs that I marked as liked songs during listening to it on my comput...
  • Billy-J
  • Spotify Star
  • 826 Views
  • 3 replies
  • 0 likes
  • 826 Views
  • 3 replies
  • 0 likes

PLAYLISTS ARE ALL GONE

PlanFreeCountry DeviceIpad Pro Operating SystemiOS 14 My Question or IssueLast night I tried to log in to my account . It didn’t work I contacted an advisor , they said my acc was disabled and they fixed it for me. But after I logged in to my acc THE...

  • Casual Listener
  • Plan Free Country   Device Ipad Pro  Operating System iOS 14   My Question or Issue Last night I tried to log in to my account . It didn’t work I contacted an advisor , they ...
  • Billy-J
  • Spotify Star
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Superuser Contribution can't see like songs

PlanPremiumCountryIsraelDeviceOnePlus7Operating Systemandroid 10My Question or Issueevery few months my phone app not show always liked icon (<3) on some song i liked before. i can enter to album and same song will show in heart icon or if will go fr...

  • Roadie
  •   Plan Premium Country Israel Device OnePlus7 Operating System android 10 My Question or Issue every few months my phone app not show always liked icon (<3) on some song i liked bef...
  • Ivan
  • Spotify Legend
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes