Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Your Library on all devices.
You probably already know Spotify releases the Spotify Wrapped every year, which is a rewind of your listening stats. It presents each user their listening stats for that year, including the most listened-to artists and songs, for example. It's reall...
Spotify knows that the listening experience is a way to connect artists with fans on many levels. But what if we could enhance these connections with a different perspective? With this in mind, Spotify is introducing a new and powerful way to listen ...
PlanPremiumCountrySpainDeviceMacBook Pro 2019Operating SystemmacOS Big Sur 11.4 My Question or IssueHi there.I just noticed that, if I switch to offline mode AFTER downloading a playlist, the local files in the playlist are not playable. Note that 1)...
Plan Premium Country Spain Device MacBook Pro 2019 Operating System macOS Big Sur 11.4 My Question or Issue Hi there. I just noticed that, if I switch to offline mode AFTER download...
Spotify Legend
679 Views
5 replies
0 likes
PlanFreeCountryUSADeviceiPhone 6sOperating SystemiOS 13 My Question or IssueI wasn't sure where to put this since you don't really have a bug section I'm allowed to post stuff in, but this seemed like the best place for it. While playing music from a...
Plan Free Country USA Device iPhone 6s Operating System iOS 13 My Question or Issue I wasn't sure where to put this since you don't really have a bug section I'm allowed to post stuf...
Moderator
627 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDevicePixel 5Operating SystemAndroid 11 My Question or IssueMy second most frequently played podcast (to which I am followed) does not show up in Top Shows, the 6 icon box on top of the homescreen, or anywhere else on t...
Plan Premium Country United States Device Pixel 5 Operating System Android 11 My Question or Issue My second most frequently played podcast (to which I am followed) does not show up ...
Spotify Legend
682 Views
3 replies
0 likes
Plan: PremiumCountry: USDevice: Pixel 2Operating System: Android 11Ive been a premium subscriber for well over a year. This issue just arose in the last few months on the same hardware/phone Ive been using all along. Please note that I am 1) on the m...
Plan: Premium Country: US Device: Pixel 2 Operating System: Android 11 Ive been a premium subscriber for well over a year. This issue just arose in the last few months on the same hardware/phon...
Moderator
5208 Views
3 replies
0 likes
I am adding this Idea because many of the others are locked and Spotify doesn't seem to be improving. All I want is to be able to see a list of songs. It is the simplest thing. I don't understand why they took away the ability to see a list of all so...
I am adding this Idea because many of the others are locked and Spotify doesn't seem to be improving. All I want is to be able to see a list of songs. It is the simplest thing. I don't understand why...
Moderator
420 Views
1 replies
2 likes
PlanPremiumCountryBrasilDeviceiPhone 11Operating SystemiOS 10 My Question or IssueEstou tentando passar as músicas dos arquivos locais no celular e elas não aparecem, antes ficavam cinzas e o download não era feito. Depois de fazer várias outras cois...
Plan Premium Country Brasil Device iPhone 11 Operating System iOS 10 My Question or Issue Estou tentando passar as músicas dos arquivos locais no celular e elas não aparecem, antes f...
Spotify Legend
5518 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDevice(iPhone XROperating System(iOS 14.6 My Question or IssueThis is very complicated I have 2 songs on my playlist from local files that I added to my playlist. The thing is my PC and my iPhone are on the same network...
Plan Premium Country United States Device (iPhone XR Operating System (iOS 14.6 My Question or Issue This is very complicated I have 2 songs on my playlist from local files that I ad...
Spotify Legend
1550 Views
1 replies
0 likes
PlanPremiumCountrySwedenDevice(iPhone 8, PC)Operating System(iOS 14, Windows 10) My Question or Issue"Made For You" doesn't appear when searched, whereas "Your Daily Mix" does, but when pressed, "Your Daily Mix" leads to the "Made For You" page
Plan Premium Country Sweden Device (iPhone 8, PC) Operating System (iOS 14, Windows 10) My Question or Issue "Made For You" doesn't appear when searched, whereas "Your Daily Mix" doe...
Composer
676 Views
2 replies
0 likes
I have had a Spotify account for YEARS and I don't know about others, but sometimes I just want to completely start from scratch. I don't mean another playlist, I mean I want to wipe out all of my liked songs so Spotify can relearn my current musical...
I have had a Spotify account for YEARS and I don't know about others, but sometimes I just want to completely start from scratch. I don't mean another playlist, I mean I want to wipe out all of my li...
Spotify Legend
1187 Views
1 replies
0 likes
PlanPremiumCountryusaDeviceiPhone xr My Question or Issueis there a way to play downloaded music when NOT in offline mode? when i'm somewhere and lose my signal temporarily (like in a basement) i am unable to play music unless i specifically go into ...
Plan Premium Country usa Device iPhone xr My Question or Issue is there a way to play downloaded music when NOT in offline mode? when i'm somewhere and lose my signal temporarily...
Spotify Legend
524 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceSamsung Galaxy S20 ultraOperating SystemAndroid 11 My Question or IssueIn only one of my playlists the pictures are there next to the songs. In all the other playlists, the pictures aren't there. I don't mean the cover o...
Plan Premium Country Turkey Device Samsung Galaxy S20 ultra Operating System Android 11 My Question or Issue In only one of my playlists the pictures are there next to the so...
Spotify Legend
2852 Views
5 replies
0 likes
Hey everybody!I've been having two correlated issues with Spotify for a couple of months regarding adding new songs to an existing playlist. No matter if I drag and drop the song to a playlist or navigate through the "add to playlist" button, a messa...
Hey everybody! I've been having two correlated issues with Spotify for a couple of months regarding adding new songs to an existing playlist. No matter if I drag and drop the song to a playlist or...
Spotify Legend
3312 Views
9 replies
0 likes
This feature use to exist. Now I see it has been removed. You should be able to search for a song within a playlist. Please bring it back. It is very difficult to locate a particular song if you have a large playlist or can only remember part of the ...
This feature use to exist. Now I see it has been removed. You should be able to search for a song within a playlist. Please bring it back. It is very difficult to locate a particular song if you have...
Spotify Legend
292 Views
1 replies
1 likes
PlanPremium (family)CountryAustraliaDeviceiPhone SEOperating SystemiOS 14.6 My Question or Issuehi, i have had a problem with the new episodes section of my spotify account. there’s a podcast i listened to a few episodes of and the unfollowed, but it...
Plan Premium (family) Country Australia Device iPhone SE Operating System iOS 14.6 My Question or Issue hi, i have had a problem with the new episodes section of my spotify a...
Music Fan
12524 Views
54 replies
22 likes
PlanPremiumCountryUK DeviceAndroid 9Operating SystemWindows 10 My Question or IssueI played a coupe of podcasts one day and I can't delete them from Recently Played. I can delete songs and playlists using the Windows 10 app but when I right click on ...
Plan Premium Country UK Device Android 9 Operating System Windows 10 My Question or Issue I played a coupe of podcasts one day and I can't delete them from Recently Playe...
Casual Listener
31910 Views
11 replies
32 likes
PlanPremiumCountryU.S.A.DeviceGoogle Pixel 3a XLOperating SystemAndroid version 11 My Question or Issue This has gone on, with other playlists, but eventually got corrected, somehow. One of my playlists doesn't show the cover art or the corresponding...
Plan Premium Country U.S.A. Device Google Pixel 3a XL Operating System Android version 11 My Question or Issue This has gone on, with other playlists, but eventually got corr...
Spotify Legend
1782 Views
7 replies
0 likes
PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueI'm trying to make my playlists private, but the option doesn't even appear
Plan Premium Country US Device PC Operating System Windows 10 My Question or Issue I'm trying to make my playlists private, but the option doesn't even appear
Casual Listener
396 Views
2 replies
0 likes
PlanFreeCountryBrazilDevicemoto g5s, moto g 5g plus and pcOperating Systemandroid 8.1, android 11 and windows 10 My Question or IssueSome time ago I was listenning to a podcast episode, the podcaster deleted and uploaded the episode again because of ...
Plan Free Country Brazil Device moto g5s, moto g 5g plus and pc Operating System android 8.1, android 11 and windows 10 My Question or Issue Some time ago I was listenning to a podca...
Spotify Legend
390 Views
1 replies
0 likes
Couple weeks ago, my (free) account was hacked. I have already taken the steps to secure my account, which includes changing into a brand new email and password. However, I see that the hacker has added some (fake) playlists to my account, as you can...
Couple weeks ago, my (free) account was hacked. I have already taken the steps to secure my account, which includes changing into a brand new email and password. However, I see that the h...
Spotify Legend
1651 Views
1 replies
1 likes
PlanPremiumCountryAntiguaDeviceSamsung Galaxy 9Operating System(Android Oreo, Windows 10) My Question or IssueI cannot see any Albums or Singles listed under the New Release section. Help!
Plan Premium Country Antigua Device Samsung Galaxy 9 Operating System (Android Oreo, Windows 10) My Question or Issue I cannot see any Albums or Singles listed under the New Rel...
Moderator
1156 Views
10 replies
0 likes
