"and more" button for free users is unresponsive on album and artist pages

[Jaden_n]

Plan

Free

Country

Uk (London)

Device

IPhone X

Operating System

iOS 13.5.1

My Question or Issue

Whenever I want to check what songs are included in an album or artist it doesn’t pop up into a column where the songs can be seen. 

[teito2000]

completely deleted the application and reinstalled it, but it did not fix the problem of "and more" not working on some artist pages.

The date of the defect has been ongoing since July 13

アプリケーションを完全に削除して、再インストールしましたが、一部のアーティストページで”and more”が機能しない不具合は改善されませんでした

不具合の発生日は７月13日から現在まで継続しています

Plan Free
Country japan(tokyo)
Device IPhone SE
Operating System iOS 13.5.1
spotify app ver 8.5.66.762

[Xenia]

Hey folks,

Thanks for reporting this to us!

We can confirm the right team is aware of this and they're looking into it. If you’re experiencing this issue, make sure to add your +VOTE and subscribe to this thread so that you'll be notified as soon as there are any updates.

To help our tech teams get to the bottom of this quickly, it'd be great if you could leave a comment with the following info below:

• Exact Spotify version
• Your device (make + model) and it's OS version
• What troubleshooting steps have you tried so far?

Thanks - We hope to have more info soon.

[alexi2]

Lg stylo 6 

Android 10 

Version 8.5.66

July 10th 4:35 am

United states pennsylvania

[V918]

@Xenia @Billy-J 

• device + OS version: iPhone SE 2nd generation software version 13.4
• exact Spotify version: 8.5.66.762
• approximate time and date this happened: started on Tuesday July 7th didn’t try for a while and was still happening on July 12th EST
• your country of residence: US
• What troubleshooting steps have you tried so far? : I have deleted and reinstalled the Spotify App

[Musicfan72826]

@Ivan 

it’s been happening to me since about Saturday July 11th.

iphone 6+ iOS 13.15.1

spotify version 8.5.66.762

and I have tried closing the app, restarting my phone, logging out and back in, and reinstalling the app

eastern standard timezone 

[ZeeFaulk]

I am having the same issue and its really frustrating.

[Khadijah7003]

Every time I click on an album to “see more” it won’t let me its quite inconvenient Because I can’t see all the songs on the album except the ones listed. I have already deleted and reinstalled the app and i am certain I have the updated version, -any help would be appreciated, thank you!

plan- free

Iphone 7+
UK

[listenin21]

i don’t know why, but this is also happening to my spotify as well, ever since saturday 7/11 or sunday 7/12 i believe.

when i try to open the “and more” option to either an artist page or an album, there is no response, which makes it pretty frustrating when i want to check on an artist’s new music. i’ve deleted and reinstalled the app and logged out of my account, and the problem is still there.

if the problem persists, i may have to just stop listening to spotify.

plan: free

country: us

device: iphone 8+

operating system: ios 13.5.1

spotify version: 8.5.66

[nhibear]

Same here, so frustrating...please fix!

Plan

Free

Country

United States 

Device

(iPhone 7)

Operating System

(iOS 13.5.1)

[HNNSB]

same problem. I cant open the album or artist list since a few days

Samsung a50

Android 10

Spotify 8.5.66.1002

[lklusdivdk5ec1q]

Plan:

Free

Country:

United States

Device:

iPhone 8+

My question or issues:

When I try to click “see more” it won’t work and it won’t let me go to the album so I can see what songs that album has. I tried deleting/downloading it again it didn’t work. I also tried logging out and logging back in. 

[NicoleBermeo]

Around 5:00pm EST New York,NY @Ivan 

[skzstan]

This issue has been happening to me as well. I have already tried a tester account, but the problem is still ongoing. I have tried logging in and out and reinstalling the app but none of that worked.

Device: iPhone 11

Version: 13.5.1

Spotify Version: 8.5.66

Country: United States

[alexi2]

I tried to restart it and uninstall the app and install it again it dosent work 

[kajosmarton]

I have the same problem since Saturday. I tried to reinstall the app, and restart my phone, but it doesn't work. It's frustrating. Please help.

Plan:

Free

Country:

Hungary

Device:

Xiaomi Mi 9 SE

Operating System:

Android 10

[zeyn00]

I have the same problem

8.5.66.1002, samsung s8, I've reinstalled and restarted but they didn't work

[xpriks]

Plan

Free

Country 

Brazil 

Device

Samsung J8

Operating System

Android 9

So, it's happening the same with me. I can't see all the songs in the albums of any artist, and their previous, even if I follow them and it's been happening over a week now.

[j3_allen]

Device:  ZenFone Max Plus (asus-X018D)

OS Version: Android 8.1.0

Spotify Version: 8.5.66.1002

Country: United States

Time & Date: Around 4 p.m. GMT -5, 7/15/2020

Troubleshooting: Forced quit app, rebooted phone, uninstall and reinstalled app, logged out and logged back in.

Still having issues accessing songs in an artist's album track list. Unable to preview or save songs from artist's page.

[MonkeyMoh]

Version: 8.5.66.762

device: iPhone SE iOS 13.5.1

troubleshooting: delete, reinstall, reboot, etc etc etc

Free subscription, US, happening since this past weekend at least and ongoing. 

[GamerBoi1]

Samsung 7 phone thing, free plan, "the problem?" Can't use the -And more...- button. You heard the whole shtick before