Spotify Community

b-kv_ixa9z8z9 · ‎2018-10-10

Plan

Free

Country

USA

Device

(iPhone 7, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 12)

My Question or Issue

When the ad appears to click to watch for 30 minutes free I try to click to get the 30 minutes free and it does not play.

Loxer · ‎2018-10-11

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. I'd also recommend updating to iOS 12.0.1 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerSpotify Star

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Note: I'm not a Spotify employee.

rainkidrani · ‎2018-10-13

The same thing is happening to me, sadly. They need to fix this 😞

b-kv_ixa9z8z9 · ‎2018-10-15

I reinstalled the app. Still having the same issue.

Version 8.4.74.328
iOS 12.0.1

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30 Minutes of ad free not working

30 Minutes of ad free not working

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