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[Zachfrew-us]

I recently upgraded my phone to the iPhone X and everything was fine for about a week. Then one day when I go to get on Spotify it tells me to log in. I log in with my email and it says there isn’t an active account with this email address. I have been paying for premium for about a year and have a substantial library and would be very disappointed if it was completely lost 

[user-removed · Accepted solution]

Hey,

Thanks for reaching out, and welcome to the Community!

I’m sorry to hear you're having trouble. I recommend checking out the ”Problems logging in” support article for more info.

This should help clear things up!