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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36840 Views
  • 15 replies
  • 36 likes
  • 36840 Views
  • 15 replies
  • 36 likes

When i go out of Spotify it dosent play music

Hello i have had problems with Spotify on my iPad 4 the last couple of days. Normally i could go out of Spotify when i was listening to music and it would still play. But now the music stops when i go out and its really frusterating. Has anybody else...

  • Newbie
  • Hello i have had problems with Spotify on my iPad 4 the last couple of days. Normally i could go out of Spotify when i was listening to music and it would still play. But now the music stops when i g...
  • divall
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

LAUNCH SPOTIFY IN SERBIA

I need spotify allowed in Serbia cause i have a serbian credit card now and i tried to make it but it wont work!

  • Newbie
  • I need spotify allowed in Serbia cause i have a serbian credit card now and i tried to make it but it wont work!
  • Maxim
  • Spotify Star
  • 614 Views
  • 1 replies
  • 2 likes
  • 614 Views
  • 1 replies
  • 2 likes

My Running has disappeared!

I listened to the My Running playlist yesterday and today it has disappeared! It seems like this has happened in the past but none of the old solutions seemed to work this time. Anyone know where it might have gone and if its coming back?

  • Newbie
  • I listened to the My Running playlist yesterday and today it has disappeared! It seems like this has happened in the past but none of the old solutions seemed to work this time. Anyone know where it ...
  • Maxim
  • Spotify Star
  • 450 Views
  • 1 replies
  • 3 likes
  • 450 Views
  • 1 replies
  • 3 likes

Can you listen to Spotify on your IPad or IPhone without the app?

From what I can tell after browsing the website, I am realizing that this really isn't an option. I am very confused as to why not. I feel as though it is a logical place to be able to access Spotify if you cannot download the app at a certain time. ...

  • Newbie
  • From what I can tell after browsing the website, I am realizing that this really isn't an option. I am very confused as to why not. I feel as though it is a logical place to be able to access Spotify...
  • Lebron1267
  • Newbie
  • 9715 Views
  • 2 replies
  • 1 likes
  • 9715 Views
  • 2 replies
  • 1 likes

Solved!! Spotify data storage size on iPhone

I recently installed Spotify on my iPhone 5s (iOS 7.1.1) and have a premium subscription. It's been running fine, but one thing I have noticed is that the app is taking up approx 0.5GB of space on the phone (I noticed this as I have just ran out of s...

  • Music Fan
  • I recently installed Spotify on my iPhone 5s (iOS 7.1.1) and have a premium subscription. It's been running fine, but one thing I have noticed is that the app is taking up approx 0.5GB of space on th...
  • Panamax
  • Newbie
  • 216059 Views
  • 41 replies
  • 4 likes
  • 216059 Views
  • 41 replies
  • 4 likes

iphone app crashing when trying to access ''songs'' in menu

App crashed once while in the ''songs'' menu and ever since I can't browse songs,,have to access a song through the ''albums'' section or search bar,,,,basically can't listen to songs in random mode anymore since i don't have access to that category ...

  • Visitor
  • App crashed once while in the ''songs'' menu and ever since I can't browse songs,, have to access a song through the ''albums'' section or search bar,,,, basically can't listen to songs in random m...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Repeat on by default

This is a follow up to this posted idea: https://community.spotify.com/t5/Closed-Ideas/All-Platforms-Music-Leave-Repeat-Off/idc-p/1705614#M91365 I know how to turn off repeat. My post was that it turns on by default. I want it to be off by default. A...

  • Composer
  • This is a follow up to this posted idea: https://community.spotify.com/t5/Closed-Ideas/All-Platforms-Music-Leave-Repeat-Off/idc-p/1705614#M91365   I know how to turn off repeat.  My ...
  • phil_burness
  • Casual Listener
  • 1778 Views
  • 3 replies
  • 10 likes
  • 1778 Views
  • 3 replies
  • 10 likes

Enable Offline & Autoplay function

Spoiler (Highlight to read) I have a premium account but I can’t listening to music offline. Some of them don’t play when I don’t have an internet connection. Moreover, songs that I can listen to, don’t finish, I mean, they stop 5 or 3 seconds before...

  • Newbie
  •   I have a premium account but I can’t listening to music offline. Some of them don’t play when I don’t have an internet connection. Moreover, songs that I can listen to, don’t finish, I mean, ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Downloading using WiFi

I am a premium subscriber and have over 35000 minutes of play last year but I am quickly running out of patience. When I am attached to my 30mb WiFi at home my download speed to Spotify is literally one song an hour. Is there a fix for this? It’s eit...

  • Casual Listener
  • I am a premium subscriber and have over 35000 minutes of play last year but I am quickly running out of patience. When I am attached to my 30mb WiFi at home my download speed to Spotify is literally ...
  • LanceH
  • Casual Listener
  • 551 Views
  • 2 replies
  • 0 likes
  • wifi
  • 551 Views
  • 2 replies
  • 0 likes

Autoplay Playlist Radio not working

IOS Version 8.4.3.884. Once playlist ends, autoplay won't play playlist radio. I've tried to disable and re-enable, but no luck. It was working fine until recently.

  • Newbie
  • IOS Version 8.4.3.884.   Once playlist ends, autoplay won't play playlist radio. I've tried to disable and re-enable, but no luck. It was working fine until recently.
  • tienxnguyen
  • Casual Listener
  • 5163 Views
  • 5 replies
  • 4 likes
  • 5163 Views
  • 5 replies
  • 4 likes

Search history list shortened on mobile.

What's the reasoning with shortening the saved search history list on the mobile version. I liked before the update when I was just able to go to my search history and have a large list of the bands I listened to. Don't get me wrong I like the fact t...

  • Newbie
  • What's the reasoning with shortening the saved search history list on the mobile version. I liked before the update when I was just able to go to my search history and have a large list of the bands ...
  • derpalo
  • Casual Listener
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Solved!! SoundHound to Spotify Playlist Problem.

Hello! I use SoundHound and Spotify. I am registered with SoundHound and have Spotify Premium. Now I want to add songs from SoundHound to my Spotify Playlist. I created a playlist named "Soundhound" in Spotify (https://www.soundhound.com/soundhoundhe...

  • Casual Listener
  • Hello! I use SoundHound and Spotify. I am registered with SoundHound and have Spotify Premium. Now I want to add songs from SoundHound to my Spotify Playlist. I created a playlist named "Soundhound" ...
  • juanlajara
  • Newbie
  • 14740 Views
  • 2 replies
  • 1 likes
  • 14740 Views
  • 2 replies
  • 1 likes

internet connection

My spotify is not working in online mode in my wifi connection.I have to say that there is no other problem in my wifi connection , and i use it properly in any application but spotify.I am sure that my spotify is not in offline mode also.I am using ...

  • Casual Listener
  • My spotify is not working in online mode in my wifi connection.I have to say that there is no other problem in my wifi connection , and i use it properly in any application but spotify.I am sure...
  • griceo
  • Casual Listener
  • 678 Views
  • 3 replies
  • 0 likes
  • 678 Views
  • 3 replies
  • 0 likes

Solved!! djay won't connect??

I'm trying to connect djay on my iPad to spotify. I hit log in to spotify on the djay app, which switched me over to my browser. It gave me the option of signing up or logging in. I hit log in, then hit connect through Facebook. But it continually sa...

  • Newbie
  • I'm trying to connect djay on my iPad to spotify. I hit log in to spotify on the djay app, which switched me over to my browser. It gave me the option of signing up or logging in. I hit log in, then ...
  • jenningsh2
  • Newbie
  • 31176 Views
  • 16 replies
  • 2 likes
  • 31176 Views
  • 16 replies
  • 2 likes

Superuser Contribution Cannot see last song added to queue

Hi, I cannot see the last song added to my queue. I know it’s there because the top right corner still indicates it’s there and the song plays when it’s turn is up; however, I cannot move the last song up the queue unless I add one more song after it...

  • Newbie
  • Hi, I cannot see the last song added to my queue. I know it’s there because the top right corner still indicates it’s there and the song plays when it’s turn is up; however, I cannot move the last so...
  • aleitner29
  • Regular
  • 1468 Views
  • 2 replies
  • 4 likes
  • 1468 Views
  • 2 replies
  • 4 likes

Libraries not syncing

Hello, I'm having trouble with my desktop and iphone app libraries not syncing. As in, the music saved on my desktop aren't being saved onto my phone. I have tried refreshing the app, logging out and back in, restarting my phone, without any luck. An...

  • Newbie
  • Hello, I'm having trouble with my desktop and iphone app libraries not syncing. As in, the music saved on my desktop aren't being saved onto my phone. I have tried refreshing the app, logging out and...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Artist Page won’t Display

So whenever I lookup a specific song or album it works fine. But when I search a specific artist or go to an artist page. It won’t load. Just a black screen. I’ve tried logging in and out. I even tried uninstalling and reinstalling the app. It still ...

  • Newbie
  • So whenever I lookup a specific song or album it works fine. But when I search a specific artist or go to an artist page. It won’t load. Just a black screen. I’ve tried logging in and out. I even tri...
  • 460 Views
  • 0 replies
  • 1 likes
  • 460 Views
  • 0 replies
  • 1 likes

iPhone X hot with battery drain

Hey guys. Installed Spotify on iOS today and have found my phone running hot. There seems to be draining the battery fast as well. I have background update turned off. Any body got any suggestions? Been using on wifi and with no downloading of songs ...

  • Music Fan
  • Hey guys. Installed Spotify on iOS today and have found my phone running hot. There seems to be draining the battery fast as well. I have background update turned off. Any body got any suggestions? B...
  • 886 Views
  • 0 replies
  • 1 likes
  • 886 Views
  • 0 replies
  • 1 likes

Suggested Tracks

Hi,This really bothers me. On my phone (iPhone se), whenever I play a playlist, random songs that I don’t even like start playing. And, I am unable to skip them. But on my computer, this doesn’t happen. I just want to listen to my playlist, instead o...

  • Newbie
  • Hi, This really bothers me. On my phone (iPhone se), whenever I play a playlist, random songs that I don’t even like start playing. And, I am unable to skip them. But on my computer, this doesn’t ha...
  • carielizz
  • Casual Listener
  • 473 Views
  • 1 replies
  • 0 likes
  • 473 Views
  • 1 replies
  • 0 likes

spotify offline

i recently got a messege "spotify is offline" and i tried everything to make it go away. i tried logging out and logging back in i tried changing the password, i tried deleting the app and reinstalling simply nothing works for me and apperently it lo...

  • Newbie
  • i recently got a messege "spotify is offline" and i tried everything to make it go away. i tried logging out and logging back in i tried changing the password, i tried deleting the app and reinstalli...
  • carielizz
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes