Album art not displaying on car's infotainment system

[MisticNom]

Plan

Premium

Device

iPhone 13

Operating System

iOS 15.6 & iOS 15.5

My Question or Issue

Hi! So my issues start from the time iOS 15.5 went out. The car's info. system doesn't display the album art anymore (connected by bluetooth to the car). Current song information like Song name, Artist, Album are all ok but the album art is completely missing. Now I am on iOS 15.6 and have the same problem.

I also noticed that if I get a phone call when connected to the car's Bluetooth, when the call is finished Spotify doesn't automatically resume playing music. I have to manually press the pause button and then press play. 

Things I have tried:

-Installing Apple Music to see if it also has the same problem and no, everything is ok with this Apple's app.

-Reinstalling Spotify

-Resetting iOS

-Updating Spotify app

Thank you for any fixes or ideas to fix this!

[Eni]

Hey there @MisticNom, 

Thanks for reaching out about this here in the Community.

It looks like this is a known issue on Apple's end and they're currently working on it. You can find more info here.

If you need a hand with anything else, the Community is here for you.

[KTBH22]

I’m having the same issues. After recent iPhone upgrade BMW 2016 X5 no longer displays artwork. However, Apple Music displays artwork. So I’m guessing it’s just Apple’s dirty way of trying to get us to switch from Spotify to Apple Music. Also, I have found no way to keep Apple Music from playing first when I turn on the car. Repeatedly have to switch to Spotify. If I was in charge of Spotify I’m looking into hiring a lawyer.

[ハルジオン]

Album art will be missing 80% of the time in CarPlay, same goes for the Spotify app in CarPlay. Only way to make it pop up is to either restart Spotify every song or replay the song from the beginning.

[ericpowell617]

Having the same issue in multiple cars and devices as of recently. 

[elliott-20]

for the past few weeks this has started happening for me. Both iPhone and Spotify app are up to date but still no change. If I pause, forward or rewind the track the album art appears. Up until a few weeks ago it was absolutely fine. 

[ibezachary7596]

This is happening to me too! For the last few weeks. I’m replying to follow this!

[notsubscribing]

Same here. Never noticed it before. Spotify on CarPlay doesn’t show album art. Hitting pause then play fixes it per song, but problem recurs with every song.

[Distorted909]

Same here, it looks like it's kinda global issue. Looking forward to any solution as it's a bit annoying,

[junchiekaiden24]

im experiencing it too a few weeks ago until now. sometimes there is but if the art cover didnt show up i press the shuffle and the album art shows already, its annoying without album cover...

[romeomatthew]

same problem too with spotify premium. previously I’ve never encounter this issue using spotify free. weird.

[TobiasJaeger]

For over a month now Spotify has been nothing but pain especially on Carplay. Sometimes the App would be completely frozen after opening it forcing you to open the App on your phone and playing music from there. Also the album cover art on the phone and on carplay is either showing a different album or no cover at all. My App has the latest update and I’m also on the latest iOS version.

Plan

Premium

Country Austria

Device iPhone 15 Pro Max

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[instamat]

Same. 2025 Subaru Crosstrek. It started a few months ago in my 2021 Crosstrek. All software is up to date

[Eni]

Hey folks, 

Thanks for all the info you've sent so far. 

In case you're still experiencing this issue, make sure to provide us with the following info so we can take a closer look:

• your device's make, model and OS version
• the exact version of Spotify you're running
• car model
• has this started happening after a specific event such as an update?
• the troubleshooting steps you've tried so far

We'll pass this info on to the right team to be looked into. 

We'll be on the lookout for your replies.

[PeterT03]

Hey Eni Im running the latest version of Spotify 9.0.14 with an iPhone 15 pro max running IOS 18.3 and have had this issue for a few months even with Spotify and apple updates

[Mal2612]

Hi same here iPhone 13 Pro max

Hyundai Kona 2023 

Spotify version 9.0.14.612

Nor sure what troubleshooting can do but would like the image back on every track obviously 😊

[TobiasJaeger]

I’m on iPhone 15 pro max with iOS 18.3.1 and drive a mazda 3 gen 4 2021 with wired carplay. I have spotify freezes after carplay startups and album cover not showing.

[Arnsor]

Hi. It happend to me today.I have a brand New car Toyota bz4x (3 weeks) and Iphone 16 pro.

[MihailY · Accepted solution]

Hey folks,

Thanks for your reports.

This has been forwarded and the relevant team is looking into it in this thread. We'll let you know in this thread once we have news to share.

We'll be on the lookout for your replies there!