Album cover showing only in WIFI not Mobile Data

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Album cover showing only in WIFI not Mobile Data

SarLog
Casual Listener

Plan

Premium

Country

Belgium

 

Device

iPhone 8+, iPhone 11 Pro

Operating System

iOS 13

 

Hi All,

Since a few months, the album covers don't show when I listen with the app on mobile data (4G) but it shows only on WIFI.

Is there a way to get it back.  I have reinstalled several time the app.

Fist pic is on 4g and 2nd pic on WIFI

Thanks for your help guys!!

Capture d’écran . 2020-01-19 à 00.10.57.pngCapture d’écran . 2020-01-19 à 00.24.38.png

 

4 Replies
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Re: Album cover showing only in WIFI not Mobile Data

Moderator
Moderator

Hey @SarLog,

 

Welcome to the Community and thanks for reaching out about this here.

 

Your iPhone might be running on 'Low Data Mode', which prevents some Spotify features from being enabled in order to reduce data consumption while not on a WiFi network.

 

Let's try deactivating the 'Low Data Mode' to see if what you're experiencing with the album covers is fixed as a consequence. To do so:

 

  1. open Settings on your iPhone
  2. click on ‘Cellular
  3. click on ‘Cellular data options
  4. switch off ‘Low Data Mode

Lastly, try to log out and then back in to your Spotify account.

 

Let us know how you get on. We'll look out for your reply!

MarioModerator
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Re: Album cover showing only in WIFI not Mobile Data

SarLog
Casual Listener

Thanks for the reply!

 

i try it but it dis not work and it is very frustrating...

 

I’ve got also an IPhone 8+ and I got the same....

Highlighted

Re: Album cover showing only in WIFI not Mobile Data

SarLog
Casual Listener

Thanks for the reply!

 

i try it but it dis not work and it is very frustrating...

 

I’ve got also an IPhone 8+ and I got the same....

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Re: Album cover showing only in WIFI not Mobile Data

Onewave
Casual Listener
I’m wondering why album covers reload constantly in Spotify on iOS 13.3? Every time I switch apps and go back to Spotify I see album cover reloading. Background App Refresh is turned on for Spotify, Low Power Mode: off.
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