Automatically Playing Only One Album

[sking102030]

Iphone X/IOS 10/Premium

My Question or Issue

My spotify today is automatically playing an album by an artist I do not follow, have never searched, and never listened to. Every time I try to change the song, it goes right back to the album and will not allow me to play any of the songs I want to listen to. I tried clearing the queue, it just glitches and readds the whole album again. I tried just listening through one song then playing my music. Same thing happens—it glitches then replays the album. I tried logging out/changing my password/logging back in. I also tried deleting the app and redownloading it, clearing the cache, and logging off all my devices. Nothing worked.

Please help this album is awful to listen to and I had to listen to my apple music on the way to work. It was TERRIBLE.

[Mario]

Hey @sking102030,

Welcome to the Spotify Community and thanks for reaching out about this here. 

Sorry to hear about what you've experienced. 

Just to confirm, since you mentioned an iPhone X in the additional info attached to your post, are you also able to reproduce the issue if you log into your account with a different device?

Double-checking since you also briefly mentioned you have other devices (as you said you logged out of all of them) and I thought it'd be helpful to see whether you already tried to replicate the issue across them.

We'll look out for your reply so we can stay with you on this!

[sking102030]

I don’t use any other device to listen to Spotify. It does keep saying that
I am listening on Chrome web player but I am not. It does let me queue
songs to play after the entire album but I cannot click on songs to play.

My Spotify app did update last night so I am thinking it is a glitch with
their new update.

Thanks!

[sking102030]

Okay, I just logged onto my laptop and tried it via the webplayer on Chrome. It is doing the same thing. 

[sking102030]

I ended up chatting with support on the Spotify website (they have a chat
service). They told me it looked like something weird was happening so they
locked my account and reset my password. I recommend doing that!! It hasn’t
happened since they fixed it.