Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

All "My music" downloaded with "Available Offline" disappeared - iPhone 6S

All "My music" downloaded with "Available Offline" disappeared - iPhone 6S

Hi all, in last 6 month I have "downloaded" music in Spotify on my iPhone 6S iOS 9.3.2 - about 6 GB of music, because I am on project in West Africa, internet connection is here only as prepaid data and 6GB - just for your info - is about 30$. This week monday I run out of batery and my powerbank was also dry so tuesday when I got back home I have charged it and for some reason all my music with "Available Offline" switch on - which was really available offline till this moment was grayed our - arrow in circlu ikon was there but not green anymore. And I couldn`t listen to any music - rain season - bad or no reception due to often light outs. But in storage overwiev it looks like songs are still in phone, just the link to them got "spoiled" - at least I guess that app itself is not over 6 GB big. Do you have any idea or tip how to get it back if possible? To download it here again would be real pain, not talking about financial los... Thanks in advance

FullSizeRender 7.jpg
IMG_0790.PNG
Reply
0 Replies

Suggested posts