Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

An error occurred (try again)

An error occurred (try again)

Hello,

After upgrading to Spotify version 7.5.0.1023, I have had numerous issues with connecting, searching, and playing music as a Premium user. No matter what I do, whether it is under Browse, Discover, Radio, Search, Playlists, or my own user profile, I simply see the message "An error occured" and does not disappear no matter how many times I click the "try again" button. This occurs on both WiFi and cellular this happened after the latest update!

My Specifications:
Model: iPhone 7 (GSM)
iOS Version: 10.2
Spotify Version: 7.5.0.1023
Spotify Status: Premium

Thanks.
IMG_1472.PNG
Reply
1 Reply

Anyone ? How do I contact the support directly ?

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 5 years ago  in Social & Random