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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30860 Views

40 replies

9 likes

  • 30860 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95578 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293948 Views

60 replies

15 likes

  • 293948 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123859 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Solved!! radio starting automatically after playlist ends

I have a playlist that has one song on it that I listen to when I'm going to sleep. Starting a couple nights ago, after my playlist has ended, it automatically starts a radio station, so the music plays all night. How can I stop this?

Casual Listener

I have a playlist that has one song on it that I listen to when I'm going to sleep. Starting a couple nights ago, after my playlist has ended, it automatically starts a radio station, so the music pl...

kfryan

Casual Listener

1353 Views

4 replies

1 likes

  • 1353 Views
  • 4 replies
  • 1 likes

Latest update still broken

Just completed the latest update today on Spotify and still my playlist songs won't play in order when not on shuffle , can we please get a fix for this !!

Regular

Just completed the latest update today on Spotify and still my playlist songs won't play in order when not on shuffle , can we please get a fix for this !!

543 Views

0 replies

1 likes

  • 543 Views
  • 0 replies
  • 1 likes

Album skipping

Updated Spotify and now some albums play backwards, If I try to skip a song it skips the entire album and goes to the next.

Newbie

Updated Spotify and now some albums play backwards, If I try to skip a song it skips the entire album and goes to the next.

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

[iOS][Other] Notifications reliability

Please do something about the way Spotify delivers push notifications, they're not reliable, almost non existent. I just get a very brief email weekly with 2 or 3 things at most, which isn't ideal.

Casual Listener

Please do something about the way Spotify delivers push notifications, they're not reliable, almost non existent. I just get a very brief email weekly with 2 or 3 things at most, which isn't ideal.

345 Views

0 replies

0 likes

iOS
Other
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Won't allow me to log on as apprently I'm abroad but I am not

My Spotify says I have used up my 14 days abroad but I am not abroad and haven't used it abroad. I also have premium so shouldn't be a problem anyways! I've attached a screen shot of the problem.I have gone through all the steps the online help sugge...

Newbie

My Spotify says I have used up my 14 days abroad but I am not abroad and haven't used it abroad. I also have premium so shouldn't be a problem anyways! I've attached a screen shot of the problem. I ...

289 Views

0 replies

0 likes

  • 289 Views
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Login failed 404 error

App on my iphone will not allow me to log in, receiving 404 error. Reset passwords on Facebook and Spotify. Will not log me in using FB or Spotify account. Please help me.

Newbie

App on my iphone will not allow me to log in, receiving 404 error. Reset passwords on Facebook and Spotify. Will not log me in using FB or Spotify account. Please help me.

622 Views

0 replies

0 likes

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  • 0 replies
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Offline Tracks in a Public Playlist

Hey Guys, I have a question. When I follow a playlist from Spotify, and set this to my offline downloads, does it automatically delete that tracks which were deleted from Spotify on my iPhone, and download automaticallly the new ones? Or are the trac...

Casual Listener

Hey Guys, I have a question. When I follow a playlist from Spotify, and set this to my offline downloads, does it automatically delete that tracks which were deleted from Spotify on my iPhone, and do...

Bittencourt

Spotify Star

617 Views

3 replies

0 likes

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  • 3 replies
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Bug or hacked ?

Hey everyone !Its been a few days now since I have this strange notification on my phone. "Your account is being used somewhere else". I knew i logged on spotify with my ipad few weeks ago, so i decided to log out from every devices as the website ad...

Casual Listener

Hey everyone ! Its been a few days now since I have this strange notification on my phone. "Your account is being used somewhere else". I knew i logged on spotify with my ipad few weeks ago, so i de...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Data use in offline mode

Hi, I've started using spotify in my car through bluetooth connection with my iPhone. It appaers that even when I'm in offline mode spotify still uses data and it seems to me more then it should. I've read around that a small amount of data is still ...

Newbie

Hi, I've started using spotify in my car through bluetooth connection with my iPhone. It appaers that even when I'm in offline mode spotify still uses data and it seems to me more then it should. I'v...

434 Views

0 replies

0 likes

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App crashes after roughly 20 seconds

I updated the app last night and now everytime I open it, I can play music for about 20 minutes then the app crashes. I was hoping there may be some resolution so I don't have to delete it and redownload all my music.

Regular

I updated the app last night and now everytime I open it, I can play music for about 20 minutes then the app crashes. I was hoping there may be some resolution so I don't have to delete it and redown...

Dereksanborn

Regular

929 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Spotify starting radio when I search for song

After I search for a song on my iphone it plays that song and then decide on it's own that I want to listen to radio of similar songs. That is clearly not true and annoying as ** and I wonder how I turn this useless feature off? Thanks

Newbie

After I search for a song on my iphone it plays that song and then decide on it's own that I want to listen to radio of similar songs. That is clearly not true and annoying as ** and I wonder how I t...

Standyman

Newbie

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Solved!! How to temporarily don't show certain playlist?

Is it possible to temporarily don't show a playlist (like Christmas now) on my devices, without deleting them?

Newbie

Is it possible to temporarily don't show a playlist (like Christmas now) on my devices, without deleting them?

user-removed

Not applicable

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

notification is not working

hi deari have never seen any notification in my iphone, since i am get premium account , also all of push notifications are ON, please help mei miss all of new songs of my following artist

Casual Listener

hi dear i have never seen any notification in my iphone, since i am get premium account , also all of push notifications are ON, please help me i miss all of new songs of my following artist  

314 Views

0 replies

0 likes

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Playlist changed

So today I went on Spotify to listen to my "CURRENT" playlist on my phone, like per usual, and realized something different in with my playlist. The songs looked different and the cover for my playlist changed. Then I realized that the playlist count...

Newbie

So today I went on Spotify to listen to my "CURRENT" playlist on my phone, like per usual, and realized something different in with my playlist. The songs looked different and the cover for my playli...

Hubo

Community Legend

735 Views

1 replies

0 likes

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  • 1 replies
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iPhone switches listening device on its own

I'm on the family plan and if my two kids listen at the same time one playlist goes on to the other ones phone. If you click on the device list and select listen on this phone it works for 30 seconds and reverts to the other persons phone.

Newbie

I'm on the family plan and if my two kids listen at the same time one playlist goes on to the other ones phone. If you click on the device list and select listen on this phone it works for 30 seconds...

Hubo

Community Legend

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

notification not working

hello dearnotification not working, i have never seen any notification since i am premium member and this is major problem for me, please help me, i need it

Casual Listener

hello dear notification not working, i have never seen any notification since i am premium member and this is major problem for me, please help me, i need it

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

How do you remove filters on downloaded songs?

When I try to go to my downloaded playlists it says nothing to see remove filters, when I click on remove filters though nothing happens.

Roadie

When I try to go to my downloaded playlists it says nothing to see remove filters, when I click on remove filters though nothing happens.

jckinnick

Roadie

2503 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

settings on iphone

I simply cannot find settings on my iphone app. There are no horizontal lines in the top left or anyhwhere else. HELP!!

Newbie

I simply cannot find settings on my iphone app.  There are no horizontal lines in the top left or anyhwhere else.  HELP!!

MichaelJerzak

Composer

773 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes