Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 80051 Views
  • 19 replies
  • 37 likes
  • 80051 Views
  • 19 replies
  • 37 likes

How to not keep getting a deleted playlist

I am on an iPad. Deleted a Christmas playlist that I made, and it keeps coming back. Will play one song from other playlists, and back to Christmas HELP. I do not see an option to disable shuffle or an option to see what music is qued. If I reinstall...

  • Newbie
  • I am on an iPad. Deleted a Christmas playlist that I made, and it keeps coming back. Will play one song from other playlists, and back to Christmas HELP. I do not see an option to disable shuffle or ...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes

Stop Device Syncing on Premium

I've tried looking for this and I've only been able to find posts from years ago with no solution.So I've recently bought premium and my ipod keeps syncing with my laptop. Does anyone know how to make it stop?

  • Newbie
  • I've tried looking for this and I've only been able to find posts from years ago with no solution.So I've recently bought premium and my ipod keeps syncing with my laptop.  Does anyone know how ...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Free subscription won't let me turn off shuffle play

okay so my subscription for spotify is free, it is included in my carrier service. just recently like a fee hours ago, i can't turn of shuffle play anymore which is weird because i have always been a free user but i never had this problem before. eve...

  • Newbie
  • okay so my subscription for spotify is free, it is included in my carrier service. just recently like a fee hours ago, i can't turn of shuffle play anymore which is weird because i have always been a...
  • Janaehill60
  • Newbie
  • 20870 Views
  • 4 replies
  • 1 likes
  • 20870 Views
  • 4 replies
  • 1 likes

Download errors

My I phone 6 keeps giving me on spotify "Download error. Downloading has stopped because there's no space left on this device". Do i have to delete all playlists and start again? Once I create playlists, do I have to select download to avoid data usa...

  • Casual Listener
  • My I phone 6 keeps giving me on spotify "Download error. Downloading has stopped because there's no space left on this device". Do i have to delete all playlists and start again? Once I create playli...
  • Robweb1
  • Casual Listener
  • 449 Views
  • 2 replies
  • 0 likes
  • iOS
  • 449 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes on all my iOS Devices

I changed nothing, but today Spotify crashes on all my iOS Devices (iPhone 6s and iPad Air 2 both iOS 10). Spotify works on macOS and Android. I tried to reinstall the app, reboot devices... nothing helps.

  • Casual Listener
  • I changed nothing, but today Spotify crashes on all my iOS Devices (iPhone 6s and iPad Air 2 both iOS 10). Spotify works on macOS and Android.   I tried to reinstall the app, reboot devices......
  • strrrr
  • Casual Listener
  • 1373 Views
  • 4 replies
  • 0 likes
  • 1373 Views
  • 4 replies
  • 0 likes

Old Spotify version on my IPhone 6s+. Why dont my account load the newest Spotify IOS version?

If I use another account than my Facebook Spotify premium account it shows navigation in the lower Navbar. And not in the sidebar. I want that to happen on my reel account. Please do something in your backend Spotify!

  • Newbie
  • If I use another account than my Facebook Spotify premium account it shows navigation in the lower Navbar. And not in the sidebar. I want that to happen on my reel account. Please do something in you...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Help with downloading Spotify playlists

New to Spotify and wondering how common it is for the "waiting to download" message to sit for well over an hour when trying to download a Spotify playlist?I'm online, have downloaded albums and other playlists...but 2 are just sitting there and noth...

  • Casual Listener
  • New to Spotify and wondering how common it is for the "waiting to download" message to sit for well over an hour when trying to download a Spotify playlist? I'm online, have downloaded albums and ot...
  • Marmee
  • Casual Listener
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!! How do I delete songs off of my playlists in the newest version of spotify?

It won't allow me to slide and delete songs or edit my playlists. How do I fix this or is there another way to delete songs?

  • Regular
  • It won't allow me to slide and delete songs or edit my playlists. How do I fix this or is there another way to delete songs?
  • booradley69
  • Newbie
  • 54341 Views
  • 17 replies
  • 0 likes
  • 54341 Views
  • 17 replies
  • 0 likes

Solved!! Spotify is closing abruptly

My Spotify randomly decides to turn off in the middle of me using the app. What does this mean? How do I fix it? Thanks

  • Newbie
  • My Spotify randomly decides to turn off in the middle of me using the app. What does this mean? How do I fix it? Thanks
  • Dreadlord
  • Community Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Lost all my playlists

I turn off my phone my phone due to a meeting when I turned it back on and went to go play Spotify I could not login and when I did login all my playlist disappeared in my premium membership it's not showing I don't know what happened can any one hel...

  • Newbie
  • I turn off my phone my phone due to a meeting when I turned it back on and went to go play Spotify I could not login and when I did login all my playlist disappeared in my premium membership it's not...
  • ErikG
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

cant but spotify

i have an issue with buying spotify. the page itself is not loading. im did that from different devices and almost every day but still cant load that page to do my payment. have this loading thing nonstop

  • Newbie
  • i have an issue with buying spotify. the page itself is not loading. im did that from different devices and almost every day but still cant load that page to do my payment. have this loading thing no...
  • ErikG
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

same issues have been going on for years - why?

I see that this problem has been going on for years, with other users. This is what I do not understand. Why wouldn't Spotify try to correct this? Spotify on my iPhone 6 is constantly crashing. It is connected to my Macbook Air, while I am trying to ...

  • Roadie
  • I see that this problem has been going on for years, with other users.   This is what I do not understand. Why wouldn't Spotify try to correct this?   Spotify on my iPhone 6 is constant...
  • musiccornercv
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

6.8.0 update stuck on login screen

I just updated to the newest version and I'm having issues where the LOGIN button is unresponsive. Have tried uninstalling, reinstalling but I'm still unable to login to the app. Any suggestions??

  • Newbie
  • I just updated to the newest version and I'm having issues where the LOGIN button is unresponsive. Have tried uninstalling, reinstalling but I'm still unable to login to the app. Any suggestions??
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Premium

I just aid my premium, but it's still saying free

  • Newbie
  • I just aid my premium, but it's still saying free
  • user-removed
  • Not applicable
  • 421 Views
  • 5 replies
  • 0 likes
  • 421 Views
  • 5 replies
  • 0 likes

Trial and premium

Hi!I just accepted today to try the 7 day trial. I saw, after it, that I can have 1 month free and then decide what to do. So I put my credit card number and it says it's going to update on the 20th of January, and that I'll be charged by $ 0.00.Does...

  • Newbie
  • Hi! I just accepted today to try the 7 day trial. I saw, after it, that I can have 1 month free and then decide what to do. So I put my credit card number and it says it's going to update on the 20t...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Never-ending Offline issue feedback

Premium member here. My cable company fixed my home wireless today and it is lightning fast. It's so great to finally have a fast connection! But Spotify still constantly goes offline. Customer service keep giving people the same useless info which d...

  • Roadie
  • Premium member here. My cable company fixed my home wireless today and it is lightning fast. It's so great to finally have a fast connection! But Spotify still constantly goes offline. Customer servi...
  • Theothistle
  • Roadie
  • 467 Views
  • 2 replies
  • 0 likes
  • offline issue
  • 467 Views
  • 2 replies
  • 0 likes

Local Files

I recently got Spotify Premium and I downloaded a song on my computer that wasn't in spotify. I could play it on my computer but when I try to listen to it on my phone it doesn't work. It shows up on the playlist and it says I have to download it but...

  • Newbie
  • I recently got Spotify Premium and I downloaded a song on my computer that wasn't in spotify. I could play it on my computer but when I try to listen to it on my phone it doesn't work. It shows up on...
  • bds123123
  • Casual Listener
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Solved!! The Songs portion of my library went from +2,000 songs to 0 songs. Help!

I've been using Spotify on iOS exclusively for a couple of years now. Sometime in the last month or so, all of the songs in the Songs portion of "Your Library" disappeared. I still have all of my Albums (hundreds) and all of my Artists (dozens), and ...

  • Casual Listener
  • I've been using Spotify on iOS exclusively for a couple of years now. Sometime in the last month or so, all of the songs in the Songs portion of "Your Library" disappeared. I still have all of my Alb...
  • cemorganiii
  • Casual Listener
  • 703 Views
  • 3 replies
  • 0 likes
  • 703 Views
  • 3 replies
  • 0 likes

Solved!! iOS10 Control Center & Spotify Connect - No Controls

Hey Guys,there seems to be a Problem with the Spotify Controls in the iOS 10 Control Center if Spotify Connect is enabled (In my Case: streaming to pioneer vsx-528 from iphone 7 via spotify connect). If you disable Spotify Connect, the Spotify Contro...

  • Casual Listener
  • Hey Guys, there seems to be a Problem with the Spotify Controls in the iOS 10 Control Center if Spotify Connect is enabled (In my Case: streaming to pioneer vsx-528 from iphone 7 via spotify connect...
  • Hubo
  • Community Legend
  • 2429 Views
  • 4 replies
  • 0 likes
  • 2429 Views
  • 4 replies
  • 0 likes

Solved!! No album art on lock screen when casting

Hi, I use Spotify on IOS 9.0.2, version 4.3.01426. When I listen to music on my iPhone I have album art and all controls (prev/next, pause). When I start casting to my Chromecast lock screen turns to regular lock screen. When I swipe up to get contro...

  • Regular
  • Hi,   I use Spotify on IOS 9.0.2, version 4.3.01426.   When I listen to music on my iPhone I have album art and all controls (prev/next, pause). When I start casting to my Chromecast lo...
  • user-removed
  • Not applicable
  • 1842 Views
  • 3 replies
  • 0 likes
  • iOS
    lock screen
  • 1842 Views
  • 3 replies
  • 0 likes