App Freezes

[Dyvin_marez]

Has anyone had any problems on the IPhone 7 plus, I download the app and the icon is not responsive when clicking on it. I then close the app and then it will open however I click to type in my email and password and it's unresponsive again!!!!!! When is does work, Spotify doesn't play the song I picked nor does it turn the selection green to show that it is the current song selected. It also doesn't load any of my playlist I will be waiting forever for it to load (just has the 3 loading dots) beyond frustrated might cancel my subscription

[Bittencourt]

Hi, @Dyvin_marez!

Please uninstall your Spotify app, then force restart your iPhone and install again to see if it works.

How to force restart

You should force restart your iPhone, iPad, or iPod touch as a last resort, and only if it's not responding. Follow these steps to force restart your device:

• On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.