Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • parkerfor2
  • Visitor
  • 7456 Views
  • 9 replies
  • 21 likes
  • 7456 Views
  • 9 replies
  • 21 likes

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 17255 Views
  • 1 replies
  • 2 likes
  • 17255 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 92014 Views
  • 125 replies
  • 34 likes
  • 92014 Views
  • 125 replies
  • 34 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 21994 Views
  • 8 replies
  • 0 likes
  • 21994 Views
  • 8 replies
  • 0 likes

How to get Spotify premium back

I had Spotify premium free with my vodaphone package but I had to wipe my phone today and it's lost all passwords I've tried resetting it back it's just saying free I've text ENTERTAINMENT to 97613 and it took me to the vodaphone site and said I had ...

  • Newbie
  • I had Spotify premium free with my vodaphone package but I had to wipe my phone today and it's lost all passwords I've tried resetting it back it's just saying free I've text ENTERTAINMENT to 97613 a...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Why will some MP3 files refuse to sync offline?

I recently upgraded to the new iPhone 7 Plus, and restored my apps from the previous iPhone 6, including Spotify. Most everything is working, however, a few of my local files refuse to sync. They are all in MP3 format. My iPhone is on the same Wifi n...

  • Music Fan
  • I recently upgraded to the new iPhone 7 Plus, and restored my apps from the previous iPhone 6, including Spotify.    Most everything is working, however, a few of my local files refuse to...
  • 272 Views
  • 0 replies
  • 0 likes
  • iphone
    local files
    offline sync
  • 272 Views
  • 0 replies
  • 0 likes

Solved!! Spotify updated but the navigation bar is still on the left

My spotify is up to date (I even tried reinstalling it) but the navigatiom bar is still on the left not on the bottom.When i relog into a friends account it appears on the bottom and when i log back into mine its on the side.There is absolutely no re...

  • Casual Listener
  • My spotify is up to date (I even tried reinstalling it) but the navigatiom bar is still on the left not on the bottom. When i relog into a friends account it appears on the bottom and when i log bac...
  • Maxim
  • Spotify Star
  • 403 Views
  • 5 replies
  • 0 likes
  • 403 Views
  • 5 replies
  • 0 likes

Miss songs on iPad after creating an own playlist w. songs not available at Spotify

Hey guys, I created an own playlist with a lot of tracks available on Spotify. Nevertheless some tracks were'nt available, therefore I imported them on my own via the Mac OS Spotify App and added them to my playlist. Then I downloaded the whole playl...

  • Casual Listener
  • Hey guys,   I created an own playlist with a lot of tracks available on Spotify. Nevertheless some tracks were'nt available, therefore I imported them on my own via the Mac OS Spotify App and ...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Premium account - downloaded songs don't play

I've had a premium account with an iphone 7+ 128gb with plenty of space. I've got about 1300 songs on a downloaded playlist (confirmed downloads) and more often than not, 2 out every 5 songs don't load or play... they just stay at 0.00s instead of lo...

  • Casual Listener
  • I've had a premium account with an iphone 7+ 128gb with plenty of space.  I've got about 1300 songs on a downloaded playlist (confirmed downloads) and more often than not, 2 out every 5 songs do...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Plays song then starred track

Hi Guys, my Spotify is driving me nuts. I try listening to an album but instead of playing the next song on the album it plays a song from my starred track and stays on my starred tracks then. Hhhhhhelp please

  • Newbie
  • Hi Guys, my Spotify is driving me nuts. I try listening to an album but instead of playing the next song on the album it plays a song from my starred track and stays on my starred tracks then. Hhhhhh...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Os dependentes da conta familiar sumiram

Tenho um plano familiar com 4 pessoas estava funcionando perfeitamente. A partir de ontem a conta deles não é mais premium. PQ?

  • Newbie
  • Tenho um plano familiar com 4 pessoas estava funcionando perfeitamente. A partir de ontem a conta deles não é mais premium. PQ?
  • 285 Views
  • 0 replies
  • 2 likes
  • 285 Views
  • 0 replies
  • 2 likes

Using Premium, there is no "downloaded" button on my library

I use iphone 6 and the premium version and I can not see the music that I downloaded before on the library section. My friend is using iphone 6 plus and he can see the downloaded button on library.

  • Casual Listener
  • I use iphone 6 and the premium version and I can not see the music that I downloaded before on the library section. My friend is using iphone 6 plus and he can see the downloaded button on library.
  • Hubo
  • Community Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Solved!! Reorder songs in playlist on iPad

IPAD Mini 4, newest Spotify app (updated in last few weeks - but problem has been longer). I want to reorder songs in a playlist 'by most recent first'. At the moment, it doesn't give any option to reorder songs in a playlist, and so the 'most recent...

  • Casual Listener
  • IPAD Mini 4, newest Spotify app (updated in last few weeks - but problem has been longer).   I want to reorder songs in a playlist 'by most recent first'. At the moment, it doesn't give any op...
  • abilea
  • Roadie
  • 9274 Views
  • 5 replies
  • 0 likes
  • 9274 Views
  • 5 replies
  • 0 likes

Solved!! Spotify can't open this type of link on this device.

Hey all... Using spotify on iPhone 6. Never experienced the issue before today. Just recently updated spotify. When I go under the music tab, and then try and select a genre (any genre) by the picture/icon for it spotify gives me and error saying:Cou...

  • Casual Listener
  • Hey all... Using spotify on iPhone 6. Never experienced the issue before today. Just recently updated spotify. When I go under the music tab, and then try and select a genre (any genre) by the pictur...
  • EvelynSabety
  • Newbie
  • 86681 Views
  • 5 replies
  • 6 likes
  • 86681 Views
  • 5 replies
  • 6 likes

Spotify storage expands on iPhone even when no downloading songs

From a WiFi guy: If I don't download any songs on my iPhone, and only create playlists and save certain albums in full and follow certain artists, why does Spotify app gobble up more storage on my iPhone? Wouldn't need for more storage arise only if ...

  • Newbie
  • From a WiFi guy:  If I don't download any songs on my iPhone, and only create playlists and save certain albums in full and follow certain artists, why does Spotify app gobble up more storage on...
  • abilea
  • Roadie
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Spotify not working at all

It won't let me play any music at all on any device I've tried to log in on it will only let me shuffle play and even though I have Spotify premium it won't let me download any music

  • Newbie
  • It won't let me play any music at all on any device I've tried to log in on it will only let me shuffle play and even though I have Spotify premium it won't let me download any music
  • abilea
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Saved music

Hello, my app logged itself out and then when I logged back in all my saved music has gone? I pay for premium I have contacted Spotify but they do nothing! Does anyone know how or why this happened and if it can be reserved? I had too many songs to r...

  • Newbie
  • Hello, my app logged itself out and then when I logged back in all my saved music has gone? I pay for premium I have contacted Spotify but they do nothing! Does anyone know how or why this happened a...
  • abilea
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Shuffle play repeating songs too often

I have a 290 song playlist that I just recently totally randomized because I was having the same problem of songs repeating too often. Then today in a span of about 25 songs, I heard the same song play twice. A song should not repeat until every song...

  • Roadie
  • I have a 290 song playlist that I just recently totally randomized because I was having the same problem of songs repeating too often. Then today in a span of about 25 songs, I heard the same song pl...
  • TwistyMcNuts
  • Newbie
  • 14363 Views
  • 37 replies
  • 5 likes
  • 14363 Views
  • 37 replies
  • 5 likes

Solved!! lost devices

I've been using Spotify premium for 6 months and have two remote devices connected. One is with Chromecast on a TV and the other is with Chromecast audio through my sound system. Worked great until today when both devices no longer show up in my Spot...

  • Casual Listener
  • I've been using Spotify premium for 6 months and have two remote devices connected.  One is with Chromecast on a TV and the other is with Chromecast audio through my sound system.  Worked g...
  • deanC6
  • Casual Listener
  • 1222 Views
  • 2 replies
  • 0 likes
  • 1222 Views
  • 2 replies
  • 0 likes

Crashing random a lot

My spotify on Iphone is crashing a lot recently.  ANy suggestions?  

  • Newbie
  • My spotify on Iphone is crashing a lot recently.  ANy suggestions?  
  • Hubo
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Sync Album Collection between Devices not Working

I have found that Album Collections do not sync between devices unless you restart the app. This has been going on for years. I did not mention it because I figured that someone would notice and correct this error. In order to see the error for yours...

  • Gig Goer
  • I have found that Album Collections do not sync between devices unless you restart the app.  This has been going on for years.  I did not mention it because I figured that someone woul...
  • feelikeastrangr
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Spotify will not post my music on Facebook

For months now I have tried to figure out why my Spotify will not post the music I am listening to at the time To my Facebook timeline for others to see. Yes I have checked my settings on both sides. You have no updated information about this subject...

  • Casual Listener
  • For months now I have tried to figure out why my Spotify will not post the music I am listening to at the time To my Facebook timeline for others to see. Yes I have checked my settings on both sides....
  • Dreadlord
  • Community Legend
  • 414 Views
  • 3 replies
  • 0 likes
  • (iOS)
  • 414 Views
  • 3 replies
  • 0 likes

Carplay app

How do I ensure the carplay app only plays music already downloaded to my library on my ios device??On the desktop and ios app there is a green symbol to indicate a downloaded song/album/playlist.Thanks for your help,....

  • Casual Listener
  • How do I ensure the carplay app only plays music already downloaded to my library on my ios device?? On the desktop and ios app there is a green symbol to indicate a downloaded song/album/playlist. ...
  • Reflux_
  • Community Legend
  • 304 Views
  • 1 replies
  • 2 likes
  • 304 Views
  • 1 replies
  • 2 likes