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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Letras de canciones

Buenas tardes, Espero se encuentren bien sólo quiero saber si alguien, sabe cuando estará disponible la opcion de visualizar las letras de las canciones o si definitivamente nunca estarán. Espero puedan apoyarme y gracias por su atención.

  • Newbie
  • Buenas tardes, Espero se encuentren bien sólo quiero saber si alguien, sabe cuando estará disponible la opcion de visualizar las letras de las canciones o si definitivamente nunca estarán. Espero pue...
  • villamaury
  • Newbie
  • 917 Views
  • 5 replies
  • 1 likes
  • 917 Views
  • 5 replies
  • 1 likes

Volume Output in Car Bluetooth Low

Does anyone else find the volume output of Spotify when using over bluetooth in the car is super low? Mine maxes out much quieter than I normally listen to music. It just started doing this. Any help appreciated!

  • Casual Listener
  • Does anyone else find the volume output of Spotify when using over bluetooth in the car is super low? Mine maxes out much quieter than I normally listen to music. It just started doing this. Any help...
  • jean3601
  • Community Legend
  • 8651 Views
  • 3 replies
  • 0 likes
  • 8651 Views
  • 3 replies
  • 0 likes

Superuser Contribution Files not showing up on my phone, but they work fine on my laptop.

I downloaded several songs to Spotify and they work fine on my laptop, but they don't even show up on my phone. Sometimes, I'll skip through songs on a playlist the files are on, and they'll show up for a second before switching to a different song, ...

  • Casual Listener
  • I downloaded several songs to Spotify and they work fine on my laptop, but they don't even show up on my phone. Sometimes, I'll skip through songs on a playlist the files are on, and they'll show up ...
  • mtully7
  • Newbie
  • 458 Views
  • 3 replies
  • 0 likes
  • 458 Views
  • 3 replies
  • 0 likes

Downloaded songs

Hi, the songs in my Discover Weekly playlists are automatically downloanded to my phone however once Monday rolls around they are gone. Is it possible these songs get saved somewhere since they were downloaded or are they gone for good and I need to ...

  • Casual Listener
  • Hi, the songs in my Discover Weekly playlists are automatically downloanded to my phone however once Monday rolls around they are gone. Is it possible these songs get saved somewhere since they were ...
  • ToolboxT
  • Roadie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

SPOTIFY fix this PROBLEM!

This is my attempt to get through to Spotify about what I think is the #1 problem with it. We all know it and dislike it. Yes it is CACHE. Cmon Spotify. Do I really need to uninstall the app and reinstall it whenever I use up all my space? What is so...

  • Gig Goer
  • This is my attempt to get through to Spotify about what I think is the #1 problem with it.  We all know it and dislike it.  Yes it is CACHE.  Cmon Spotify.  Do I really need to un...
  • wriverajr23
  • Newbie
  • 5563 Views
  • 12 replies
  • 9 likes
  • 5563 Views
  • 12 replies
  • 9 likes

Solved!! Songs I don't want

Noticed recently on Spotify that on iOS a playlist will play fine, however after completing all songs from the playlist it will begin to play songs I've never heard and don't want. How can I stop this? Device is a iPhone SE and I have premium

  • Casual Listener
  • Noticed recently on Spotify that on iOS a playlist will play fine, however after completing all songs from the playlist it will begin to play songs I've never heard and don't want. How can I stop thi...
  • Whatever39
  • Casual Listener
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Cant Scrobble

Don't know what happened, but last fm scrobbles are not working for me. Tried to turn offline mode on and off but got no luck. Also retyped user and pass from last fm.Is this happening with anyone else?

  • Newbie
  • Don't know what happened, but last fm scrobbles are not working for me. Tried to turn offline mode on and off but got no luck. Also retyped user and pass from last fm. Is this happening with anyon...
  • adriank1410
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Premium

Hallo,Ich habe mich bei DM Spotify Premium für einen Monat gekauft.Nach PIN Eingabe wurde mir angezeigt, dass es noch bis zum 7.3.2017 freigeschaltet ist. Wenn ich über den Lapotop auf mein Konto gehe wird das auch so angezeigt, aber über mein IPohne...

  • Newbie
  • Hallo, Ich habe mich bei DM Spotify Premium für einen Monat gekauft. Nach PIN Eingabe wurde mir angezeigt, dass es noch bis zum 7.3.2017 freigeschaltet ist. Wenn ich über den Lapotop auf mein Konto...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Download Limit

I am getting constant errors about having downloaded too many songs. I am paying for Premium, but I understand there are limits. Now, if you'll politely tell me where I can remove the things I have downloaded, I will happily clear that list so that I...

  • Newbie
  • I am getting constant errors about having downloaded too many songs. I am paying for Premium, but I understand there are limits. Now, if you'll politely tell me where I can remove the things I have d...
  • adriank1410
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Radio spotify

Cada vez que termina una playlist se pone directamente la radio. ¿Cómo puedo hacer para que eso no pase?

  • Casual Listener
  • Cada vez que termina una playlist se pone directamente la radio. ¿Cómo puedo hacer para que eso no pase?
  • Erika
  • Roadie
  • 469 Views
  • 3 replies
  • 0 likes
  • 469 Views
  • 3 replies
  • 0 likes

Superuser Contribution No se pasan las canciones

Gente, tengo PREMIUM, y las canciones de las listas no se me pasan solas, terminan dos segundos antes y ahi quedan, tengo que estar cambiando yo de cancion a mano.. tienen idea de q puede ser? Ya desinstale e instale varias veces.

  • Newbie
  • Gente, tengo PREMIUM, y las canciones de las listas no se me pasan solas, terminan dos segundos antes y ahi quedan, tengo que estar cambiando yo de cancion a mano.. tienen idea de q puede ser? Ya des...
  • Erika
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Daily Mix.

I can't find the option to like or ban a song from my daily mix. Have reinstalled app. Supposedly there are a heart and a circle with a line through but I can't see them. Probably going to feel stupid when told hoe to do it, but driving me nuts. Than...

  • Casual Listener
  • I can't find the option to like or ban a song from my daily mix.  Have reinstalled app. Supposedly there are a heart and a circle with a line through but I can't see them. Probably going to feel...
  • Hubo
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • 339 Views
  • 3 replies
  • 0 likes

issues on Apple devices

Here are the problem: whatever i saved the music on web, it's doesn't sync with my mac and iOS. I have save some songs from a certain artist like Pitbull. after playing 5 tracks, it will go now to the radio of Pitbull and later to the other artist. w...

  • Regular
  • Here are the problem:   whatever i saved the music on web, it's doesn't sync with my mac and iOS.   I have save some songs from a certain artist like Pitbull. after playing 5 tracks, it...
  • Erika
  • Roadie
  • 509 Views
  • 3 replies
  • 0 likes
  • mac ios apple iphone ipad web windows sync problem error
  • 509 Views
  • 3 replies
  • 0 likes

Albums deleted after update

There has been no sufficient discussion I can find as to why the app deletes downloaded albums after an iOS update, or how to rectify.Why would the app be designed this way??

  • Newbie
  • There has been no sufficient discussion I can find as to why the app deletes downloaded albums after an iOS update, or how to rectify. Why would the app be designed this way??
  • Bittencourt
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • album missing
    Update bug across multiple platforms
    Upgrade premium
  • 439 Views
  • 1 replies
  • 0 likes

Spotify not working at all

Spotify app on iPad says it is not connected to the internet although the device is connected and every other app can use the internet. Spotify on my Windows computer will not open at all so I tried to delet it and reinstall but the site where it giv...

  • Newbie
  • Spotify app on iPad says it is not connected to the internet although the device is connected and every other app can use the internet. Spotify on my Windows computer will not open at all so I tried ...
  • Bittencourt
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 351 Views
  • 1 replies
  • 0 likes

Recovering Playlists

1. Log on to Spotify on a web browser2. There will be a "Recover Playlists" tab and go to that.3. There will be a list of playlist that were deleted and just click the option for "recover"

  • Casual Listener
  • 1. Log on to Spotify on a web browser 2. There will be a "Recover Playlists" tab and go to that. 3. There will be a list of playlist that were deleted and just click the option for "recover"
  • MartinStoichkov
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Solved!! Unable to log in

I have attempted to log into my account using my new iphone 7 via the Spotify app. I click LOG IN but receive a message to say I already have an account with the email address. (Please note: I am not selecting sign up) I logged out of Spotify with my...

  • Casual Listener
  • I have attempted to log into my account using my new iphone 7 via the Spotify app. I click LOG IN but receive a message to say I already have an account with the email address. (Please note: I am not...
  • Quinlan38
  • Casual Listener
  • 330 Views
  • 2 replies
  • 0 likes
  • 330 Views
  • 2 replies
  • 0 likes

Solved!! How to avoid spotify to play a radio after playlist is finished

Recently Spotify starts playing a radio based on my favorite playlist when this playlist is finished and the repeat function is switched off. How can I turn that feature off. It annoys me.

  • Music Fan
  • Recently Spotify starts playing a radio based on my favorite playlist when this playlist is finished and the repeat function is switched off. How can I turn that feature off. It annoys me.
  • mausi121
  • Music Fan
  • 650 Views
  • 2 replies
  • 0 likes
  • 650 Views
  • 2 replies
  • 0 likes

Discover Weekly

I understand that Dicsover Weekly is based on your listening history.When private mode is on is your listening history switched off?ThanksJames

  • Regular
  • I understand that Dicsover Weekly is based on your listening history. When private mode is on is your listening history switched off? Thanks James
  • MartinStoichkov
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! iPhone app can't find playlists

Yesterday morning I suddently had problems with Spotify on my iPhone. I use it every day in my car, and have a lot of playlists. The app didn't show any playlists - I tried to log out and in again without any result. At home, my iPad didn't have the ...

  • Music Fan
  • Yesterday morning I suddently had problems with Spotify on my iPhone. I use it every day in my car, and have a lot of playlists. The app didn't show any playlists - I tried to log out and in again wi...
  • Oldracer85
  • Newbie
  • 5004 Views
  • 9 replies
  • 0 likes
  • 5004 Views
  • 9 replies
  • 0 likes