App closes on iPhone

Alejandrarus · 2018-08-09

Free/Premium

Country

USA

Device

iPhone 6s

Operating System

ios 11.4.1

My Question or Issue

I updated my app as here was a new update available, now when I try to open it it shows a pop up that says cancel in the left corner then my app closes down completely.

Billy-J · 2018-08-10

Hey @Alejandrarus,

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next 😊

Billy-JSpotify Star

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