Spotify app crashing repeatedly on iPhone. Clean reinstall ineffective.

[hughbob92]

This started happening out of the blue. I have tried doing a clean reinstall of the app twice now as outlined on the community website: https://community.spotify.com/t5/FAQs/Perform-a-clean-reinstall-of-the-app/ta-p/4746485 However, this has not fixed my problem. I am able to listen to about 30 seconds of a song before my app crashes. When I reopen it shows the song up to play but no time elapsed. It seems that when I keep the app running in the foreground of my iphone the song will play for longer, but it will inevitably crash. I don't know why I pay for premium for this.

[Dennis6101990leon]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello,  healthinsurancemarket

I’ve been experiencing an issue with my Spotify app on my iPhone, where it keeps crashing unexpectedly. I’ve tried some basic troubleshooting steps like updating the app and clearing the cache, but the problem persists.

The app tends to crash when I’m in the middle of streaming music or browsing through playlists. It’s quite frustrating as it interrupts my listening experience. I’ve noticed this happens more often when my phone’s battery is low or when I have multiple apps running in the background.  

Has anyone else faced this issue? If so, how did you manage to resolve it? Any advice or tips would be greatly appreciated!

I hope the information may helps you. 

[MateusM]

Hey there @Dennis6101990leon! Welcome to the Community! 🙂 

Since you already tried a clean reinstall and the issue is still there, could you check if the Spotify app is up to date by looking for any pending updates in the App Store?

Can you also try logging in on another iOS device from a relative or friend and trying to reproduce the same behavior?

Looking out to your reply.
/Mateus

[AlejaR]

Hey there @hughbob92,

Thanks for posting in the Community and welcome. 

In this case, we'd suggest you turn on the Background App Refresh feature for Spotify. To do it, go to the settings of the device, and locate Spotify. Open the settings for the app and make sure the Background App Refresh is toggled on there.
 

If the above doesn't do the trick, then we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen if you open a different account on your device? You can ask for the account of a relative or a friend to open it on your device and check.
• Does this happen when playing specific content or does it happen regardless of what you're playing? 

Keep us in the loop!

[hughbob92]

I logged out and tried another friends account as you suggested. The issue disappeared completely. I listened for over an hour. I then logged back into my account, and the issue immediately resurfaced. So it seems to be tied to my Spotify account specifically. 

[AlejaR]

Hey there @hughbob92,

Thanks for keeping us in the loop!

It's possible this behavior is linked to your account, as you mentioned. In that sense, we'd like to check, does this happen when you open your account on a different mobile device? You can ask for the mobile device of a relative or a friend to open your account there and check. That way we can better isolate this behavior.

If this behavior is not present on a different mobile device, then please send us what we mentioned above:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen when playing specific content or does it happen regardless of what you're playing?

We'll be on the lookout.

[hughbob92]

Yes the above did not work.

IOS Version 17.6.1

Model Name: Iphone 14 Pro

Spotify Version: 8.9.76.516

This happens regardless of what I am playing when I am online. However, I just tried going into offline mode and playing something I had downloaded. There were no issues there.

[jordanseery]

I am having the same issue

[AlejaR]

Hey folks,

Thanks for your reply and for the info shared. 

@hughbob92, since you mentioned a different account is working as expected on your mobile device, we'd like to gather additional information about your account. Just to confirm, have you saved more than 10,000 songs on your playlists and Liked Songs? If yes, it'd be important for us to add some insights.

Keep in mind there's a limit of 10,000 songs that you can save in both your playlists and Liked Songs. Having this limit can ensure the proper functioning of the app. When passing it, it's expected to experience issues as this is one of the limitations. Remember this also would mean you device using more resources to functioning properly.

We'd suggest creating a new account and, if you'd like, you can transfer your library there by following these steps, but always remember what we mentioned above.

@jordanseery, we'd suggest you turn on the Background App Refresh feature for Spotify as we mentioned above.
 

If the above doesn't do the trick, then we'd like to gather some additional info. Please send us:

• The make/model and OS of the affected device.
• The exact Spotify version you're running there.
• Does this happen if you open a different account on your device? You can ask for the account of a relative or a friend to open it on your device and check.

Keep us in the loop!

[McTravvy]

Spotify constantly crashes after a few seconds or minutes of any song. Seems to make my battery quite warm could feel it in my pocket at work today getting warm had to take my phone out for a bit to let it cool down. App crashes also while connected to the car after a few seconds of a song playing

Australia
Spotify Premium
iPhone 15 Pro
latest ios
latest spotify update
have background refresh of apps turned on
have uninstalled and re-installed up
have cleared cache within app
have logged out and logged back in
have turned phone on and off
have closed app and re-opened app

the issue they said is fixed is clearly not fixed as it is still happening

[nathan0999]

I recently started having problems with the Spotify app on my iphone. I have so far used spotify with bluetooth in my car as well as wired carplay and had this issue.
The issue itself is this: I play a song, it plays for a while, then suddenly stops. it doesnt pause it just completely crashes. When I have the phone unlocked and the app open this does not happen. Once I go back in and restart playback it doesnt continue from the point where it crashed instead it continues from an earlier point in the song. This doesnt happen at any specific interval although i feel like it usually would happen between 30 seconds to 1 minute 30 seconds
App version 8.9.78.544

[McTravvy]

Been having the same issue with carplay and using a bluetooth speaker. Also seems to make my battery on my phone get warm. Hopefully this can be resolved ASAP

[Kylethedork]

I have the same problem as nathan0999. It's not because of low battery mode. 

App version 8.9.82.628

[Eni]

Hey folks, 

Thanks for getting in touch about this. 

If you're still experiencing this issue, could you send us all the info @AlejaR asked for previously? Also, make sure you're running the latest update of the app. 

We'll be on the lookout.

[bentindall]

i have tried all the troubleshooting solutions and mine still crashes, overheats, and drains battery. I have tried logging into a different account on my phone and it still does it. 

Device: iPhone 16 Pro

App Version: 8.9.84.543

[AlejaR]

Hey there @bentindall,

Thanks for your reply here and for the info shared.

As mentioned above, we'd suggest you try the following:

• Perform a clean reinstall. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this issue. You can see the steps for a clean reinstall here.
• Disable Background App Refresh option, as it can help to improve your iPhone's battery life and performance

If the above doesn't do the trick, we'd like to gather the following info:

• Does this happen when using other apps?
• Did you notice if this started to happen after a specific event, such as an OS update?
• Does this happen when playing specific content or does it happen regardless of what you're playing?

Keep us in the loop!

[bentindall]

i have tried the clean reinstall and turning off background app refresh. neither of these work. 

1. This does not happen with other apps

2. I noticed it started happening about 2 months ago

3. It happens regardless of what im playing

[AlejaR]

Hey there @bentindall,

Thanks for your reply and for the info shared. 

Just to confirm, does this happen if you change the internet connection you're using? Does this happen over WiFi? 3G/4G? Both? Give it a try and let us know if changing the connection makes any difference.

We'd like to continue gathering info:

• Please send us the exact Spotify version you're running on your device.
• Does this happen if you open a different account on your device? You can ask for the account of a relative or a friend to open it on your device and check.

Keep us in the loop!

[lucoade]

Are you ever going to sort this out? 10,000 songs might have seemed like a lot in 2009 but you need to drag Spotify kicking and screaming into 2025 already. It’s like I’m being punished for extensively using the service and paying for it for 15 years like a sucker while people who go through burner accounts like toilet paper enjoy optimal functionality.

[bentindall]

this issue doesnt occur when im on wifi. it only happens when im not on wifi.

- spotify version: 8.9.86.419

- i logged into a friends account and it still crashes