App crashing on iPhone X

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App crashing on iPhone X

Splat140
Casual Listener

 

Plan

Premium

Country

AUS

Device

IPhone X 

Operating System

iOS 12.4

 

upon updating the app on my phone the app now keeps crashing every time I try to skip songs. I have tried turning off the phone, updating the app, deleting the app and reloading. The app seems to work ok until I import a playlist from Apple Music. As soon as that playlist is imported the app crashes continually and won’t allow me to skip songs or change between playlists. Any function in the app causes it to crash. The Spotify version is 8.5.19.947

 

11 Replies

Re: App crashing on iPhone X

Rock Star 16
Rock Star 16

Hey @Splat140, welcome to the Community.

Hope you're doing great!

How are you trying to import that playlist from AM?

 

Thanks :)

LoxerRock Star 16
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Note: I'm not a Spotify employee.

Re: App crashing on iPhone X

neidhardterik
Casual Listener

Happens to mee to. I used the native import feature

Re: App crashing on iPhone X

Splat140
Casual Listener

I use the import music function from within the app on my phone. 

Re: App crashing on iPhone X

AriDobleu
Visitor

The same thing keeps happening to me, I have the app on my iPhone 6s+ and it keeps crashing every time I open it.

I tried deleting the app and downloading it again, but when i use try to play a song imported from iTunes it stops working. I've sent two e-mails to spotify support but they're not answering.

Re: App crashing on iPhone X

Rock Star 16
Rock Star 16

Hey @Splat140@neidhardterik,

 

Could you tell me what you're doing exactly that it crashes on you?

A screen recording would be helpful.

 

Try updating to iOS 12.4.1

 

Thanks :)

LoxerRock Star 16
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: App crashing on iPhone X

Splat140
Casual Listener

I am running 12.4.1. I go into the settings On the app on the phone and click import your music, then choose Apple Music and then import the playlist from my iTunes account 

A9090621-A651-4763-AEC1-5EBB56A59485.png

Re: App crashing on iPhone X

Rock Star 16
Rock Star 16

Hey @Splat140,

 

Thanks for your reply :)

 

Unfortunately the files your trying to import are not compatible with Spotify.

Learn more here.

 

Keep me posted.

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: App crashing on iPhone X

Splat140
Casual Listener

Mmmm interesting because it was compatible/working that way prior to the update. Thanks 

Re: App crashing on iPhone X

Rock Star 16
Rock Star 16

Hey @Splat140,

 

Unfortunately importing playlists from Apple music currently isn't officially supported. You'd need to recreate the playlists manually.

 

At Spotify, they’re often testing and launching improvements and new features.

Learn more here.

 

Thanks :)

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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