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App keeps crashing when i switch to another app

App keeps crashing when i switch to another app

jakeschreiber

Plan

Premium

Country

United States

 

Device

iPhone 13 Pro and iPhone SE

Operating System

IOS 15 and 14.8 respectively 

 

My Question or Issue

If I am playing music through the Spotify IOS app and switch to a different app or go to my home screen, the song stops and the app crashes. When i open the app back up, the track is stuck at 3 or 4 seconds and is not playing.

 

I have hard closed the app, cleared the cache, restarted my phone, tried on several phones, went through the clean install process shown here by offloading and deleting the app, went offline and back online, tried on wifi and cellular data. 

Reply
1 Reply

Jeremy

Hi there @jakeschreiber,

 

Thank you for reaching out to the Community.

 

In this case we suggest that you contact our customer support and have them remove any possible corrupt device since we can't do it from our end.

 

Let us know how everything works after 🙂

Take care!

JeremyModerator
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