App not loading on new phone!!!

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App not loading on new phone!!!

Andreajones
Newbie

 

Plan

Premium

Country

usa

 

Device

iPhone 10x

Operating System

iOS 10

 

My Question or Issue

I recently updated to a new phone and now my Spotify app won’t move beyond the loading screen! I can log into my account from my husbands phone and it works fine but not on mine. This is so frustrating. I’ve deleted the app and reinstalled it probably 10 times. 

 Can anyone help?!?  

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1 Reply

Re: App not loading on new phone!!!

Rock Star 14
Rock Star 14

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

 

I'd also recommend installing any available updates.

Does using another internet connection help?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 14
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