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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48199 Views
  • 15 replies
  • 36 likes
  • 48199 Views
  • 15 replies
  • 36 likes

transfer music to (old) ipod without app

I have just gotten the Spotify Premium plan and would now like to transfer my music from Spotify (on my computer) to my ipod touch. The ipod is rather old so installing the app on it is not an option. I heard that there is a way to transfer (download...

  • Newbie
  • I have just gotten the Spotify Premium plan and would now like to transfer my music from Spotify (on my computer) to my ipod touch. The ipod is rather old so installing the app on it is not an option...
  • Loxer
  • Community Legend
  • 1348 Views
  • 1 replies
  • 0 likes
  • 1348 Views
  • 1 replies
  • 0 likes

Cant download local file from mac to iphone

Mac HighSierra latestios12.1Spotify latestI have a bunch of local files that I drop in a folder and set spotify to read. I drag them to a playlist, then select the downloaded button and they all show as downloaded. I open spotify on my iphone, see th...

  • Music Fan
  • Mac HighSierra latest ios12.1 Spotify latest I have a bunch of local files that I drop in a folder and set spotify to read.  I drag them to a playlist, then select the downloaded button and...
  • lindytunes1
  • Music Fan
  • 806 Views
  • 3 replies
  • 0 likes
  • 806 Views
  • 3 replies
  • 0 likes

Solved!! All songs on local files doesn't download on my iphone

PlanPremiumCountry SwedenDeviceiphone 7Operating SystemiOS 12.1.2 My Question or Issue I got 61 songs on local files on my computer(Windows 10) So i wanna download all the songs to my mobile but it only download like half of the songs (about 30-35, w...

  • Casual Listener
  • Plan Premium Country  Sweden Device iphone 7 Operating System iOS 12.1.2   My Question or Issue  I got 61 songs on local files on my computer(Windows 10) So i wanna download ...
  • mediocrites
  • Music Fan
  • 815 Views
  • 4 replies
  • 0 likes
  • 815 Views
  • 4 replies
  • 0 likes

FIX: Spotify starts playing a new song when I'm just scrolling, not tapping!

A song should start playing when you TAP on it, not scroll past it. But with recent updates, the iOS app is a little too sensitive, and a song will start playing if you do a "short scroll" - that is, pressing on a song, scrolling slightly, and releas...

  • Casual Listener
  • A song should start playing when you TAP on it, not scroll past it.  But with recent updates, the iOS app is a little too sensitive, and a song will start playing if you do a "short scroll" - th...
  • 472 Views
  • 0 replies
  • 2 likes
  • Playlists
  • 472 Views
  • 0 replies
  • 2 likes

Equalizer does not respond in iOS app

Hello, I am a premium subscriber. I have an iPhone 8, current iOS. The EQ in Spotify does nothing. First, it was stuck in what I think was “bass” mode. Choosing any of the other settings did nothing. Nor could I turn off the EQ. I looked at my iPhone...

  • Casual Listener
  • Hello,   I am a premium subscriber.    I have an iPhone 8, current iOS. The EQ in Spotify does nothing. First, it was stuck in what I think was “bass” mode. Choosing any of the oth...
  • 741 Views
  • 0 replies
  • 4 likes
  • 741 Views
  • 0 replies
  • 4 likes

PLAYLIST not available on ios

PlanPremiumCountry FranceDevice(iPhone 8, Operating System(iOS 10,) My Question or Issue I created some personal playlist on my mac. They have many songs (more than 50 in each). When I look at them on the iphone, it says that I have the correct numbe...

  • Casual Listener
  • Plan Premium Country  France Device (iPhone 8,  Operating System (iOS 10,)   My Question or Issue  I created some personal playlist on my mac. They have many songs (more...
  • bmw789
  • Regular
  • 899 Views
  • 3 replies
  • 1 likes
  • 899 Views
  • 3 replies
  • 1 likes

Solved!! Shuffling to songs not in the playlist

I don't have premium and I'm not going to purchase it till this problem is fixed. Basically, when i shuffle a playlist, it'll play songs not in the playlist. It'll even play songs I've never heard of. However, it always plays a song from the same art...

  • Casual Listener
  • I don't have premium and I'm not going to purchase it till this problem is fixed. Basically, when i shuffle a playlist, it'll play songs not in the playlist. It'll even play songs I've never heard of...
  • 12147879294
  • Newbie
  • 303777 Views
  • 110 replies
  • 17 likes
  • 303777 Views
  • 110 replies
  • 17 likes

Search Results

PlanPremiumCountry UKDeviceiPhone 7Operating SystemiOS 12My Question or IssueWhen ever i search for a song/artist/podcast etc. It doesn’t come up in the way it used to, it’ll bunch everything together. If this is a new update I do not like it or if t...

  • Newbie
  • Plan Premium Country  UK Device iPhone 7 Operating System iOS 12 My Question or Issue When ever i search for a song/artist/podcast etc. It doesn’t come up in the way it used to, it’ll b...
  • landonharris88
  • Composer
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

App uses wrong language

PlanPremiumCountry NorwayDeviceiPad 2018Operating SystemiOS 11 My Question or Issue Just got a new iPad for Christmas. But when I install Spotify app, the app is in German, although the iPad is set up in Norwegian... how in the world is this possible...

  • Regular
  • Plan Premium Country  Norway Device iPad 2018 Operating System iOS 11   My Question or Issue  Just got a new iPad for Christmas. But when I install Spotify app, the app is in...
  • eliwest
  • Regular
  • 932 Views
  • 8 replies
  • 0 likes
  • 932 Views
  • 8 replies
  • 0 likes

Searching tool in playlists only putting certain songs

PlanPremiumCountryMéxicoDeviceiPhone XS MaxOperating SystemiOS 12 My Question or IssueI really hope you can fix this please. When I search for a certain aong or artist in any playlist and click it to play it it only plays that song and other songs th...

  • Newbie
  • Plan Premium Country México Device iPhone XS Max Operating System iOS 12   My Question or Issue I really hope you can fix this please. When I search for a certain aong or artist in any...
  • 538 Views
  • 0 replies
  • 0 likes
  • 538 Views
  • 0 replies
  • 0 likes

local files still won't sync between desktop and iPhone

PlanPremiumCountry USADeviceWindows Laptop > iPhone XR Operating SystemWindows 10 to iOS 12.1.1 (I won't update until they fix that cell issue) My Question or IssueI had several local songs on my computer that I was able to play on my iPhone for year...

  • Casual Listener
  • Plan Premium Country  USA Device Windows Laptop > iPhone XR  Operating System Windows 10 to iOS 12.1.1 (I won't update until they fix that cell issue)   My Question or Issu...
  • Yakovcz
  • Newbie
  • 590 Views
  • 2 replies
  • 1 likes
  • 590 Views
  • 2 replies
  • 1 likes

Playlist won’t play all songs

Hello I have noticed that when I shuffle play my playlist only 100 or so songs will be played. It is very frustrating and I hope someone can help.

  • Newbie
  • Hello    I have noticed that when I shuffle play my playlist  only 100 or so songs will be played. It is very frustrating and I hope someone can help.  
  • 426 Views
  • 0 replies
  • 0 likes
  • 426 Views
  • 0 replies
  • 0 likes

Adding Mulitple Songs From Library to a Playlist

PremiumCanada iPhone 8 iOS 12 After downloading songs for offline listening, is there a way to add multiple songs to a playlist at once? I recently switched from Apple Music to Spotify and find it very difficult to quickly create a playlist since I n...

  • Casual Listener
  •   Premium Canada   iPhone 8   iOS 12   After downloading songs for offline listening, is there a way to add multiple songs to a playlist at once?   I recently switc...
  • OneByBoo
  • Roadie
  • 599 Views
  • 3 replies
  • 0 likes
  • 599 Views
  • 3 replies
  • 0 likes

'Add Songs' menu?

PlanPremiumCountryUS DeviceiPhone 6sOperating SystemiOS 12 My Question or Issue Hi everyone,This morning, I somehow managed to get this 'add songs' menu where I was able to quickly add reccomended songs and listen to samples of them. Since then, I ha...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 6s Operating System iOS 12   My Question or Issue  Hi everyone, This morning, I somehow managed to get this 'add songs' menu where I...
  • Dotwire
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • 671 Views
  • 2 replies
  • 0 likes

Question

Ii used the free plan and I added a playlist and now I bought the premium plan... so I want to listen the playlist that I created in my free plan. Can I? PlanFree/PremiumCountry SpainDeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc...

  • Newbie
  • Ii used the free plan and I added a playlist and now I bought the premium plan... so I want to listen the playlist that I created in my free plan. Can I?  Plan Free/Premium Country &nbs...
  • Loxer
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

12 songs

So I’ve heard from people in the Spotify community that you have to have 12 or more songs in your playlist to get rid of the “we added” there should not be a certain number of songs we need in our playlist after all it is our playlist and we will put...

  • Casual Listener
  • So I’ve heard from people in the Spotify community that you have to have 12 or more songs in your playlist to get rid of the “we added”  there should not  be a certain number of songs we ne...
  • Loxer
  • Community Legend
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes

CarPlay and Waze

PlanPremiumUnited States Device iPhone XOperating SystemiOS 12 Does the Spotify and Waze integration work in CarPlay?

  • Casual Listener
  • Plan Premium United States   Device  iPhone X Operating System iOS 12   Does the Spotify and Waze integration work in CarPlay?  
  • Sp00ps
  • Casual Listener
  • 1838 Views
  • 3 replies
  • 0 likes
  • 1838 Views
  • 3 replies
  • 0 likes

Can I make Spotify app display lyrics only ?

Is there any way to make Spotify app on iPhone shows only lyrics without displaying behind lyrics content which I don't care about ?

  • Casual Listener
  • Is there any way to make Spotify app on iPhone  shows only lyrics without displaying behind lyrics content which I don't care about ?
  • Loxer
  • Community Legend
  • 846 Views
  • 1 replies
  • 0 likes
  • 846 Views
  • 1 replies
  • 0 likes

Scroll FFW function missing in iOS

PlanPremiumCountry Device(iPhone XS, Macbook Air 2015, Macbook Pro late 2015)Operating System(iOS 10, Mac OS X.) My Question or Issue Why is there no scroll function in the album section in IOS and you have to click on the song playing, open the song...

  • Newbie
  •   Plan Premium Country   Device (iPhone XS, Macbook Air 2015, Macbook Pro late 2015) Operating System (iOS 10, Mac OS X.)   My Question or Issue  Why is there no scroll...
  • Loxer
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes