Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 32999 Views
  • 13 replies
  • 36 likes
  • 32999 Views
  • 13 replies
  • 36 likes

Downloading the app on an Ipod

Ipod 5 runninf 9.3.5 I cant get spotify to download on my old Ipod , which cannot be updated beyond 9.3.5. In the app store it continues to tell me that i need to have IOS 10 downloaded. BUt directly from Spotifys website the IOS i have should bee fi...

  • Newbie
  •   Ipod 5 runninf 9.3.5   I cant get spotify to download on my old Ipod , which cannot be updated beyond 9.3.5. In the app store it continues to tell me that i need to have IOS 10 downloa...
  • Loxer
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play locally produced songs in my own country?

Hiya, I'm on a Family Premium Plan from the Philippines with the following OS: iOS 12.1 (iPhone 6) I'm having a problem accessing music that is produced in my own country. I can access the Playlist, but on Web Player the tracks are grey-ed out... Web...

Screen Shot 2018-11-28 at 13.33.25.png IMG_6642.PNG
  • Newbie
  •   Hiya, I'm on a Family Premium Plan from the Philippines with the following OS: iOS 12.1 (iPhone 6)    I'm having a problem accessing music that is produced in my own country....
  • Guido
  • Spotify Legend
  • 463 Views
  • 1 replies
  • 0 likes
  • Country music
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added songs

Hi, i added loads of songs last night to what I assumed was songs by pressing the + button. However when I went into songs there was only an approx 7 songs of the 50 I had added. Just wondering where these went as I don’t have a favourites of starred...

  • Newbie
  •   Hi,  i added loads of songs last night to what I assumed was songs by pressing the + button. However when I went into songs there was only an approx 7 songs of the 50 I had added. Just ...
  • Guido
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing Songs on Instagram Story

PlanPremiumCountry TurkeyDeviceiPhone 7Operating SystemiOS 12.0.1 My Question or Issue Spotify directs me to the Instagram page to log in when I try to share a song on Instastory. Even though I try to log in several times I can’t share a song. My Ins...

  • Casual Listener
  •   Plan Premium Country  Turkey Device iPhone 7 Operating System iOS 12.0.1   My Question or Issue  Spotify directs me to the Instagram page to log in when I try to shar...
  • merveakcca
  • Casual Listener
  • 3427 Views
  • 7 replies
  • 2 likes
  • Instagram
    Instagram Stories
    Share crash
    sharing songs
    Spotify
  • 3427 Views
  • 7 replies
  • 2 likes

a problem with artist library layout

PlanPremiumCountry italy, ModenaDeviceiPhone xOperating SystemiOS 12... My Question or Issue Hi, i would know if also your ios artist library not order the contents by album but by songs (are order in little clear way, because an user can't understan...

  • Newbie
  • Plan Premium Country  italy, Modena Device iPhone x Operating System iOS 12...   My Question or Issue  Hi, i would know if also your ios artist library not order the con...
  • 390 Views
  • 0 replies
  • 0 likes
  • 390 Views
  • 0 replies
  • 0 likes

Free spotify upgraded to premuim. Shazam songs still be saved to free account

iPhone: Had free Spotify account with albums and songs. Upgraded to premium and when I look to save Shazam to premium Spotify it's saving to old free subscription account. If I open Spotify on phone through the Spotify app, the new premium account is...

  • Newbie
  • iPhone: Had free Spotify account with albums and songs. Upgraded to premium and when I look to save Shazam to premium Spotify it's saving to old free subscription account.  If I open Spotify&nb...
  • 1051 Views
  • 0 replies
  • 0 likes
  • 1051 Views
  • 0 replies
  • 0 likes

Radio missing from Spotify premium

PlanPremiumCountry Australia Device(iPhone X ios 12.0.1 My Question or Issue I have Spotify premium and the radio function has gone. I know it’s missing from the free version. But the support site says it is available for premium Is is there a way to...

  • Casual Listener
  • Plan Premium Country  Australia  Device (iPhone X   ios 12.0.1   My Question or Issue  I have Spotify premium and the radio function has gone. I know it’s missing f...
  • bkuner
  • Casual Listener
  • 3347 Views
  • 5 replies
  • 1 likes
  • 3347 Views
  • 5 replies
  • 1 likes

Carplay: Unable to connect to (null)

PlanPremiumCountry DenmarkDevice(iphone6 )Operating System(version 12.1) My Question or IssueHi,In connection with Airplay, I am now getting the error "unable to connect to (null)" on the car's displayAlso, the user interface has changed. The menu ha...

  • Casual Listener
  •   Plan Premium Country  Denmark Device (iphone6 ) Operating System (version 12.1)   My Question or Issue Hi, In connection with Airplay, I am now getting the error "unable ...
  • 881 Views
  • 0 replies
  • 1 likes
  • 881 Views
  • 0 replies
  • 1 likes

Unable to Find a Clear Queue on my iPhone

PlanFree/CountryUnited StatesDeviceiPhone XOperating SystemiOS 12.1 My Question or IssueThe issue I’ve been experiencing is that on my iPhone, I have not been able to find where I can clear my queue. I’ve searched everywhere online, but many sites an...

  • Newbie
  • Plan Free/ Country United States Device iPhone X Operating System iOS 12.1   My Question or Issue The issue I’ve been experiencing is that on my iPhone, I have not been able to find w...
  • tag654
  • Newbie
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Help w Apple CarPlay

My Question or Issuewhen I connect my phone to CarPlay my wife’s account shows up in the app even when her phone is no where near the Jeep. It will play the song playing on my device but i can’t see my playlists. I only see hers. We each have our own...

  • Newbie
  • My Question or Issue when I connect my phone to CarPlay my wife’s account shows up in the app even when her phone is no where near the Jeep.  It will play the song playing on my device but i ca...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Is there anyway to see a stream where it tells you when artists upload new music?

I know i'm not imagining it, but at one point there was like a stream (think it may have been called feed) on my spotify iphone app that had in chronological order artists when they'd uploaded music eg. Calvin Harris uploaded [song name] 6h ago, then...

  • Casual Listener
  •   I know i'm not imagining it, but at one point there was like a stream (think it may have been called feed) on my spotify iphone app that had in chronological order artists when they'd up...
  • Loxer
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Daily Mix stream or play from library?

My Question or Issue -When I am listening to one of my "Daily Mixes" and a song being played is IN MY DOWNLOADED content, is it playing it from my library or streaming it?

  • Newbie
  •   My Question or Issue - When I am listening to one of my "Daily Mixes" and a song being played is IN MY DOWNLOADED content, is it playing it from my library or streaming it?  
  • Loxer
  • Community Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Listing songs under "Artist" in alphabetical order

Plan PremiumCountry AustraliaDevice(iPhone 10)Operating System(iOS 10) My Question or Issue I am new to Spotify so apologies if this has been asked previously. On the iPhone, i can't see how to list songs in alphabetica order after selecting "Artist"...

  • Casual Listener
  • Plan Premium Country  Australia Device (iPhone 10) Operating System (iOS 10)   My Question or Issue  I am new to Spotify so apologies if this has been asked previously.&nbsp...
  • iustinr
  • Composer
  • 1374 Views
  • 3 replies
  • 0 likes
  • 1374 Views
  • 3 replies
  • 0 likes

Weezer song skips

Weezer Perfect Situation skips to the next song at 2:17 every time on every platform Devicewindows desktop and iphoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Weezer Perfect Situation  skips to the next song at 2:17 every time on every platform     Device windows desktop and iphone Operating System (iOS 10, Android Oreo, Wind...
  • foundmusic
  • Casual Listener
  • 265 Views
  • 1 replies
  • 1 likes
  • 265 Views
  • 1 replies
  • 1 likes

Next Song Won't Play When Connected to JBL Clip Speaker

PlanPremiumCountryUSA Device(iPhone Operating System(iOS 12.1) My Question or IssueWhen I'm playing songs on shuffle via my iPhone 8 through JBL Clip+ bluetooth speaker the song will stop with 2 or 3 seconds left and will not move to next song. It do...

  • Casual Listener
  • Plan Premium Country USA  Device (iPhone 😎 Operating System (iOS 12.1)   My Question or Issue When I'm playing songs on shuffle via my iPhone 8 through JBL Clip+ bluetooth speake...
  • 853 Views
  • 0 replies
  • 0 likes
  • 853 Views
  • 0 replies
  • 0 likes

Playlist deleted after update

Good night. After the update this month I lost my playlist called “CLau_Gtz_Ponchirolas”. I don’t see it anymore and I only see other two playlists I have and that I created. I’m really really concerned because this lost playlist has 428 songs. Pleas...

  • Casual Listener
  • Good night. After the update this month I lost my playlist called “CLau_Gtz_Ponchirolas”. I don’t see it anymore and I only see other two playlists I have and that I created. I’m really really concer...
  • ciclograficocg
  • Casual Listener
  • 532 Views
  • 4 replies
  • 0 likes
  • 532 Views
  • 4 replies
  • 0 likes

Let us customize playlists (picture and description) from the app!

We have had the ability to customize playlists like this on the desktop app for a while, but they haven't made the leap to the mobile app. It would be nice to be able to change the picture or rewrite a description on the go, especially since not all ...

  • Newbie
  • We have had the ability to customize playlists like this on the desktop app for a while, but they haven't made the leap to the mobile app. It would be nice to be able to change the picture or rewrite...
  • izzyxmartinez
  • Regular
  • 382 Views
  • 2 replies
  • 2 likes
  • 382 Views
  • 2 replies
  • 2 likes

Solved!! Streaming downloaded music

PlanPremiumCountryItaly DeviceiPad AirOperating SystemiOS 12.1 My Question or IssueHello.I have a premium account and on my iPad I downloaded my favorite playlists to the highest quality. When I play this music from the iPad to the AppleTv via AirPla...

  • Newbie
  • Plan Premium Country Italy  Device iPad Air Operating System iOS 12.1   My Question or Issue Hello. I have a premium account and on my iPad I downloaded my favorite playlists to ...
  • izzyxmartinez
  • Regular
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Apple Watch Workout app conflicts with Spotify

PlanPremiumCountry Device(iPhone XS, Apple Watch Series 4)Operating System(iOS 12.1, watchOS 5.1.1) My Question or Issue When I'm using the Spotify app on the Apple Watch, I am no longer prompted to "Record a Workout" if I've been walking for 10+ min...

  • Newbie
  • Plan Premium Country   Device (iPhone XS, Apple Watch Series 4) Operating System (iOS 12.1, watchOS 5.1.1)   My Question or Issue  When I'm using the Spotify app on the Apple...
  • izzyxmartinez
  • Regular
  • 1808 Views
  • 2 replies
  • 0 likes
  • Apple Watch
    iOS
  • 1808 Views
  • 2 replies
  • 0 likes

iOS 12.1 No sounds

My Question or Issue When using Spotify from my phone...there is no sound even though it says it’s playing. I’ve turned off Bluetooth so it’s not playing somewhere else...when I use Spotify on my computer - headphones (not wireless) it’s fine. Versio...

  • Casual Listener
  • My Question or Issue   When using Spotify from my phone...there is no sound even though it says it’s playing. I’ve turned off Bluetooth so it’s not playing somewhere else... when I use Spotif...
  • d_atd01
  • Gig Goer
  • 886 Views
  • 4 replies
  • 0 likes
  • 886 Views
  • 4 replies
  • 0 likes