Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...
Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...
Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...
The bar under the author of a playlist expands on a certain time interval PlanPremiumCountryHong Kong DeviceiPhone 6sOperating SystemiOS 11.4 My Question or Issue
PlanFree My Question or IssueFor some reason all of my playlists and music are shuffling as if it's a radio. I can't listen to any artist whenever I want because it treats it like a radio, giving me the option to like or dislike a track. My queue is ...
Hi, I bought a new JVC bluetooth radio for my car and spotify was working perfectly with it. There is also a USB port and since I plugged my phone into it to charge the way spotify has been working has changed, even after I have plugged it out. Now w...
I want to save song with the new update but I can’t it just only goes to my “favorite playlist” but I don’t want to “like” the song I want to save it
PlanFreeCountry USADeviceiPhone 7Operating SystemIOS 10 My Question or Issue Every time I press shuffle play on any of my playlists, it plays the same loop of songs. I'll play a playlist and then a couple hours later shuffle play the same playlist an...
Premium PlanUS iphone 6 iOS 11.3.1 I have downloaded several albums and playlists from spotify onto my device for offline listening, but when I go to library/songs/shuffle play, it only plays from a select number of albums or artists. (I can't tell w...
I have had Spotify premium for about a year and a half and yesterday I got the iPhone X. For some reason Spotify won’t play certain songs. It just won’t. Please help
hey spotify adds thier own music in my playlist I think its really annoying so how do I remove that function?
PlanPremium I’m yet to receive the new update but I was wondering if there was any chance that Force Touch preview would be reinstated with the new update. Personally I would rather this feature be put back in place instead of the other features that...
PlanPremiumCountryUSADeviceiPhone 8Operating SystemIOS10 My Question or IssueI recently joined one of my family’s playlist made for our vacation and now every time I start to play another playlist, it will play 1 song and then automatically jump to s...
My spotify premium trial ended today (May 30) BUT my credit card info is still being shown, how do I get rid of it as I don't want to be charged.
I click 'follow' on certain artists, then I go back to them moments later and they are not 'followed'Why would this be happening?Is it because I jump from mobile data to WIFI? Thanks for the assistance.
PlanPremiumCountry DeviceiPhone XOperating SystemiOS 11 My Question or Issue Our car (Honda Jazz/Fit 2011) has an USB "iPod" connector which we can control thru buttons on the dashboard. There are button to go back, forward, play/pause change the vol...
Is there something I’m missing here?premium account iPhone 8 Plus see the messages in the screenshots
Anyone else noticed that repeat 1 option from Discover Weekly playlist? That is extremely frustrating!
Hey there, My Spotify recently automatically updated and now I no longer have the function to click on an artist and select ‘Artist Radio’. Am I doing something wrong and have to click this feature back on or has the function been taken away for non-...
PlanFreeCountry USADeviceiPhone 5SOperating SystemiOS 10 My Question or Issue Favorite songs are not appearing in full favorites playlist and when I unfavorable songs they don't leave the playlist
PlanPremiumCountry DeviceiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When my boyfriend used to send me songs in texts from Spotify I would click on the song and it would take me to the song in Spotify and I co...
DeviceiPhone SEOperating SystemiOS 11 My Question or Issue The new Spotify update won't register into my phone. I noticed this when all my friends told me about the new Spotify redesign and I tried to download it but it won't show up in my updates. I...
Spotify UsernamedånjohannPlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Today I noticed all songs added to one of my playlists after 2018-01-19 are missing.The other playlists seems unaffected. I ...